I'm wondering why a 10% refund, not the full sum?
According to your ToS or rules, whatever you say, you are confiscating money because you want to prevent funds from being stolen and you are trying to get the fund back to the rightful owner as you said above. Now, since you have refunded 10% (no confirmation yet though), how will you send the full money back to the original if this fund is stolen?
Read carefully, at the moment the user has received the full amount.
We are not engaged in investigating theft or finding the rightful owner, this is what the crypto exchange is doing. If they approve the transaction and credit the account, we complete the order. If not, we request additional information through them.
We do not make a scam. We just exchange currencies, but sometimes users with high-risk money come along and make problems like this. For some reason, you all took his side. I absolutely don't understand why. Who can explain to me?
Can you please check the bold part and say what was the reasoning of confiscating fund in this case?
Funds were frozen because their risk was Stolen 100%
Solved and stolen by you or what?
The user has already received all his money
how will you behave in the next similar cases? Returning 100% depends on your frozen funds or if a negative story is started about your business (like this one)?
why are there even cases where you kept 10% of such funds, although, in the end, it turned out that it had no negative impact on your accounts?
We will think about it.
Welcome to Bitcointalk and nice to see you finally joining this conversation.
Can you please tell us what third party exchanges are you using, and do you use one or more accounts with them?
We use WhiteBIT and Binance
So what happens when he send you his kyc identification, and you have totally different kyc detail for your account in third party exchange?
It doesn't make any sense that sending any documents would unfreeze your account and coins, if names from documents don't match.
We only resend kyc identification to crypto exchange support, we don't make a decisions.
It's not like I trust him or anyone else blindly, but something obviously changed quickly and you suddenly changed your decision.
Since the user refused to provide any information, I talked to the support of the exchange and they agreed to receive at least a textual justification for the funds. The user provided this and the funds were unfrozen.
After all, how can I know that you really openchange team member and not some troll who is just wasting time?
Check my username
https://openchange.cash/bitcointalk.txtYou can use other exchanges that don't have such strict rules, maybe use decentralize exchanges, or ask customers to first give you address to check if it is high risk or not.
After that you can decide if you want to accept his coins or not.
Very few exchanges provide multiple addresses for deposits. We will think about it. Thank you.
Victim? It's funny. High-risk funds are sent to me, but you call the sender a victim. I can not believe this.
Would you be able to explain why you decided to return the stolen 10% to the victim?
I want to stop this discussion. Perhaps we will revise our rules regarding AML and additional fees.
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