We make automated cashouts in most cases and in others that require verification this is done at least every 24 hours.

There are zero messages from you here and could not find anything in customer support messages either.
Let us know how we can help you.

Autobet requires at least 1 minimum deposit - same as always.
It's not a "shill" that we reserve auto-bet for real depositors.  Why would we give free BTC and then allow people to autobet this it?

You can always contact us through "Leave a Message" if customer service is not online.

I think you've already seen that we are trustworthy given the large cashout of yours that we processed quickly.

What have we done to be untrustworthy?  We pay everyone out, out games are provably fair, we don't have fake numbers like many of the sites. and we've now been operating longer than most.

Again, we cannot control what fans, affiliates, and others post (which is the same for anyone with a thread on BitcoinTalk).

We rarely even post ourselves these days - majority of posts are by users of the site many of whom answer one another's questions etc.

Thanks Stunna for bringing this to our attention.  It's wonderful to hear from you as we have incredible respect for PrimeDice.
Sorry we are hearing from you under negative circumstances.

As is the case the with PrimeDice, we cannot control affiliates who decide to use Facebook or other techniques to try and get referrals.
The only thing we can do is post reminders on our site and in this forum for people to be more honorable in how they post their links.

We have people from PrimeDice every day spamming our site with links but I don't write you or on your forum about it.
I understand that this is outside of your control and surely annoying to you as well.

In the case of Twitter, I will talk to my team to see if anyone was actively following/unfollowing PrimeDice users.
If anything I would think following would be more general (bitcoin/crypto) which could of course overlap with PD users but that doesn't imply they were directly targeted.

Personally we are not even interested in FB marketing anyway given their strict policies on Gambling and in general acquiring users by one on one tactics is not of interest either.  It's too manual and inefficient.

Again, am sorry for whatever impressions you have of us, but these actions were not by members of our team.
That said, I will be posting a message on our website and also remind my team of internal fair/honest marketing policies.

You asked for your previous cashout to be cancelled (which we honored).
Any behavior like this (canceling cashout or request to change cashout address) causes additional review as is the policy of many online casinos.

Your cashout will be processed once this additional review of your account is complete.

We are always honest and fair.  Making threats and being a jerk to our customer service staff will not accelerate things.

Glad you're having a positive experience
 

Usually within a few hours - we manually review cashouts above a certain limit.  Cashouts <=0.2 BTC are automatic and that limit we expect to continue rising over time especially once we finish implementing user trust system (i.e. higher levels based on length of time and activity on the site)

We manually approve everything above 0.2 BTC and I just approved all of the remaining cashouts.
Was stuck in the airport  (flight delayed 8 hours last night) and no wi-fi so sorry for any delays.

1) Yes we have cold storage in excess of our casino's total bankroll  
2) Our collection of hot wallets has always been able to cover all cashouts - just needed a manual push and again sorry for the delay
3) Independent of our cold storage, we are a very well funded company and in this for the long run

In general, when you have a concern:

1) Please contact us via "Chat with Us" or "Leave a Message" on win88.me main site
2) 2nd best option is to leave public note on public win88.me chat

We do not monitor BitcoinTalk 24-7 and are much faster to respond via our main support lines mentioned above.

Your cashout of 0.51 was already processed and should be on its way already.

Your large volume of auto-betting and also large win required an extensive manual review and you should be all set now.

Autobet is now live!

A few people have indeed seen really high returns as should happen with millions of bets placed.  The best case is still @solidpro who successfully cashed out 1 BTC playing only from the faucet.

@dooglus - thank you for the detailed info.  I was able to locate your conversation with customer support and have send you 2 PM's with full answers to your questions from the chat log.  Please reply to my PM if you have any additional questions.

1) After long review of the account, we have released the entire 0.46 that was being held and under review.
Although rules were broken, the amounts appear to have been won fairly on that account.

2) Although we released the funds, going forward we have a 0 tolerance policy for multiple account creation, especially now that other games like RPSLS multiplayer are online. 

3) Please everyone thoroughly read and re-read the terms+conditions you agreed to when joining the sign.
Policies are there to protect everyone including players, not just the site.

We have not "taken any earnings" - the account is simply under review.

I cannot comment on other sites or their policies, but we are in this for the long term and that means making careful decisions and also keeping to principles and integrity.  Fair play and enforcement of policies helps everyone - other players, investors, ....

And in terms of rule breaking, multiple accounts is highly correlated with other scrupulous behavior hence the need to careful review all play.

Actually, the TOS does cover this: "Credits won in violation of our Terms & Conditions will be forfeited"

In any event, we are in discussing an amicable solution with Infinity/Candystripes/BatmanBad/Win88Scam despite the fact he did on more than 1 occasion break the rules.  Rules are there for a reason especially in regards to multiple accounts.

Admin was traveling most of the last 36 hours so apologize for delayed replies here.
We are currently in discussions via private chat to find an amicable solution and I believe we are there.

Please send me a PM with your win88 username so I can review your chats with our customer service.

Our customer service can answer most questions but not all of them.  They have been trained to create tickets which will come to my attention or someone else at a more senior level when things are beyond the scope of their knowledge or lookup capabilities.  Customer service has told to promote certain new features of the site (like our affiliate program) but I am surprised to hear they were encouraging spamming since that certainly did not come from their training.  Again, please let me know more details so that I can look into this further and speak to the specific agent about your experience.

I am sorry this was your experience.  We can only help our staff improve when we know there is an issue.
I personally review many of the private chats but am unable to do so for 100%.

Again, we are in this for the long run and please give us the opportunity to improve your perception of Win88.
We are constantly on a mission to improve every aspect of our operations including but not limited to customer service and our software platform.