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You're right. ModiHost software will reduce the number of staff and increase work efficiency.
At the same time, the number of personnel costs will be reduced, which is beneficial for hotel owners
Are you seriously? Will the software be reduced by one manager? But hardly. I do not think that this service was created to reduce staff.
And anyway, what are these double posts? It looks like the bot is working
There is no need to exaggerate; it is better to face the facts.
When you read ‘reduce the staff,' it does not mean ‘cut the workforce till there is one front desk manager left.'
Using AI does not mean firing all the stuff.
We are offering to reduce the load, especially on repetitive tasks and questions. Imagine how many times a day a front desk manager has to answer the same questions by phone and in person. How many times have you seen the FD manager answering other guests calls, while he couldn't pay attention to you? It happens every day in every hotel.
In this situation, even if 15% of guests use chatbots or Watson Personal Assistant to answer repetitive questions, this will balance out the workload and let the FD manager help you in person, give meaningful advice, and help with other questions you may have. Front desk managers, receptionists, and concierges are especially busy during check-in and check-out times. This is where our platform will help a lot.
I wonder if this project will work with Booking.com or similar sites. Its can be bonus for hotels.
The booking.com support will be included in Modihost
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Meet the world's first artificial intelligence personal voice assistant in the hospitality industry – IBM Watson!
Our experts chose IBM Watson Assistant as a dialogue voice interface, which is designed to facilitate the interaction of the client with ModiHost system.
Watson is a feature-rich personal assistant that is always available. Proven and reliable, the assistant will understand the needs of each client, as well as take into account the habits, preferences and personal qualities of the client based on the data collected and stored on ModiHost. This data includes an in-depth analysis of the client's profile, his previous visits, his current mood and plans in ModiHost system. Besides, the system can use data and information resources that the client provides access to (for example, Google calendar, Facebook account, etc.).
IBM Watson Assistant will also help to improve the quality of service for each customer by asking for their opinion on the services provided in real-time. This maximizes CSI (customer satisfaction index) data, thereby increasing service revenue by up to 25%. Also, it will help to produce an up-to-date analysis of changes in the quality of service provided by hotel departments and specific employees.
Watson will support 13 languages: English, German, Arabic, Italian, Chinese simplified, Japanese, Chinese traditional, Korean, Czech, Portuguese, Dutch, Spanish, French.
For more information about IBM Watson Assistant, please visit: https://www.ibm.com/us-en/marketplace/watson-assistant-for-hospitality
That is, the assistant will replace the employee and in the end it will be possible to conduct a dialogue? Or how will this ultimately work?
Thank you for the question.
Assistant will not replace the employee. Instead, it might help to answer repetitive questions or advice on activities.
As an example, a guest needs to know what time does the breakfast starts tomorrow? He could ask Watson, and it will answer the question in no time. No need to call the reception.
Another example, a person has his plans adjusted for tomorrow, and suddenly he has a few spare hours to spend after lunch tomorrow. A guest needs to ask Watsons what the options are at the vicinity to spend this time. Watson will make sure to bring up the options in accordance to the guest's preferences - no need to call the concierge.
Another example, a guest wishes to have some in-room dining. Watson is capable of suggesting dishes and capable of accepting the order. When the order is confirmed, it will be passed to the kitchen, where a chef will cook the dinner, and a waiter will bring it to the room — no need to call the in-room dining service.
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Why is the integration of artificial intelligence in various spheres of life so slow?
Artificial intelligence, machine learning and cognitive computing are already solving many problems in various industries-banking, pattern recognition, games, medicine and military systems.
But even though such systems significantly increase the efficiency of business processes, the vast majority of hotel enterprises cannot use artificial intelligence and cognitive computing. This is due to the high cost of infrastructure and the lack of qualified personnel. In addition, the budgets of such enterprises should also assume the maintenance of the system and allocate time for the installation, implementation and integration of the system with the existing infrastructure.
All these barriers complicate the process of implementing artificial intelligence and cognitive computing for large sectors of the
hospitality business.
We strive to go into the future in step with the times, so in our project ModiHost - artificial intelligence is one of the critical elements. More facts about ModiHost project-on our website https://modihost.io/.
at the same time, Watson Personal Assistant will be based on the wishes of the client. All habits and desires will be stored in the database accessed by the robot.
