Hi, is there any way to prevent gambling addicted players to create new accounts on your website? Can't you block by IP or whatever? Why is there no immediate self exclusion option?
I sent an email to
block@1x-bit.com and
security@1x-bit.com requesting to close my account. I had a pending deposit and it was said they couldn't close my account because of that. They didn't ban me from betting... nothing!
I deposited more to be able to withdraw on 16 April and I request again to close my account - it was ignored.
Now my account was finally closed (yesterday) but I lost much money from 16 April to yesterday.
Is this right? Are you proud of this "player protection"?
I'm attaching exchanged emails to security, support and block.
https://i.imgur.com/ie6SF49.jpgI'm not part of this casino but I think you are in a wrong position to blame this casino for your losses because they can't ban you from making bets. They have stated that you have pending withdrawal that time you requested it and the second time you ask to close your account is I think the casino's negligence. We gamblers should be responsible for every move we make on casinos and losing money because circumstances like this are not justifiable to blame.
To get it straight, he asked xbit to close his account while he had pending deposit? Then he deposited more to able to withdraw his money? Does that sound make sense for you? Why should be asked xbit to close his account while he had pending deposit? Why not tell them to close while he already withdrew his money?
Hello, gambling addiction health issues work like this unfortunatly. Otherwise I could control myself and simply do not login into my account.
//Then he deposited more to able to withdraw his money?
Yes. I couldn't withdraw my pending deposit and they told multiple times I needed to deposit more to be able to withdraw it.
//Does that sound make sense for you?
No
//Why should be asked xbit to close his account while he had pending deposit?
As you have gambling addiction sometimes you have "lucid periods" - I toke that moment to reflect and to request the account closure. It was denied. It was also denied/ignored after the deposit was made.
//Why not tell them to close while he already withdrew his money?
I did that on 16th April but unfortunatly to me my account was closed only 2 days ago.
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