So many assumptions

TryNinja thanks so much for your insight, very helpful indeed. The world needs more people like you

Yes - to those who suggested it, I DID manage to somehow setup multiple wallets with different mnemonic codes. One of which had an extended seed with custom words, the other didn’t. I don’t know how or why I did that on setup (possibly because I hardly knew WTF I was doing) but I now realise my mistakes.

I must have deleted trustedcoin listing from my Authenticator (I guess I must have thought it was dodgy as there was no reference to Electrum and I don’t recall their name ever being used. The exchange I was using got hacked so I was a nervous I guess). Anyway, I contacted TrustedCoin and because I used the same email address that I signed up with, they sent me a new QR code and also confirmed that I had multiple wallets setup. I notice now the listing in my Authenticator shows as ‘trustcoin/electrum’. Which would have been nice initially, and should hopefully help any others avoid this same problem.

I then tried to complete a transaction and it failed (got a server error). Went back to TrustedCoin with the error, who could see that I was using an older version of Electrum. They suggested I update Electrum and so I did and BOOM, all worked perfectly fine!

So i managed to get it sorted, YAY. Thanks for everyone’s help.

NotATether - “In general, services should not be giving people QR codes as a recovery option”

I hope you never need something recovered in future, and if you do, that you can do it by verifying yourself. I’d hate to think that someone’s bitcoin could be lost and unrecoverable because a service they’re using refuses to help them if they get stuck.

The new wallet I made, using my seed to recover, shows as no funds in it.
I can still access my original wallet (the one with the funds in) and can see the funds.
I am not actually sure what Abdussamad is suggesting? I can't use the authenticator entry as I don't have it setup under Trusted Coin.
I'm also not sure what you mean by "I'd advise on deleting the wallet file with it disabled if the one with it enabled works (and you can't accidentally delete the wrong one)"
Please excuse my lack of experience with this!

Hi thanks Abdussamad for your reply.
I am not sure my wallet with funds in is disabled?
I can't see Trusted Coin on my authenticator app. I'm not sure why. Maybe I had set it up on a previous phone? I'm not sure.
All I want to do is send my BTC to another wallet. When I try do that I get asked for 2fa code, which i don't have.
Any ideas on what I can do here?

Hi, to answer your other question.

When I put my seed in, before clicking past it, it says Seed Type : 2fa

I can click on options button, and tick 'Extend this seed with custom words' and 'BIP39 seed'

?
Thanks

Hi thanks for your reply.
Yes it says 2fa on my wallet with the funds in.
With the new wallet. I selected 'disable 2fa' when setting it up, yet it also shows as [2fa]
I'm really confused!

Hi,
I'm not very familiar with Electrum so please be patient with me
I have a some BTC in my Electrum wallet, and would like to send it to another wallet.
I went through the process and I was asked for my 2fa code. I don't recall setting up 2fa, I dont have Electrum in my Authenticator app.
Anyways, after trying I see a Transaction window but Status is "Partially Signed 1/2"
I am not sure what to do.
I am struggling with using the wallet, it's not super user friendly!
I do have my seed.
I tried to create a new wallet (recover from seed) but when I open it there is nothing in it i.e. no coins.
I can still access my 2fa wallet however.
I'm a bit stuck and maybe i've been looking at it all for too long, but I can't seem to figure out how to move forward and send my BTC from Electrum wallet to my other wallet.
Any suggestions or help, would be very much appreciated!
Thanks !