They need to address issues of their potential users in fast manner because if people will not get the resolution of their problem in prompt manner, I think it will reflect on the platform itself. Users will not wait long time just to wait for their registration issues. People move on to the next. The dev team should take that into account. But with their sig campaign ongoing, they are trying to explore their market, however, small issues should be resolved fast.
It is takes a time to fix all the problems. Many platforms try to start so quickly that do not takes care about details. Users have problems and support service does not answer. Such situation is not good for the reputation of the platform.