Without the txid, it is impossible to know where the funds have gone. However i did some googling, and it is not looking good. The site is rated at around 2-3/5, with very poor and unresponsive support with automatic replies.
Try to reach them, that's the only way besides:
1. "Harass" them on social media, trying to get their attention.
2. Hire a lawyer and sue them.
I have never heard of them personally, and many people seem to have problems using them.
Try to reach them, that's the only way besides:
1. "Harass" them on social media, trying to get their attention.
2. Hire a lawyer and sue them.
I have never heard of them personally, and many people seem to have problems using them.
I will if they don't respond. I did find an order id number in my billing details, and an order id for the fee i have payed...