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1  Economy / Service Discussion / Re: Gate.io btc transaction without tx id, but btc is gone... on: May 18, 2018, 09:25:25 PM
Without the txid, it is impossible to know where the funds have gone. However i did some googling, and it is not looking good. The site is rated at around 2-3/5, with very poor and unresponsive support with automatic replies.

Try to reach them, that's the only way besides:

1. "Harass" them on social media, trying to get their attention.
2. Hire a lawyer and sue them.

I have never heard of them personally, and many people seem to have problems using them.

I will if they don't respond. I did find an order id number in my billing details, and an order id for the fee i have payed...
2  Economy / Service Discussion / Gate.io btc transaction without tx id, but btc is gone... on: May 18, 2018, 08:54:49 PM
Hello guys,

Kinda strange problem... i withdrew 0.5btc from my gate.io btc wallet to my bibox btc wallet. So 0.5btc went off my account, but it never arrived. So i checked my transaction history, but no transfer id was available. I used a block explorer and checked out the btc wallet adress, and still no transaction appeared. So 0.5btc is gone, but i have no proof of this. Now later i discovered you can check billing details on gate.io, and i do see the withdrawal and fee for the transaction. How can this be possible? Is my btc lodt? I have sent a ticket to support, but am aware it will take a long time IF they respond...

Thanks in advance

Jan
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