Sorry, I have gotten no email from you? I tried to send you a private message, but got following error: "User 'MAkkaroni' has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting."

I think if a player makes such an allegation on a forum they should answer it here as well. We have nothing to hide and are happy to answer questions about anything. There are not many reasons for such behavior from our support or administration. And under no circumstances would our administration deny a regular payout. But to see the exact facts, we need the player name.

Hello Kupid002,

I have this topic on notification now, so as soon there is a new post I will get notified. We just found this topic by accident, because the initial post was not done by us. So from now on I will answer all the questions or if there are any problems related our Casino and Sportsbook.

Hello MAkkaroni,

First of all, I would like to apologize for the inconvenience this may have caused. Unfortunately we didn't find the post earlier, otherwise we would have replied long ago.

Can you please tell me your username in a private message so that we can investigate and take a closer look at your case? The KYC and withdrawal procedure is unfortunately standard and especially if someone who has acted against the terms and conditions tries to make a withdrawal.

Best Regards
Gransino Support

Dear MAkkaroni,

First of all, I would like to apologize for the inconvenience this may have caused. Unfortunately we didn't find the post earlier, otherwise we would have replied long ago.

Can you please tell me your username in a private message so that we can investigate and take a closer look at your case? The KYC and withdrawal procedure is unfortunately standard and especially if someone who has acted against the terms and conditions tries to make a withdrawal.

Best Regards
Gransino Support