4 months ago, wow!

I did experience the same problem with hitbtc and took almost a month for my deposit to reflect on my account and the sad part is emails went unanswered for a very long time too and learning that this still goes on is not good news!

I thought these guys problems were fixed after their said upgrades   anyway they need a solution urgently before they lose clients to other exchanges who value customers time.

These problems can be avoided when you distance yourself from shitty tokens and shitty exchanges. I definitely get it that people love tokens, but they are one of the main reasons exchanges suffer from problems they aren't willing to allocate time for. It's annoying for sure, but I am past the stage of feeling sorry for anyone suffering from the same problems. It's a risk you must accept exposing yourself to, and that there isn't anything you can do other than waiting for the exchange to settle everything. They have your coins/tokens and for that reason you need to do as they say....

Try tweeting to them @hitbtc, they are replying there. Mention that you have waited this long plus the ticket number for them to check and get back to you soon.

The deposit was received, but not showing in your account balance so the problem is within the site. Your ticket is still open, right? Since they have replied that it will be credited as soon as possible, I think it's reasonable to remind them again because you waited long enough and still nothing.

The wallet is okay, no pending deposits and withdrawals as I've checked in the System Health page

HitBTC is one of these exchanges that I would personally never use, since I just simply find it extremely shady and very unreputable. It's not rare to see deposits get held up for long periods of time. Especially HitBTC, I've heard plenty of people have delayed deposits, but never for so long.

It's definitely a bit late to report this issue now, though. 4 months is a long period of time, and you should have questioned support about the issue within 2-3 days if your deposit hasn't gone through.

Do you still have your TXID, and has your deposit address remained the same as the one that you sent funds to? If yes, then include all of these relevant infos in your support request. Support tickets can simply be delayed because of a lack of information. HitBTC is the only ones that can help you in this case, IF you didn't send to the wrong address.

It's been a long time. Few questions for you:

1) What token is it?
2) Have you checked if the wallet is not shut down for maintenance before making the deposit and as of this time?
3) Have you double checked already if you sent the token in the correct address?
4) Do you have the Transaction ID?

Here is the direct link to send a support ticket if you don't know why your deposit was lost : https://support.hitbtc.com/hc/en-us/requests/new?ticket_form_id=360000030449