Hi All,

Managed to recover my old phone, I've made a copy of the backup key. The balance is showing as $0.00 as far as i can see the balance is still there from the customer transaction hash.

https://www.blockchain.com/btc/tx/66638e1795074e938d69fdde358c5b0eec7549b05148d29c6aa2ce20f70cd6f5

how would one go about using the private key to access that address or transaction hash. Though not 100% this is the correct mobile because i can't see the my personal email on the copay andriod app as that's what i set up > email alerts from wallet-service@bitcore.io

@DireWolfM14

Goes straight to the bitpay wallet. I was under the impression we when set up the bitpay account it was as a merchant (2017) doesn't seem if that was the case tbh i can't remember now

I know the wallet is setup on the blackberry because we had the same problem when we needed to process a refund of sending the money buyer and bitpay said we can't etc but i did directly from the blackberry

I'll need to have a deep dive in finding the blackberry and fixing the phone or finding the folder where i stored the phrase. Costly lesson (I'm sure there is far worse) next time i'll make sure i'll back up these keys

Out of interest where would you guys recommend backing up these "recovery keys"

Overwhelmed by the quality of the bitcoin community, As a merchant this has given me faith to keep continuing processing in BTC. It requires a lot of protocol which is fine, post this slightly expensive lesson.

Plugin/Module used
https://www.motionseed.com/en/prestashop-modules/bitcoin-payment-prestashop


I'm trying to get access to my old blackberry DTEK which i hope i didn't throw out i think that has Bitpay android app on the device though it's a longshot. Otherwise i have to trawl through paperwork from Circa 2017-2019 to find where i may of written down the code


I have access to the Master Public Key and the Address generated by the Master Public Key to which the customer paid

Thanks for the info, i'll look for the file types

appreciate the input

Hi AW

Thanks for getting in touch. Neither, from what i remembered Bitpay's setup was like coinbase back in 2017 where i could log in and manage our merchant wallet. The laptop we used was accidentally damaged so we can no longer login to access the wallet on that particular desktop. Upon logging into bitpay today, it's asking us to sign up as a merchant again.

However - we got the email from wallet-service@bitcore.io "[Wallet service] New payment received"

The only thing we have is the plugin containing our HD Wallet Address and Master Public Key + all the payment details of the customer who sent it too us

Any idea what the backup file name from bitpay would look like, I'll try searching through our USB's

Thanks
fattails

Looking for some general advise i received a $500 BTC payment from a customer. Looks as if i won't be able to recover the funds wanted to ask before i gave up all hope.

From what i have read with the Master Public Key cannot recover any account details. I used bitpay merchant account account

is there anything else i can look for to help