What's not clear? Accuser most likely deposited fraud money, reported everywhere and wrote that he had few accounts owned by him on this unknown exchange.
It's all traps, I have used it twice, Seems alright, Each time re-registered account digital currency exchange.
Saying that every next use of exchange he created new account for this is strange. Will any adequate user (not criminal) do things like this and create new accounts for each operation again and again?
User created a third anonymous account on our platform on November 8th 2019 and deposited a large amount of funds of unexplained origin. Then this user contacted our manager through Telegram messenger (our official contact) and provided client’s ID and told about the large amount of funds a client is going to deposit again.
Then he disclosed info about his three accounts to exchange representatives that he used before. I'm almost sure there's a fraud hidden behind this funds.
Anyway, in this situation it looks almost impossible to unlock funds. Even if exchanges like hitbtc and binance usually make a mess of funds origin approve. But good luck futher, maybe I'm mistaking.