Hi,

Sorry haven't got advice for you but have suffered something similar, if anybody can shed some light on it for me..... I had my bitcoin on computer hard drive for 3 years but was advised to put it in a safer place (blockchain.info wallet).
Set up a paper wallet and traded for a week or two and one day last week I went to my access my wallet as always and was asked to confirm if I was using a different computer to access the site, this was not unusual as I use my account between home and office; so confirmed and checked my balance and all looked good; however the next day I went in to my account and all was gone and transactions being sent to someone at the same time as I logged in the day before.

I tried getting in touch with Blockchain.info and I was issued an automatic ticket reference but heard nothing until 5 days later I decided to go to trust pilot and register a review and guess what... I get a reply the next day and email stating that unfortunately I left my wallet unsafe, I had passwords, used the Step 2 safety check can somebody let me know if there was more could I have done??

I did notice that my imported address still showed my private keys (I know this may sound a bit obvious to you crypto veterans) but please can somebody tell me if this would have been visible to anybody who could have hacked my account?

I did set up another account within Blockchain as I had crypto coming over from Coinbase and didn't fancy it going to the same account; however this account is behaving really weird with not accepting passwords and even changing my wallet address, I did manage to withdraw some crypto to the safety of a hard drive but still have some left but since then I have not managed to gain access and it is now not accepting my password.

Sorry for long winded story but wanted to give you all the info, in short can I assume I was hacked and if so how did they get through my password and 2 step authorisation codes or is their something Blockchain.info are failing to accept blame for?

Any help would be much appreciated as it is a large sum I have lost built up over 3 and a half years.

regards to you all