Juan,

I still haven't heard back from you about the power supply issue with one of my miners.

Please message me,

Thank you.

Actually I think he did well. That's quite a large lump some purchase, so I'm sure it was in everyones best interest. I have to say minus his lack of communication the GB went pretty smooth.

Hopefully we hear from him today. I saw someone mentioned that he usually replies on Thursday, and if he would let everyone know that's the day that works for him to answer everyones questions I bet most everyone would understand. It's the dead silence that creates doubt, and fear.

Wow. I think he's a little behind the 8 ball right now. I'm sure he's smart enough to make things right. I myself have run into a little issue with the power supply on one of my units. It seems she shuts down with all 10 blades in place after running for about a minute. I remove one card, and she's been running fine for 2 days.

I verified the blade wasn't the issue by trying it in different locations on the motherboard. Juan if your reading this please get back to me.

Juan sold 150 units or more to this forum. That breaks down to $247500 in sales. I believe he truly has more to lose by ignoring anyone who's been waiting on a refund or encountered issues with their purchase. Let's look at this the way it is. He dropshipped over a hundred units to complete everyones order. I'm sure he's been messaged nonstop about issues with shipping damages, hardware failures, and other unseen issues.

It's understandable that the people waiting for their money to be refunded are impatient. I myself would be upset as well for having to wait as long as some have, but I'm sure he will make good on the refunds. He came on a public forum, listed his picture, his website has all his bank information listed, and he's answered everyone to date. Maybe not when everyone wished he would, but you have to admit putting together a GB of this magnitude is impressive especially at the prices he sold them for.

The law doesn't need to be involved. I'm betting he'll get back to you when he's able to.

Let's think for a minute the units shipped from China which means Juan never touched the systems. The Chinese have to comply with the postal laws just as we do in the United States. You do understand that what you requested is illegal, and most likely the reason the Chinese didn't comply.

The systems you purchased at a price that's unheard of online. If you had to pay more for custom fees that's the price of living where you do. Juan took the order, and had it drop shipped as he said he would. Explaining you would leave him negative feedback cause your unhappy with the import fees you had pay from the Chinese doesn't make sense .

If you live outside the US, and have these units shipped to you be prepared for the taxes associated with them. Either way the price in the GB is a still the best deal for these you will find.

I live in the US, and had to pay UPS $45 to deliver 7 of them, and 4 more will be delivered today. I'd gladly pay it again especially when their not damaged  

I received 7 of my 11 units, and all power up perfectly. I will begin hashing when all the units arrive. I have to say the way each unit was packaged was quite literally PERFECT, and actually far better then most units are shipped in the states. They used HEAVY foam ends wrapped around the chassis, and double walled boxes. Then they wrapped double walled bubble wrap around the units after they had the foam ends installed which make the units float in the box to absorb impact.

I will post pictures, and have to say according to UPS shipping guidelines Bitmain followed their packaging specs perfectly.

Juan once again great job sir. I will be purchasing from you on a regular basis. Bitmain has defined themselves as a company that's taking mining to a new level.

WOW! The payment was made on the 28th, and scheduled delivery is today!! Juan great job! I look forward to hashing this evening.

I honestly think the shipping issues are directly linked to UPS. The cards can only be packed as to allow minimal movement from sudden blunt impact. If they use any packing materials to make them rigid in their motherboard they would most likely be to rigid, and destroyed after the first drop they incurred. I order from China on a very regular basis, and all things being considered they pack most items better than companies in the US.

 Please take into consideration these units are being dropped, kicked, pushed, thrown ect.. far to frequently. UPS is infamous for its disregard for parcels, speaking myself as a buisness owner. I can tell you they have a horrible track record with package handeling. Google their insurance amount claims, and it speaks volumes about their overall performance. They worry far to much about the package getting to its location in a certain time frame. If the customer receives the package, and it's undamaged consider it a sign of luck. I deal in CNC equipment, and ship stepper motors that are solid steel encased, and as I type this I just did a return cause they managed to break a motor mount (out of 1/4 steel!!)  

I honestly feel Juan will back you up to get your miner running. He has far more to lose if he doesn't considering the amount of people who purchased from the GB. Personally I feel it's the true measure of a companies integrity the way they handle an issue when it arises. If he takes care of the issue immediately as he most likely will, then that reflects he's the man to save to your favorites for a purchase later.

This for the most part has been a real smooth process. If they could iron out the shipping courier parcel damages issue it would be perfect. Once my order is received I will leave Juan his well deserved trust feedback.

Juan once again Excellent job orchestrating this!!

I'm located in the US. Florida actually. I've never seen this message on an item I tracked before.

This is something I've never encountered before. Can someone explain this to me? I tracked my package, and its already in Anchorage Alaska, and the message below was listed with the packages location

A valid tax ID or deferment number is missing and is required for clearance. We are working to obtain this information. / Your package is at the clearing agency awaiting further release.

I appreciate any help understanding what this means.

Juan, your doing a great job. Thank you again!

If he received your payment last Friday then he actually couldn't have them shipped till Monday. Lets recap where the units are coming from. They are being delivered from China direct from Bitmain. I don't think its really fair to hold him accountable for them waiting one extra day to ship your units. Monday was Memorial Day.

This guy sold these units at well below market value. Honestly to get them delivered safely at the price he sold them to us at is really doing us all a favor. See if anyone else is even close to the price we paid at the GB.

Juan, When you get a chance please forward me over the tracking for order #1078. Having him support over 150 dropshipped orders is tough enough. If you received your tracking number, you know he's been honest. Cut him a little slack.

That's kind of what I thought. I appreciate your excellent continued support.

Thanks,
Juan!!

Juan,

My order number is #1078 for tracking.

Same here. I bought 11 units and I'm hoping to hear from him shortly. I'm sure he's busy from the orders he took, but this is a rather large investment.