Your account will be unblocked and fully functional when you'll provide requested documents. This was perfectly clear to you since you received an email about Privacy Policy and Terms of Service Update on April 4th 2020 (3 and a half years ago!) when we implemented KYC.

NOT true. KYC was implemented on April 2020, your last deposits (at least 30 of them) were later in 2021, even more than a year after the announcement. I can share transactions if in doubt. Also you successfully made a withdrawal in 2021, when we already had KYC.


Also not true, we've asked you what packages are you even talking about.
Proof: https://i.imgur.com/Qek2kXD.jpg

When you'll be ready send us documents and your account will be unblocked.

Agree, we always encourage users to withdraw coins to their personal wallets.

Sorry, but requesting KYC info is nothing unethical, it's the most common thing in the crypto world for the past few years. If company wants to fulfil regulations, we must collect informations from our players. We don't want to, believe me, but we have to.

OP was being too ignorant to look into what basically concerns him or her. I believe definitely there must have been a notification message sent to clients  of that casino of their new Terms of Service so as to enable them update their agreement policy with them. This is the normal thing casinos and exchanges do so as to be on the safe side by alerting their clients to update but if the reverse is the case then OP should have known that it is not safe to have left such amount of asset on his account with the casino. It is generally known here that  asset(s) not under your custody is not your own and as such should have be withdrawn with immediate effect. Well, since you have a large followership  or invited referrals under registered with them, I think they would definitely look into it as loyal fan and give you a soft landing.