Hello All,
I'm a US citizen ,(previously BR) living as an expat in Europe, I used SpectroCoin for awhile with small amounts, and all was fine, then they changed the terms and KYC compliance which i wasn't aware and sent money there not knowing that my country was "blacklisted" . So I asked the livechat to return my funds from the same wallet that sent them, they said they couldn't do it and the department that could would contact me as soon as possible, KYC compliance sent me an email asking for photos of gov ID and selphy, which i did and sent back, that was at Xmas time 2019, only communication is livechat and the phone number thats listed on their site doesn't work. Did they scam me? Ive read so many negative reviews but they still seem to be trying , so I keep hoping they will be professional ........

They have no physical offices, what can I do ? I don't know which authorities or Better Business Bureau can open a complaint or if that would even be effective, so Im starting here hoping you guys can help.Thanks in advance)

ps Don't know if this helps but Im a resident of Ukraine, I even sent them a photo of my resident card/pp