Hey there.

This is Michalis from Exodus support.

Thank you for bringing this up. Exodus for some time now has more exchange partners besides ShapeShift and we are constantly working to add more. We moved into this direction because we want to provide more exchangeable assets, with continued availability, better rates and fewer failed exchanges. This also means that this decision from ShapeShift won't adversely impact your exchange experience within Exodus.

I hope this helps. If you haven't tried the exchange feature recently I suggest you give it a go. I believe you'll find it greatly improved.

All the best,
Michalis

PSA: PLEASE REGISTER YOUR EOS ADDRESS NOW, if you haven't already!

On June 1st, the EOS smart contract will freeze all EOS ERC-20 tokens. You need to register your EOS address in order to receive the same number of coins on the EOS Mainnet!

Please see our easy tutorial to learn how to register your EOS tokens in Exodus:
https://support.exodus.io/article/690-how-do-i-register-my-eos-address-inside-exodus

And here is our FAQ for everything EOS-Mainnet-Swap-related:
https://support.exodus.io/article/729-what-happens-if-i-dont-register-my-eos-address-before-june-1st

If you have your EOS ERC20 tokens in any other wallets besides Exodus, please learn how to register them there, OR move the tokens into your registered Exodus address before June 1st.

For more information on the EOS registration and the transition from an ERC-20 token to Mainnet please read our blog post:
https://medium.com/exodus-movement/time-is-running-out-why-you-need-to-register-your-eos-address-right-now-73907bcaa217
We'll keep updating this post with the latest information until June 1st, so keep checking back.

Once again: As far as we are aware, on June 1st the EOS ERC-20 tokens will be frozen and made practically worthless. Keep them in a registered address in order to receive the same amount of Mainnet coins, otherwise you will most likely lose your investment!

Hello Red Fish.

Thanks for that question.

It is not possible to install Exodus on a USB. Exodus needs to be installed on your computer. But even if you could, that wouldn't offer any protection I'm afraid. If your computer was infected with malware, let's say one that can read your memory, then as soon as you connected the USB and opened Exodus, your Private Keys would be loaded in memory and they would be compromised.

But if you're worried what happens when Exodus is closed, let me put your mind at ease by saying that if you have done the backup process and used a strong password then your Private Keys are encrypted and that encryption is virtually impossible to break. In fact it would require Terrabytes of RAM to pull off such a feat, and even then it's not certain.

So, the best way to keep your funds safe when using a software wallet, is to keep you computer clean and never share your private information with anybody! And, of course, there's always the solution of hardware wallets where the Private Keys never come in contact with the outside world and that's why they're considered the safest method of storage. It's what we suggest for large amounts of money.

Let me share a few articles with information on the matter:
https://support.exodus.io/article/145-safety-and-security-tips
https://support.exodus.io/article/45-can-exodus-safely-store-large-amounts
https://medium.com/exodus-movement/the-dos-and-don-ts-of-12-word-phrases-and-private-keys-89f6c800eaec
https://medium.com/exodus-movement/addressing-vulnerabilities-with-software-based-wallets-1cc9ff77bf44

I hope this helps!

Michalis

Hello again SFR10.

I saw that you contacted us and talked with Philip.

Philip will get back to you as well through email, but I wanted to let you know that we have confirmed that the exchange feature is completely unavailable in Iran, as there is a geo-restriction imposed by ShapeShift. The reason is that ShapeShift operates in the US and as such they need to follow the trade sanctions imposed by the US on Iran.

I'm sorry that we can't provide you with the exchange feature at this time. I can only hope that this will change in the future.

All the best,
Michalis

Hey SRF10.

Sorry for the trouble you're having here.

I gather that you know that this unavailability is due to the recent regulations passed in the US regarding assets deemed as securities, correct? ShapeShift decided to no longer provide these assets for exchange in the US, in order to comply to these new regulations, and as a result these assets are unavailable for exchange from within Exodus.

A byproduct of this was that residents in the states of NY and Washington, could no longer exchange any of the assets because ShapeShift doesn't operate in these states for the reasons that you read in: http://pleaseprotectconsumers.org/
These regulations have been in effect for some time, but with the system put in place now to provide different experience for different jurisdictions, this came into effect as well.

Now, the experience you describe fully matches someone residing in those states, since we are unaware of any such restrictions being in effect in other areas. Of course, I'm not suggesting that you don't know where you live , but since you're using a VPN perhaps you were connecting to a server located in one of those states? Because as soon as you connected to another server, only EOS, EDG and BAT showed as "Unavailable in your jurisdiction", correct? That's also normal for all US locations, as these three assets cannot be exchanged from within the US, at least from within Exodus that is.

If that doesn't sound right, then further investigation is needed and in that case I suggest that you contact us at: support (@) exodus.io. There we'll be able to look into the matter with more detail and find the solution.

And to answer your initial question:
we are looking into ways to make these assets available again for all our customers. But at this time I can't say when, or if, something like this might be possible.

I hope this helps.

Michalis

Hi HashFace.

Thank you for this question. OmegaStarScream correctly gave the gist of the situation, allow me to elaborate a little.

There are two types of assets supported by Exodus, those that can be exchanged using the built-in exchange feature and those that cannot. The first ones can be either coins with their own blockchain or ERC-20 tokens, while the second ones are only ERC-20 tokens.

Adding ERC-20 tokens (we call them Ethereum assets) is usually easier than adding an asset with its own blockchain and we have tried to support most of the Ethereum assets roughly in the top 100 spots based on market cap. If an Ethereum asset is supported by ShapeShift then it's added on the first category; if not, then it's added on the second one. Ripio is an asset that is supported by ShapeShift so we added it. I know it's not as popular as some other assets that we don't yet support, but since it is easy to add why not offer it to our customers.

And yes, you're right, most of them are added without ever being on the roadmap. We want to offer the ability to our customers to be able to safely store and transact as many Ethereum assets as possible, especially now that the landscape in the ecosystem is somehow murky on that front. For that reason we are also working in order to offer you the ability to add any Ethereum asset you want.

That, of course, doesn't mean that we have given up on supporting the more popular assets. On the contrary! Supporting Monero is one of our top priorities at the moment. So, is NEO and NEM and others. But, like I said, sometimes it's hard to add these assets and several difficulties present themselves along the way. For example, Ripple has been in beta for a long time because there isn't a reliable solution to the insight servers. Monero is built in a way that requires the whole blockchain to be downloaded, which is not how Exodus works. Unless these issues are resolved we cannot proceed to add these assets.

Finally, we do mention that in order for an asset to be considered it needs to be in or around the top 50 spots, but this is more of a guideline than a strict prerequisite. Perhaps we need to work on our wording there and make that more clear. Because there are other factors to consider. For example, when we added Vertcoin you can't imagine the number of enthusiastic tweets we received about it! There is value in some cases that goes beyond the strict market cap.

We want as much to add to Exodus all these assets that you mentioned, and more. And we will. But they need to be added in a way that they, and the wallet in whole, work reliably and seamlessly.

I hope I was able to clarify this for you.

All the best,
Michalis

Icon, I'm sorry if I wasn't clear in my response and that I didn't clarify it earlier.

I actually meant what OmegaStarScream and swogerino mentioned, and I thank them for clarifying on my behalf. If your computer has malware installed on it, then your funds are at risk. And it may not be by accessing the Private keys or 12-word phrase in memory, but there are many ways to get to them. So, having a clean and secure computer is of paramount importance.

Regarding QT wallets that you mentioned, the Bitcoin Core wallet warns you about the same thing when you encrypt your wallet:
Bitcoin Core will close now to finish the encryption process. Remember that encrypting your wallet cannot fully protect your bitcoins from being stolen by malware infecting your computer.

I'm not quoting that to point out that Bitcoin Core wallet is not secure. I'm mentioning it because I want to point out that encryption will only get you so far and we shouldn't fall in the trap of a false sense of security, just because the wallet is encrypted. Keeping your computer clean is the most important step in keeping your funds safe, when you are using software wallets.

I hope I was able to clarify my response a little bit. And I hope that you'll see that we are trying to be as forward and transparent about these issues as possible, because that way we feel we help you protect your funds better.

- Michalis

Hey! This is Michalis from Exodus support. Thanks for bringing this up!

We are aware of this issue and this video and we have published an article addressing it. I encourage you to read it, as it also offers advice on how to better protect your funds. You can find it here:
https://medium.com/exodus-movement/addressing-vulnerabilities-with-software-based-wallets-1cc9ff77bf44

The thing is that all software wallets are only as secure as the computer they are installed on. This means that if your computer is secure and malware free, then your funds are safe as well. This vulnerability can be exploited only if you have a malware installed on your computer designed to dump and read your memory.

We know that no computer can be 100% secure, that's why we advise our customers to not store large amounts in Exodus but rather use a hardware wallet: https://support.exodus.io/article/45-can-exodus-safely-store-large-amounts

Meanwhile, we are working on more advanced security features to mitigate these risks, as you can read in the article.

Thanks again for bringing this up. We want our customers to be informed of these limitations, because in that way they can protect their assets better. Once again, though, this issue can be exploited only if there's malware on your computer, so please take all necessary measures to keep your computer clean.

-Michalis