Grogy : Wow! so your issue got fixed :S me and alot of other people have the same problem with BTC deposits...
12 days it took? I guess its better than nothing
I hope i get my coins before x-mas , it was for gifts...
Are e-mails the way you finally contacted them? I tried QQ, all offline....
I sent them 7 mails in 12 days, my other other option would be a plain ticket
...but I'm glad it worked out well.