UPDATE:

Eddie contacted me and asked for KYC verification. I could not do this as my account is still disabled.
I explained this in the support chat and they told me that I can send my documents directly to compliance@stake.com, which I did.
I notified Eddie about this by email.

Those gold trophies next to the game mean you have the biggest win on stake for that game.
Here's an isoft bet game.


If you were an innocent victim here, I would expect you to simply share the details of what happened.  Instead you're being evasive.  This isn't about isoftbet games, I only mentioned them because your results look suspicious.  This is about the book of sun game and whether or not your story seems credible.

This makes you seem not credible to me: You claim to be down big, yet we can see that in 2,555 bets you've wagered (by todays value) ~$111,000.  We also know that of those 2,555 bets 238 of them were profitable.  We also know that of those 238 winning bets, 3 of them gave you a profit of ~$117,000 (by todays value).  $117,000 > $111,000 - and that's without even calculating how much you made from the other 235 profitable bets.

I'm not saying it's impossible that you're getting screwed here, but unless you'd like to come clean and just lay out what actually happened with the book of sun game in detail, along with all other relevant details, I think you're wasting your time.

You have not given enough information and the information you have is not true.  You're behaving in away that I would expect someone who was caught somehow exploiting the software and trying to get paid anyway through public pressure.  The publicly available data supports this.

This is a more recent chat I had after being blocked.
Apparently the game does not work the way they want it to work.
I'll be clear right away, I've never taken any bonuses or free spins. That's why the part with "game abuse" doesn't make sense at all.
They even display my winnings below the game.
The mail still hasn't been answered. I will wait a little longer and create a topic in the Scam Accusations section.

Thanks everyone for the suggestions.

Yes I'm sure.  This shouldn't really matter though if you're being honest with us.  You should describe what led up to your account being locked in as much detail as possible if you'd like help from the community.

The fact that you haven't so far, and seem more interested in finding out how much I know about what you already know looks very suspicious - like you're trying to determine how much you can get away with lying about.

You've been playing on stake for just under 2 months and you're up quite a bit, not down.  Just the one big hit on on Book of Sun is almost as much as your total wagered.

I can see some of your biggest wins because they have leaderboards and you have a few high scores that are significantly greater than your total wagered.  So even if every other wager were a total loss (basically impossible), you'd still be a winner.  

If you are truly a victim here you should share as much information as possible (obviously nothing personal).  You don't seem to be doing that right now.

What do you think they're talking about when they say you were abusing the game?  Did you email Eddie?

You haven't played very much at all on stake, yet you you managed a 2BTC hit on that game, a 5000x multi, which is almost 5x bigger than any other player, and you were betting the max. You also have the biggest wins on two isoftbet games, a provider that was removed due to players figuring out a way to abuse them.

Just spill the beans.  All the details, not just the ones that make you seem innocent.  "I've never taken any bonus or free spins" is vague and probably irrelevant.