I have sent you multiple tickets about a missing bonus. I also have a PM sent to you that's over 3 weeks old that wasn't addressed.

The fact that you don't offer live support - or any FAQ's about live betting - is problematic. Look, if you hold my balance, there is NO WAY of knowing whether your system accepted the bet. I know how to check my pending bets and did so plenty of times. The bet wasn't accepted, obviously, but the fact that your system held my funds made me think that it was POSSIBLE that you did have the bet booked. Because of this, I decided to hedge bet the other side of the match. Lost the hedge, and would have won the original bet (where i did RISK my money, and it was HELD by you for over an hour during an event that was taking place).  If you were a customer like me, and you submitted a bet and the funds were taken and held (and not immediately returned), what would you do? There's no way for me to be sure that you would or wouldn't honor the bet. Can you check your logs to see what happened with this specific bet and see why you held the funds but didn't honor the bet? There is no information on your site that indicates there may be some instances where funds are held but the bet isn't booked, so I erred on the side of caution and hedged the bet..

Further, the fact that you give yourself THIRTY SECONDS to accept a bet is egregious. There are so many things that can happen in 30 seconds. It takes you milliseconds to check to see if the odds that you are offering are still valid (I assume you check against Bet365 or some other well-known provider). But, in that 30 seconds, you have the luxury of seeing what happens in the match. If it's something in the bettors favor, the bet gets rejected. If it's something in your favor, you take the bet. I have had several instances where I submitted a live bet, got the 'processing for up to 30 seconds' note, and then saw the odds change while my bet was still processing. If the odds changed in my favor (i.e. I bet +110 and the odds changed to +120 before my bet was confirmed), the bet gets accepted at the original odds. If something happens that would swing the odds the other way (i.e. I bet +110, and something good happens for me in the match and the odds change to -200), then you reject the bet. So you have 30 seconds to essentially freeroll your customers. This is an issue.

I have sent you multiple tickets about a missing bonus. I also have a PM sent to you that's over 3 weeks old that wasn't addressed.

The fact that you don't offer live support - or any FAQ's about live betting - is problematic. Look, if you hold my balance, there is NO WAY of knowing whether your system accepted the bet. I know how to check my pending bets and did so plenty of times. The bet wasn't accepted, obviously, but the fact that your system held my funds made me think that it was POSSIBLE that you did have the bet booked. Because of this, I decided to hedge bet the other side of the match. Lost the hedge, and would have won the original bet (where i did RISK my money, and it was HELD by you for over an hour during an event that was taking place).  If you were a customer like me, and you submitted a bet and the funds were taken and held (and not immediately returned), what would you do? There's no way for me to be sure that you would or wouldn't honor the bet. Can you check your logs to see what happened with this specific bet and see why you held the funds but didn't honor the bet? There is no information on your site that indicates there may be some instances where funds are held but the bet isn't booked, so I erred on the side of caution and hedged the bet..

Further, the fact that you give yourself THIRTY SECONDS to accept a bet is egregious. There are so many things that can happen in 30 seconds. It takes you milliseconds to check to see if the odds that you are offering are still valid (I assume you check against Bet365 or some other well-known provider). But, in that 30 seconds, you have the luxury of seeing what happens in the match. If it's something in the bettors favor, the bet gets rejected. If it's something in your favor, you take the bet. I have had several instances where I submitted a live bet, got the 'processing for up to 30 seconds' note, and then saw the odds change while my bet was still processing. If the odds changed in my favor (i.e. I bet +110 and the odds changed to +120 before my bet was confirmed), the bet gets accepted at the original odds. If something happens that would swing the odds the other way (i.e. I bet +110, and something good happens for me in the match and the odds change to -200), then you reject the bet. So you have 30 seconds to essentially freeroll your customers. This is an issue.

Hello,

Yes, regardless of all the spamming around this thread lately, we're having new records on registration & betting volumes  

Best regards,
BetBTC

I've  taken advantage of this "event" on 5 occasions you jagaloon.

THe reason I'm asking is because I see some signs from this book which aren't good:
1) The OP is rarely active anymore. Used to post almost daily. Now it's every other week.
2) Dropping the daily prize from .0005 BTC ($34 USD) to .0002 BTC ($12 USD)
3) Failure to address glitches with the betting platform despite repeated requests from clients
4) extremely low limits on most leagues/events

This tells me they are on autopilot, on the verge of not profiting anymore.

business hurting? why drop the prize to 0.2? with btc falling, you should be increasing the prize --- if your business is healthy.


note - part of your terms still say 5: "no less than 0.0005 btc will ever be paid for a 7x winning streak"

You guys have obviously not read the thread, which is okay because it's long - but you're lacking the appropriate context. I've been asking these questions for 3 months now. I've submitted 8 tickets through the website. I've submitted 7 PM's. This is dating back to March. NO RESPONSE. I invite you to read the last few pages of the thread, and look at all of the times I asked the OP to chime in or take a look at my PM's. Instead, OP answered some other users' questions, and participated in the '7x win streak promo' thread --- where, by the way, I had posted multiple times trying to get his attention.

Also, I check the OP's profile every day, and there are many days when they get online and just don't contribute to the thread.

YAY, it's still on
Could you please update us on the amount being awarded to us?
Thanks!

Oh I see.

Well, I have a winning streak of my own now.

I have a screen too small to have all of them in the same screencap ^^

25/05/2021 21:39
Parlay Bet Win | Stake BTC 0.0002 @ Odd 1.507 - 2 selections | Jaume Munar @ Jaume Munar vs Mikael Ymer | Carlos Alcaraz Garfia @ Carlos Alcaraz Garfia vs Lukas Lacko - 4440d6dbd3a2249a

25/05/2021 21:19
Parlay Bet Win | Stake BTC 0.0002 @ Odd 1.644 - 2 selections | Sumit Nagal @ Roberto Marcora vs Sumit Nagal | Evan Furness @ Timo Legout vs Evan Furness - 56e785b2932be99a

25/05/2021 20:09
Parlay Bet Win | Stake BTC 0.0002 @ Odd 1.712 - 2 selections | Federico Delbonis @ Federico Delbonis vs Lukas Klein | Aljaz Bedene @ Aljaz Bedene vs Salvatore Caruso - cb0e1616eeb93aea

25/05/2021 18:09
Bet Win | Stake BTC 0.0002 @ Odd 1.507 - Norbert Gombos | Emil Ruusuvuori vs Norbert Gombos - 1168578be1f3300d

25/05/2021 17:29
Bet Win | Stake BTC 0.0002 @ Odd 1.576 - Richard Gasquet | Richard Gasquet vs Daniel Altmaier - 6b64dfd2039d83e7

25/05/2021 15:49
Parlay Bet Win | Stake BTC 0.0002 @ Odd 1.599 - 2 selections | Tomas Martin Etcheverry @ Matthias Bachinger vs Tomas Martin Etcheverry | Tallon Griekspoor @ Daniel Masur vs Tallon Griekspoor - 6e2f4055e05cad37

25/05/2021 15:49
Parlay Bet Win | Stake BTC 0.0002 @ Odd 1.716 - 2 selections | Lorenzo Musetti @ Gianluca Mager vs Lorenzo Musetti | Taro Daniel @ Taro Daniel vs Paolo Lorenzi - 5886effacfb0bcfb

5 bets screencap https://www.loom.com/i/57a879d679e349fd93058809a6d224af
other 2 bets screencap https://www.loom.com/i/b14fab92982e4fdea9c02e061e23c30a


Hope this promo still stands 😬

Hi Alex,

Per my experience, the answer to both of your questions is 'yes'. I had a viable streak (paid out by betbtc) that included both of your conditions above. If I am wrong, I think BetBTC will be on at some point to correct me. But they haven't posted in over a week and have not been online in almost 5 days. I'm not sure why their support is not on here more often.

After reviewing, we will accept your streak as Valid.
In fact the Toronto winning bet was placed above 4.0, and for this reason did not broke your losing streak.

Apologise for the misunderstanding, and congratulations for your winning streak!

Congratulations also to @cryptonesiac, and @Dumblefty24. 🎁

---

Don't forget to keep placing your streaks! We are already on a 6-day jackpot  
Even if we don't reply on the same day, your post will always be checked, and paid in due time.

I am still waiting for this to be addressed. It also looks like there was a valid streak before mine - and another one after mine. Very concerned that BetBTC hasn't been around to give us any sort of answers. Not a good sign.

I see what you mean and to be honest, the rules might be explained in more detail if my theory is right.

A winning streak can't be lower than 1.50, but can be as high as you want.
A losing streak can't be higher than 4.00, but can be a low as you want.

By winning that one bet, you discontinued your losing streak and started your winning streak, which was then broken by the next lost bet.

Hello,

Please note that you inputed an invalid bitcoin address and that is the reason why they weren't paid instantly. (check pm)
We have correct it on both withdraals, and both your withdrawals were processed. (the first few minutes after requested, and the other just now - both manually)

Best regards,
BetBTC