I have read that once you have the wallet address (which the ledger needs to be connected to generate) then it doesn't need to be connected to receive the BTC.

Can someone explain to me how this works please.

I was in the process of transferring purchased BTC from CEX to my Ledger and connected it, got the address and then as I was actioning the transfer, I got prompted by CEX to send a selfie with my payment card for extra security. It will take a couple of hours to process so in the meantime I have a wallet address and a disconnected Ledger.

So In trying to understand this I've realised I don't actually know how the offline storage works,

1. Where are the coins now if they are not in my off line wallet
2. Is there a risk if I never connected my ledger S again that these new coins would be lost?
3. What is actually stored on my Ledger S!

Thanks in advance.

So my steps were as follows:

1. I set up a new wallet on my Ledger S.
2. I recovered my Blockchain.com wallet in Electrum with the seed
3. I then transferred the recovered coins from Electrum to the new wallet on my Ledger S.
4.  All my coins are now in my Ledger S and I no longer plan to ever use Blockchain.com again!
5.  If I decide to store additional coins on Electrum then I understand that I need to generate a new wallet.

Am I good?

In terms of an exchange to buy/sell coins in the future. Would everyone recommend CEX? It seems like a good platform in my experience so far.  If there is another one that is better (by 'better' in my instance I would value user interface, speed, fees and simplicity, mobile add etc)

Yes thanks again.  I have a Ledger S set up and am now storing my coins offline.  In summary for anyone stumbling across this thread

1. The problem arose due to technical issues with Blockchain.com wallet which meant my coins were not showing
2. The problem was further compounded by absent customer service on the platform
3. The solution was to use the seed to restore the wallet on another platform in this case - Electrum
4. All coins are now stored offline.

Excellent! Thank you all for turning around a pretty negative experience to a positive one.

James.

Ok Bitmover I have checked the address and the coin is there! 

I guess I still have the same issue that I can't access it as its not in my wallet and Blockchain.com are basically not responding.

What is my next move? 

....as an aside, Its a sad state of affairs when you get world class (and instant) support from a open forum and zero support from the platform you are actually paying to manage the transaction.

James.

Thank You Mocacinno. I really appreciate the quick response! 

I have the seed words yes.  Also I'm not certain on the other things you ask, but as confident as a non tech person could be!  I initiated the transfer from CEX via a mobile App.

Bitmover, thank you also, I will check that address now and report back.

I have since progressed onto a Ledger storage device and successfully move additional Bitcoins and Ether onto it so I am progressing in my understanding.  Its just really frustrating that there is zero engagement from Blockchain.com even to acknowledge what has happened.  It would even be useful if they simply said that the coin was transferred out at X date.  At least I'd know that someone had stolen it.

Thanks again all, much appreciated.

Hi all, I'm a newbie to Crypto but am trying to learn.

I've recently set up an account with Blockchain.com and CEX.com to "play around" with some crypto currencies in the hope of learning a little bit.

As part of this process I have purchased a small amount of Bitcoin with CEX (c£200) and transferred to Blockchain.com.  The Bitcoin landed in my wallet and was visible for a few days before disappearing without any notification.

I e-mailed support at Blockchain.com to find out what has happened and have been quite persistent over the last two weeks but had no response (aside from the auto allocation of the ticket number of the support request).

I have all the confirmation info of the transaction provided by CEX, but no bitcoin sat in my Blockchain.com wallet and no engagement from the platform.

Can anyone help with how I would go about escalating or recovering the bitcoin.

Thanks in advance to anyone who can help out.

James.