Ok. In your opinion is it fair that they don’t want to refund even my deposit? There weren’t any loses, only winnings.

Any evidence?

I created account on FortuneJack and deposited 5 mbtc (0.005 btc).
From 5 mbtc I generated 27 mbtc on sportbook and wanted to withdraw 22 mbtc.

I received an e-mail:


My reply:


Their reply:



And here we start! KYC because of 0.022 btc?
I'm a person who protect own personal data as much as I can and this is the main reason why I use bitcoin and tired bitcoin sportbook - FortuneJack. I did a few times KYC on ICO and I have nothing against KYC. There were always trusted 3rd companies that check documents,  described who will have access to your data, how data is stored and protected.

How does KYC look on FortuneJack?
On FortuneJack you have to send scan of ID via e-mail and then you have to connect via Skype!!! Is this safe? I don't think so.
Of course there is no evidence why they require it from you.

Personally I don't trust FortuneJack and I think that my personal data isn't worth this money and I expect that FortuneJack will withdraw my money without KYC.

Why I don't trust FortuneJack:
- in their terms isn't described who exactly will process my documents and who will have access to these documents.
- they require to send scan id ID via e-mail which for sure isn't secure at all.
- they don't want to share their address of headquarter where I can send complaints on paper.
- they use a free stock photos as faces of live support.
The funniest think is that they expect from me KYC (Know Your Customer) but customer knows nothing about them and see fake faces on live chat. Does it inspire trust?

In my opinion they use KYC as a simple trick to get your money. Everybody who knows value of own personal data won't do KYC in that way for smaller amounts like 22 mbtc.
FortuneJack can always say that you have multi accounts without showing an evidence and require "KYC". If you don't do that you loose all money...

Hello,
I read bitcointalk from long time but today I had to create account to inform you about something.

I created account on FortuneJack and deposited 5 mbtc (0.005 btc).
From 5 mbtc I generated 27 mbtc on sportbook and wanted to withdraw 22 mbtc.

I received an e-mail:


My reply:


Their reply:



And here we start! KYC because of 0.022 btc?
I'm a person who protect own personal data as much as I can and this is the main reason why I use bitcoin and tired bitcoin sportbook - FortuneJack. I did a few times KYC on ICO and I have nothing against KYC. There were always trusted 3rd companies that check documents,  described who will have access to your data, how data is stored and protected.

How does KYC look on FortuneJack?
On FortuneJack you have to send scan of ID via e-mail and then you have to connect via Skype!!! Is this safe? I don't think so.
Of course there is no evidence why they require it from you.

Personally I don't trust FortuneJack and I think that my personal data isn't worth this money and I expect that FortuneJack will withdraw my money without KYC.

Why I don't trust FortuneJack:
- in their terms isn't described who exactly will process my documents and who will have access to these documents.
- they require to send scan id ID via e-mail which for sure isn't secure at all.
- they don't want to share their address of headquarter where I can send complaints on paper.
- they use a free stock photos as faces of live support.
The funniest think is that they expect from me KYC (Know Your Customer) but customer knows nothing about them and see fake faces on live chat. Does it inspire trust?

In my opinion they use KYC as a simple trick to get your money. Everybody who knows value of own personal data won't do KYC in that way for smaller amounts like 22 mbtc.
FortuneJack can always say that you have multi accounts without showing an evidence and require "KYC". If you don't do that you loose all money...