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If this is indeed what happened, I wished they would have been honest and told me so.
Instead they told me the tokens are old thus have no value and cannot be refunded. Makes me think they are just keeping the tokens.
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But is it not possible that we could have old tokens lying around and are not always keeping up-to-date? If I remember correctly, ETH gas fees were sky high then and there was no deadline for swap, so I did not rush to swap. In fact, if they did not want to support, they should not provide price quotes in Trezor Exchange instead of showing quotes and then refusing to swap nor refund them after I sent the tokens? I was accepting a big haircut off market value for the quoted swap precisely because I thought they were old tokens.
If the tokens are indeed without value as they claim, why not send them back instead of keeping them and saying they have no value? They are in fact still swappable via wallet.loomx.io/token-swap , I just swapped a few more yesterday.
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Initiated a Swap of 41,641.104 Old LOOM tokens for ETH though Trezor Exchange and accepted the offer by Godex.io for about 1.3 ETH. The Godex address I was provided to send is 0x1a31df52BB0BC938b47652A91d3045e5681eb6aD
After about 12 hours from sending, my exchange order showed Failed status even though my sent tokens were already confirmed. I contacted support and was told old LOOM tokens are deemed "invalid" tokens, even though they are swappable 1:1 for new LOOM tokens.
On-chain, I can even see that my old LOOM tokens have been sent onwards to 0x28C6c06298d514Db089934071355E5743bf21d60, a Binance account.
Therefore, not only were my tokens not swapped for ETH, but they are not sending back my old LOOM tokens that they deem "invalid", which have a market value of about USD$4,000+ when swapped for new LOOM. (Maybe slightly lesser now due to crypto market falling since)
People, be careful and not be tempted by their good swap offer rates. I picked Godex.io to swap because they were showing the best rates, but I know why they can do so now, that is because when your swap value is high enough they will receive your tokens and send you nothing back.
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