Antminer S9 Warranty policy. This is the only thing that you can read before you buy S9.Warranty:
1. A 90-day warranty is provided starting from the shipping date. To avail this warranty a Repair ticket must be generated by the customer on Bitmain's website. Overclocking the miner will void the warranty immediately.
2. All sales are final. No refunds will be granted. Defective miners can be repaired for free if they fall under the Bitmain warranty policy. After the warranty period, machines can be repaired at the cost of parts and labor.
3. The following events will void the warranty:
a. Customer removes/replaces any components by himself without receiving permission from Bitmain first;
b. Damage caused by poor power supply, lightning or voltage surges;
c. Burnt parts on hash boards or chips;
d. Miner/boards/components damage due to water immersion or corrosion due to wet environment.
4. For all repairs or RMA, within warranty or not, customer must return the defective parts at his/her own expense after opening a support ticket and troubleshooting with Bitmain's instructions.
5. Bitmain will cover shipping cost when shipping a replacement unit within the warranty period.
6. If you notice there are some loose heatsinks when you receive the miner, please inform us by email to
info@bitmaintech.com within 3 days from the date the package is received according to UPS/DHL/FEDEX's website.
7. Bitmain does not take any responsibility for or compensate for any loss as result of downtime caused by delays in transportation as a result of custom formalities or other reasons.
But when S9 need of warranty repair, then it turns out that there are MORE BITMAIN WARRANTY RULES. From Bitmain shipping rules
View original size - Click on the pictureReturning policy:
1. Warranty period: 90 days after the product is shipped out. Repair tickets should be created within 90 days, otherwise the warranty will be void.
2.
Please MAKE SURE the declare value should be “within $45” and the description of the product should be
“Warranty part” on the waybill, otherwise the extra fee of custom clearance will be billed to the client.
3. For the miner, please DO NOT return the whole unit , and simply return the defective part (Hash board, IO board or BB board),please refer to the pictures below.
For the PSU ,please do not disassemble it and ship back the whole unit.
4. Be sure enclosed the RMA info in the format below in the parcel .
5. The package will be rejected if there is no Repair Ticket created.
Within warranty: RMA instructions, Warranty period: 90 days after the product is shipped out. Repair tickets should be created within 90 days, otherwise the warranty will be void， Our Engineers will analyze the reason causing malfunction after receiving the returned package.
1. If the issues are caused by the boards themselves, free repair will be provided
2. If the miner is out of warranty or burnt out, we will charge the repairing fee.
Shipping way:
UPS,DHL,FEDEX,EMS, TNT, USPS, or your local post office are available.please note that EMS and USPS provide poor service in HK,we cant ensure they can delivery the parcels in time.
NOTE:
1. Be sure mark "deliveries are made on working days only" and "Antminer" on the items description of
the waybill.Otherwise we wont accept any delay due to missing of these info .
2. It's necessary to package the hashboard very carefully. We can not repair if the PIN on hashboard is lost because of the shipping problem. Please claim to your logistics agent if the PIN is lost on the way.
3. The HongKong warehouse only responsible for receiving the parcels ,we wont accept "Freight Collect",please pay
the shipping cost in your side. Please mark the warehouse NO. 3811
4. Packing process:
https://youtu.be/Z0LdykALhxIConsignee: (The package will be rejected if there is no "No.3811"; The PSU can not be packed with other stuff in the same tracking number because of customs clearance)
Name:FUKWOK KWONG-No.3811
Company Name:TUNG-D INTERNATIONAL DEVELOPMENT LIMITED Warehouse No.3811
Address:Unit 104, 1/F, Sunbeam Centre, 27 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
Office Tel:+852-2750 5059 (The number is only available for logistics not for service )
Warehouse:Tel: +852-2750 5150(The number is only available for logistics not for service )
Out of warranty(our US agency): RMA instructions for miners
Please kindly contact our US agency first before returning for repairing.
1. The bill will be sent to you once the machine is fixed well.Be sure package them well before shipping out,if the boards get damaged during transportation,we wont provide repair any more .
2. If you have any objections about the repair cost, please contact us by
info@bitmaintech.comConsignee:
Company name: Bitmain Warranty
Address: 3700 Quebec Street, Unit 100-239 Denver, Colorado 80207, USA.
Tel: 844-248-6246
How to contact our agency in USA:
http://www.bitmainwarranty.com
http://bitmain.zendesk.com
support@bitmainwarranty.com
So I can not insure the shipment with the real value of it.
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