Ow how exciting this project is 
Hopefully to see this on my favorite exchange @Tradesatoshi low listing fee
and @Livecoin low trading fee 

Is this already in the market? would like to see turtle token on Tradesatoshi as low trading fee and to Graviex

You can refresh if you get lock just create a support request https://tradesatoshi.com/Support

@genpro - their Facebook and twitter page is only for news or announcement.
try discord: https://discord.gg/n9ECWp
or create them a ticket if you have issue: https://tradesatoshi.com/Support
they assist mostly in ticket and you can also get help in discord group.
I guarantee they are not scam as i'm using this exchange a year already,
i like coz low volume and low fee i can get more profit.

I also have same problem but they fix its my fault
the 2FA/TFA it should set up in 3 different codes for log in, withdrawal and transfer.
Just create a ticket, one suggestion keep a copy of details if you used different exchanges.