Well I think it's finally been resolved. Sent another e-mail today explaining that it's now 10 days since I purchased. Got an e-mail back from Michael confirming that I will be refunded and "sorry this didn't work out for you". A pretty strange comment to make.

No idea why they just couldn't have made my contract active and add it into the pool.

Anyway, at least I'm no longer out of pocket, I guess.

So I finally got someone from Cloudhashing to contact me, on Tuesday evening. They asked for a ton of details and said they would pass my information on to their "technical manager" to see what is going on. No update since, but I suppose it's at least partially reassuring that there is someone there.

I'm still £700+ out of pocket for absolutely nothing in return just now, though. Could anyone with a platinum contract confirm how much BTC they have received in total since last Friday?

So aye, I've still had zero contact from Cloud Hashing. I'm currently £700+ out of pocket as they haven't registered my contract, and they appear to be ignoring all e-mails and even Facebook messages (despite the fact that they're still periodically updating their Facebook page).

Pretty pissed off and have sent the information away to Google Checkout. I've also tried to contact the user "cloudhasher" on here with no reply.

Anyone else had this issue before?

Decided yesterday (after a loooong period thinking about it) to bite the bullet and go with Cloudhashing for a platinum contract. So signed up yesterday morning.

I didn't realise that I could create an account on the Cloudhashing website before I bought a contract, so I signed up for a Cloudhashing account after I'd bought my contract.

However my Cloudhashing dashboard shows "No contracts were found for your account". I've e-mailed their customer support team but haven't yet received a reply (possibly because it's the weekend).

Will give it another couple of days and if I haven't heard from them will contact Google checkout for a refund. I paid with my credit card so should have a fair degree of protection through that as well.

Hi guys, first-time poster here.

I signed up this morning for a platinum account with Cloudhashing. I then registered for a Cloudhashing account. Now when I click on "my dashboard" it gives me the above message, that no contracts were found for your account. I suspect this is because the platinum account was purchased before I'd registered with the Cloudhashing website (I assumed it would register me for an account when going through the purchase).

Any ideas how I can resolve this? Have e-mailed their customer service team but haven't received a response yet.

Cheers!