I confirm they was withdraw 31.000 euro to me. Thanks

They Scam me Now really this is unbelievable how you guys can protect this „Firm“. I ask so long the paymentdepartment look in my withdraws to make a self break of one week, to protect me that I don’t cancel my pending withdraws and continue to play, because I need this amount. So I make a request and now this ugly people write me this:                                                                                                                                 Thank you for your message.

If you are on Self-exclusion upon the completion of the security check, the pending withdrawals will be declined by our payments team.

You can request a manual refund or wait until the completion of the SE to request a withdrawal. Please check the e-mail you have received from our Compliance Team.

If you have any other request, feel free to contact us again.
Best regards,
Pierre
Bitcasino Team


......on April 4, 2021 at 1:23pm wrote:

My account is now in the 24-hr cooling off period, and im not able to log in, my question is just if even I want this 1 week Self-Exclusion for protecting myself, the withdraws witch are pending will be processed after the game provider is finish with his investigation? Thanks

    Proof: https://ibb.co/zbkkZMN

Update

Also till today no informations and no money.

The chat team say today that the game provider have to investigate how I was win, is this normal?

I was write to complaince@bitcasino.io for a Self-Exclusion for 1 week because im scared to cancel the withdraw and play then the funds.

My account is now in the 24-hr cooling off period, and im not able to log in, my question is just if even I want this 1 week Self-Exclusion for protecting myself, the withdraws witch are pending will be processed after the game provider is finish with his investigation?

Greetings

I was write him.

I was write again the Chat and they was say me that im verified now by them, then I was ask if they need more documents and that I have nothing to hide, and the answer was: NO
Then I was ask ok but when You dont need nothing anymore from me and all documents for verification was ok then why I still dont have my mone, she ask what Money
After first shock I was send her the withdraw number, she was check and say like yesterday already: Original: I am able to see your 2 withdraws pending, as they are quite big it might take  longer to have them reviewed/approved. As your documents have already been verified, you do not need to do anything else at this time.

Then I: Can u tell me one timeframe please

Chat Support: I don't have a timeframe to share with you, but "HOPEFULLY" later tonight or tomorrow morning.

Then I: Hopefully? Ok but u as a worker have experience with this so u must to know the usually timeframe.

Chat Support: I do not have many queries about withdraws, but on my experience, this would be my proposed time frame. You always can check back with us tomorrow. if not approved by them.

End

This is almost the same like her college was say me and nothing happens, I would like to know who is "Approved by THEM" and why nobody can ask THEM if they just can say Plus Minus a Timeframe, the bad is that they let you full in unknownness, you just can wait and this make me not sleep since yesterday.....

I was make Photos from the chat, because to copy the chat is not possible.

Thanks for the info.

No Vpn, no breaking TOS, no Money problem, they was say because of the high amount they have to check manual, that would be normal, they also dont ask me for id or something, just they don't continue to send me the money, they are not Transparent to me, and I have nothing to hide. With that they handle you like a criminal I mean that they are not costumer friendly, like a Homeless man go to Rolex the worker there would speak with him from up and ignorant like you are trash. Just so long you dont win all was ok. 

Hello
Before you say no im a frustrated Gambler who is angry that he loose, no im not.

Im now few month by Bitcasino.io and yes I was loose maybe a 60.000-100.000 euro, and now wow I was win around 33,000 Euro, but exactly this is the Problem, they dont precede the Withdraw and when you ask them questions like "Why you hold my Money back but dont inform me via Mail" they send you in the Chat one Kiss Smile, they speak with you like you are a criminal but thousands of thousands they take even now im able to cancel the pending withdraw to continue to play. And exactly this is what they want, because they know very very well, that almost 60 Prozent of them costumers play when they have stress, to come down, to forget the world outside. And exactly this they make, they stop withdraws, wait sometimes weeks and  month to answer you the result of KYC and and and, to make you Stress, clever from them. I was provide all documents witch they need for the KYC but there is a ignorant tone, they dont answer you, they close the chat by questions witch are to difficult to explain, just standard text not more, and now I feel the Helpless, I feel that they dont care and they play with you.

When you look in google and when you search here you find hundreds of unbelievable stories, they handle you like a criminal but in real they are because they steal your Money.

After I was read all and after I was speak now so often with Bitcasino.io via chat, I just can warn you also that its better to dont use them Service.

Greetings