Hello
Spectrocoin.com is holding €1621 of my money and is refusing to refund me, they open and close tickets with no resolution.
I have been using Spectrocoin.com in the past with no issues, but one day as I transferred bitcoin to my Spectrocoin account I converted them in to EUR and proceeded to withdraw and I noticed I was unable to withdraw them to my bank account the web page was asking me to verify my account, my account was already verified so I opened a support ticket.

At first they asked me to resend my documents and I did I even sent a selfie with my passport!
After this their compliance department rejected my documents and I was asked to contact the compliance department via e-mail.
I sent several emails to them and never received a reply, I contact their customer support via chat or phone but they just open and close tickets with no resolve and keep saying I need to wait for the compliance department, I have been trying to retrieve my money since last year and I don't know what to do, I have tried everything to reason with them.

Maybe someone has encountered a similar issue and could offer some advise this would be greatly appreciated.
I just want my money back and to have nothing to do with them.
I regret ever using Spectrocoin.com