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Economy / Service Discussion / Re: Paid too much, what happens now?
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on: March 11, 2018, 06:27:32 AM
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Well it's another three weeks later and I still have heard nothing - how long to wait??
This is a copy of the mail that I sent as requested to 2pay4you on 26 January 2018 -
Hello
I have been asked by one of your online chat operators to email you with details of an issue that I have with funds received in my Bitcoin wallet.
On Friday 19 January 2018 I had a long online chat with one of your operators to try to rectify a problem with funds that had been paid to my wallet that were not showing as being received.
I was asked to provide a Blockchain report as well as Hash key which were given.
Before the conversation ended and I was informed that I would receive an e-mail confirming that my request had been dealt with. This was forthcoming some 24 hours later.
But when I checked my Bitcoin wallet, there was a new receipt showing but this is an incorrect amount.
The amount that was paid to my wallet was 2.33651631 Bitcoins, but it should have been 0.0259000 Bitcoins.
Please advise me what action should I now take?
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Economy / Service Discussion / Re: Paid too much, what happens now?
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on: February 18, 2018, 10:00:19 AM
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Yes it is correct that I was paid 2.3 instead of 0.05 which is the correct amount due that the payer sent.
I am using 2pay4You with whom I have a virtual wallet, and it was them that paid the wrong amount to my wallet. As I said in my earlier post I have contacted them both by online chat and a very detailed email explaining fully what happened with no response. I will again try with both the email and online chat route and maybe they will deal with the issue? Meanwhile I guess that I just have to sit on the excess in my wallet.
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Economy / Service Discussion / Paid too much, what happens now?
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on: February 17, 2018, 02:56:19 PM
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I had an issue with funds being received to my wallet that were sent in December and still not received some 4 weeks later. So I eventually had a 90 minute online chat with an operator who promised that the issue would be resolved in 24 hours. I was asked to provide hash tag and other information that I was given by the payer. The next day I received an email telling me that the funds had been received in my wallet. On checking the wallet I was paid 2.3 Bitcoins, whereas it should have been 0.05 Bitcoins. I contacted online chat who told me to email support and advise them of the issue, which I did - this was about 5 weeks ago and I have heard nothing back. What now??
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