Hi there,
I just wanted to pop on here to share my own experience with Bitcoin Fog over the last few days.
I found this forum while waiting for my money to withdraw from their site and started to get a little worried about how long it was taking. I then panicked a little after reading some of the posts on this forum.
However I would like to say that after only a few hours waiting my money finally left their site and ended in its final location all in tact.
I too tried to contact them through the support section and received no reply but I put that down to time location and even just sheer volume of messages.
Anyway, all is well on this site and im very pleased to have used it.