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Hello everyone,
It is with sadness that I would like to complain about BK8 company. A few days ago, without giving any reason, they closed my account and appropriated all my winnings totaling about 7000 euros, paying out only the deposit (3000 euros).
I had been playing for more than half a year, betting only on tennis (mainly big ATP and WTA events) and leauge of legends (big tournaments like LPL, LCK). After initial failures and losing all funds, I made deposits several times and everything was fine until the great streak of the last month after which I ordered a withdrawal of 1000 euros. A day later, all my bets were canceled and the company only allowed my deposits to be withdrawn.
I can't think of any explanation for the situation, I didn't play any niche leagues, I never played the wrong/error odds, I didn't take any bonus. Simply out of nowhere the bookmaker decided to confiscate my winnings, while not even trying to explain anything to me. Livechat refused to give any details hiding behind the terms and conditions.
As I can see from the above posts about sponsorship, the company is growing brilliantly, all the more surprising and sad that they decide to behave so dishonestly like some small scam company.
It is with sadness that I would like to complain about BK8 company. A few days ago, without giving any reason, they closed my account and appropriated all my winnings totaling about 7000 euros, paying out only the deposit (3000 euros).
I had been playing for more than half a year, betting only on tennis (mainly big ATP and WTA events) and leauge of legends (big tournaments like LPL, LCK). After initial failures and losing all funds, I made deposits several times and everything was fine until the great streak of the last month after which I ordered a withdrawal of 1000 euros. A day later, all my bets were canceled and the company only allowed my deposits to be withdrawn.
I can't think of any explanation for the situation, I didn't play any niche leagues, I never played the wrong/error odds, I didn't take any bonus. Simply out of nowhere the bookmaker decided to confiscate my winnings, while not even trying to explain anything to me. Livechat refused to give any details hiding behind the terms and conditions.
As I can see from the above posts about sponsorship, the company is growing brilliantly, all the more surprising and sad that they decide to behave so dishonestly like some small scam company.
There is some explanation to this, I suggest everyone reads the T&C as it is a thing that you must do, and it is true that the casino doesn't have any obligation to explain what was actually happened. There has been a lot of bigger wins than the amount mentioned here and all is good.
But almost certainly you have not carefully read the conditions of the game in the casino. Since BK8 is indeed a large and reputable casino, it will not behave in a way that will unreasonably deny players winnings. You just need to deal with the casino support in more detail. I think that the support will explain in more detail the reason why you are not paid the winnings.
Well, here in this topic no one can help you because they have no information about your bets and your winnings.
My account was closed, support does not explain why. I was hoping to get an answer on this forum, but the official is ignoring.
