What EXACT rule have I broken?
I need more details as you voided all my bets and STEALED my winnings of 0.42 BTC
ID 89495451

What EXACT rule have I broken?
I need more details as you voided all my bets and STEALED my winnings of 0.42 BTC
ID 89495451

Hi all. 2 years ago 1xbit scammed me with 0.42 BTC. They voided all my bets and return initial deposit only without any reason. They said only that I break they T&C. But it's not true.
Dear representative can you check my account again? ID 89495451

UPD
Screenshot of my bets: https://i.paste.pics/851415dc9061fe7a17757dbdc0d87a00.png

Hi all.
First of all, I’m not an arber (no ‘surebets’, no ‘miraclebets’). I’m a fair player, I just understand when odds are overvalued and bet on them.
I’m a professional gambler but I can’t bet in this sportsbook because I’m not welcome. The things changed when sportsbet.io agreed the sponsorship contracts with Arsenal FC and Southampton FC last summer. The contracts cost them many millions of dollars so they had to sell their BTCs for $10000. And now they want to compensate for that by limiting the bets of gamblers like me.
How they do it?

1.  There used to be the button ‘Max Bet’ at your betslip. Now the button is gone!
2.  Prematch bets limits reduced more than 10 times! So I can’t bet on slow markets more than 0.02 BTC though before I could bet more than 0.2 BTC. Ok, BTC’s soared, but not 10 times, just 3.5!
3.  If the sum of my bet exceeds the maximum stake amount they don’t show the maximum amount I can bet. Instead the message ‘Selection lability exceeds your limit, your stake has been updated’ flaunts! But the maximum bet amount for the event is not displayed. So I have to go over the maximum possible bet amounts while the time is running and the odds getting down (I bet on live events). As a result, I lose the opportunity to bet on the events and the odds I want!


From all said above you can see that sportsbet.io turned into a SHIT sportsbook for noobs and addicted gamblers! They only want your money, they don’t provide a platform for comfort and fair play! Sportsbet.io ‘s degraded and fallen so low!

Today my problem was solved (here is support answer: https://ibb.co/vqTBDfV )
It's great, thank you Sportsbet, BUT.... I'm waiting for this decision 4 days! It was very nervous for me 4 days. I was very worried because I have 0.354 BTC at my account balance.
KYC procedure takes a lot of time  
But it all ended well

I check everything 
It would be great if they send me again

Thank you for your answer!
The last email from you support in my gmail inbox is dating 5 May (screenshot https://ibb.co/FbvB5F8 ) and I already sent answer. Check please.
If you sure that you sent me new one letter, resend it again please because I don’t see.

Hello!
Is there a company representative here? I have a little problem with sportsbet.io
3 days ago I was asked for a KYC. I sent all documents and then got email where they ask me: Do I have another accounts? Of course I don't have.
After this they didn’t answer me anymore. 2 days left from they last letter.
I have 0.354 BTC at my account balance and can't place any bet and can't make withdraw. 2 days of silence from sportsbet support.
Whats going on?
email ***
If there is a representative here, please, I need your help