Why is it that Mt. Gox is taking days to respond to emails (actually they have never responded to my emails yet) and why is it taking over 14 days to get verified? I made the mistake of sending BTC to the site for trading purposes, prior to approval completion, thinking that the withdrawal restriction was limited to fiat. Now it's held up completely. It's so frustrating running up against this brick wall of silence. What do I do?

(Real advice please...restating the mistake doesn't help.)