If you ask for a deposit, then you did not deposit money into the exchange, but received an internal transfer, any exchange, asks to deposit new users.
This could be avoided - write to those support, with you contact you confirm your account, where the translation came from, an inward translation.
AND GETS QUIETLY PAYMENT.
Above unsubscribed clowns that have no idea how and where to invest.
With that there is operational support, I was asked for confirmation by phone number and confirmation of the user who transferred the money to my account. And I did not deposit.