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1  Economy / Scam Accusations / Re: Winz.io confiscated winnings after a sudden change in terms and conditions on: November 24, 2023, 05:42:41 PM
Hello again.
I wanted to inform you that, as announced by winz.io on CG, all amounts due have been refunded.

I would like to thank the forum members for expressing their opinion in this post, because the casino representative was certainly also following this thread and both the topic on CG and here on bitcointalk made the casino reflect.
I think that without you we would not have been able to resolve this matter positively.

Thanks again  Wink
Regards!
2  Economy / Scam Accusations / Re: Winz.io confiscated winnings after a sudden change in terms and conditions on: November 23, 2023, 07:37:54 AM
looks like at the moment we'll just have to see what the outcome will be on casino.guru. btw, I vaguely remember that this is not the first time I've seen a casino change its ToS and a gambler gets negatively affected by it sadly I don't remember seeing the gambler being able to get their winnings out of the gambling site.

anyway, I saw that you mentioned that they sent you promotional emails days before your account got locked, would you mind sharing screenshots of those too and putting those on the original post? also, I think you should ask casino.guru if winz.io can provide evidence if they actually made an effort to send emails to their gamblers about the changes that will happen on the gambling site's ToS, you can also try and specify if they sent you email about the changes that will happen.

Thanks for the tips. I added proof of still sending promotional emails to the main post.
3  Economy / Scam Accusations / Re: Winz.io confiscated winnings after a sudden change in terms and conditions on: November 22, 2023, 06:38:45 PM
you seem to be a threat to them you only deposited less than $100 worth of ETH and you have made it to $500, that is 5x you could be draining all their funds in no time if they still allow you to play.  i'd like to copy bet.

it is unfair though that they take your winnings since you won all those before the change of terms and conditions. they have decided though, nothing else can be done but maybe the AG can do something for you.

Hehehe, nice joke  Grin
Of course, I also deposited small amounts of DOGE and XRP, but I actually won some money just before the account was blocked.

I know my case is for a small amount, but players who had $10,000 in winnings could have been treated just as well.
This post is mainly to warn players here  Wink
4  Economy / Scam Accusations / Re: Winz.io confiscated winnings after a sudden change in terms and conditions on: November 22, 2023, 06:28:40 PM
@rafanaldo7, You should include the screenshot of your conversation with their email support in the main post. You may also include the deposit email notifications as "proof of payment". Winz.io sends email notifications on each deposit. Anyway, I just checked your complaint on Casino Guru. Winz.io representative has replied there yesterday. Judging from their statement, you aren't going to receive the winnings from them, no matter what step you take now. They have already refunded your deposits. Winz.io representative has mentioned this clause of their terms:

2. CHANGES TO TERMS AND CONDITIONS
The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

Have you received any email from them in the recent months about the change of their terms? Winz.io team is partially responsible for this inconvenience if they haven't notified you about this before confiscating your profits.

There's also a possibility that the emails landed in the spam folders, and if they do not have an internal notification about any changes on their platform then OP could possibly miss it, this is a big trap for gamblers when they are changing their TOS and they do not have an internal inbox for notifications I don't have account on Winz.io so I'd like to ask OP or anyone with an account on Winz.io does the platform have an internal inbox.

Casinos should as much as possible employ a popup message or anything that players will not miss any messages, so they can communicate important updates about their platform, anyway the Casino Guru is examining the case, and I hope CG will favor OP if Winz.io does not employ the right tools to communicate with their players on important updates.

I can no longer log in to winz.io, but I don't remember there being any internal mailbox there. All e-mails from them came to my main inbox.
As you say, it's a trap for players. Winz.io is quite a young casino and of course they made a mistake that they cannot now admit with honor.
I think that if they have honest intentions (and they don't for now), they will solve these issues in the future by informing the players, but why should I be the wronged now?

As I described above, Duelbits has applied this information every time I log in to my account.
I have been playing for over 10 years and whenever the bookmaker blocked my country, they notified me very carefully, there were often periods to withdraw funds, etc.
There was no communication here and the situation ended with the account being blocked.
5  Economy / Scam Accusations / Re: Winz.io confiscated winnings after a sudden change in terms and conditions on: November 22, 2023, 06:18:30 PM
@rafanaldo7, You should include the screenshot of your conversation with their email support in the main post. You may also include the deposit email notifications as "proof of payment". Winz.io sends email notifications on each deposit. Anyway, I just checked your complaint on Casino Guru. Winz.io representative has replied there yesterday. Judging from their statement, you aren't going to receive the winnings from them, no matter what step you take now. They have already refunded your deposits. Winz.io representative has mentioned this clause of their terms:

2. CHANGES TO TERMS AND CONDITIONS
The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

Have you received any email from them in the recent months about the change of their terms? Winz.io team is partially responsible for this inconvenience if they haven't notified you about this before confiscating your profits.

Hi.
I have added screenshots, both from one of the deposits (I can add more) and the last few email.

I did not receive any e-mail with a change in conditions. I only received e-mails with promotions and incentives for further payments Wink I described it in the post above and of course I can provide screenshots of these e-mails along with the dates.

Of course, you are right that the casino has a provision in the regulations, but does this mean that it can change the regulations at will and confiscate winnings in the name of the regulations?
Following this, today they can add another country to the banned countries and next week take away all the players  winnings for that week. Then add another country, and another, and another, and business will continue...

I just wanted to mention that the casino's behavior was unfair and I hope that casinoguru will approach the matter in this way and if this dispute is not resolved, it will lower their rating, and here I am adding this post to warn players about the fact that today or tomorrow their country may be found restriction list and they will lose their winnings.
6  Economy / Scam Accusations / Re: Winz.io confiscated winnings after a sudden change in terms and conditions on: November 22, 2023, 05:54:15 PM
They seem to be active here so have you DM'd them to inform about this OP ?

if you can not DM let me know i will notify them for you

I have read your thread on casino guru, did they mention exactly when your country was banned?
They probably have the right to confiscate winnings after that date, but i do think any winnings before the ban should be paid out in full.

Not notifying you immediately or not even providing a grace period is not the way they should have gone.
are u aware of any other players from poland with the same issue?

Hi.
I didn't inform OP's winz.io account here. If you want you can inform them. I mainly focused on casinoguru, I see that their support has already responded in there, so they are definitely notified about this matter.

I fully understand and accept that the bookmaker can change the regulations, but the player should be notified about it.

The situation becomes even more interesting that 2 days before my account was blocked, they sent me promotional e-mails to the e-mail address registered in Poland (@.pl) and it was on October 6, only when I had a very good day and made a few wins (8 October) and when I tried to log in the next day (October 9), it turned out that my account was blocked.

Recently, Duelbits has introduced restrictions and every time I log in to their website I receive a message that:
"Your region is blocked from accessing Duelbits. Some functionalities may have been limited. If you are using a VPN, please try disabling it.
Do you have any questions regarding this restriction? Contact our support."

And this is how a bookmaker who approaches the matter honestly should behave.
7  Economy / Scam Accusations / Winz.io confiscated winnings after a sudden change in T&C. - solved on: November 22, 2023, 08:33:58 AM
What happened::  Winz.io confiscated my winnings, with no warning that they were no longer accepting players from Poland (my country). Of course, when I created the account, there were no restrictions imposed on my country. Everything is described in the post with a link to Casinoguru

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=2721272

Reference Link:  https://casino.guru/winz-io-casino-player-s-winnings-confiscated-after
Amount Scammed:  200/300$ in ETH, DOGE, XRP
Payment Method: crypto
Proof of Payment: -
PM/Chat Logs:




Proof of sending promotional emails (last mail - 6 october) and sudden blocking of the account (ticket - 9 october):


Additional Notes:  I would like to mention that if you look at the last 4 disputes on Casinoguru, they are all about the same thing. Sudden confiscation of players' funds after country restrictions were introduced (2x from Poland, 2x from Germany). I think this has become a mass practice and many players from these countries have had their money stolen
8  Economy / Gambling / Re: 🔴Your Guide to Registering at ⚡ Vave.com ⚡ Crypto Casino 🔴 100 Free Spins*🔴 on: August 05, 2023, 03:09:38 PM
Yes, my account is fairly new, however if needed I can provide all the evidence of what I have described in the form of emails with dates.

I am not counting on any profits, nor do I even know that I will not get this money back from Vave, I just want to warn the community, because I have never encountered such a blatant abuse of funds security.

Now, unfortunately, I have to make a roll to order a withdrawal, so I'll play there for a while and if I withdraw funds, I'll let you know if they were paid quickly or if they only withdraw funds quickly to unauthorized persons...

The player has been contacted by our customer service.


And I haven't gotten any response to this day.

So, I wanted to share my story with Vave stealing money:

Screen1 and screen2: On May 3, I set up an account on Vave. After only 2 days I have the first attack on the account of the bookmaker with whom I have an account for 4 years. Unfortunately, on Vave I used the same password as on the bookmaker where my account was attacked. (Coincidence that attack 2 days after setting up a Vave account?) Fortunately, security procedures ensured that the funds were not stolen.

Screen1: https://ibb.co/92HZxV3
Screen2: https://ibb.co/grkPyQ0


Screen3: Here, after a month of attack on Wave, where I lost funds, you can see that someone logged in from Russia, because the language was changed to Russian (Vave is a Russian bookmaker), you can see a lot of withdrawal attempts and the balance was broken.
Later, despite changing the password, another attack, but here are the funds lost in the casino I described earlier. Everything reported in the chat, but the staff did not notice anything suspicious hehehehe logins from another country are not suspicious for them.

Screen3: https://ibb.co/9W4N1VK
Screen4: https://ibb.co/n34P0MF

Screen4: Here is the opinion of a player from CasnoGuru, who also encountered a withdrawal of funds from his account to a different address and also suspects that this address is controlled by Vave. So as you can see I wasn't the only one and it can happen to any of you.


Once again, I warn against depositing large amounts of money there, and even against creating an account, because as you can see, your data may leak and you may become a victim of attacks on your other betting accounts.

I hope I have clarified previous doubts that my Bitcontalk account is short and I may not be telling the truth.
9  Economy / Gambling / Re: 🔴Your Guide to Registering at ⚡ Vave.com ⚡ Crypto Casino 🔴 100 Free Spins*🔴 on: June 13, 2023, 07:23:35 PM

wow that's a long time waiting and mainly because you've been waiting all this time and they didn't tell you why they made you wait 3 days to be able to process your withdrawal, looking at this kind of shady behavior made me take some time to research about the casino ( something I always advise you to do before putting money in a casino [...] these are very serious things and need to be very well clarified, again: withdraw your money from the casino or play counting that you can keep money held in the casino

Hello,
Yes, we do see reviews, complaints and completely understand your frustration and scepticism in regards to this review site. Regarding complaints we would kindly advise you to not focus on them as almost all of them were closed with no replies from the players and most of them have only one message that means the situation was resolved. And/or those may have been created intentionally to frighten some players away (We are used to seeing this behavior against other casinos as well)
N.B. there is still one complaint which was not resolved, and it will be addressed from our side.
Please feel free to contact us if you need any assistance, we are in live chat via Discord and Telegram.
Thank you. Have a nice day Wink

casino.guro is one of the few sites that have more honest reviews so when casino.guro puts a notice saying that your casino some clauses of your TOS are considered unfair by them then it means that casino.guro analyzed your TOS very well and from the experience they have in dealing with many casinos they must have realized the great danger of people using your casino so what are you doing to reverse this situation? because from what I see this notice that was placed on casino.guro was not placed a few days ago, and something that has been there for a long time

and your case is doing nothing to change that, I suppose it is something unimportant for your casino in your opinion, but I hope people read this warning and do not put money in your casino because they could risk losing everything, and the worst part and they lose everything because they couldn't withdraw because your casino will say that they broke the TOS, I hope that you can resolve people's complaints and also the allegations of the user who posted above my post, the accusations that @rafanaldo7 are serious, although it is just a recently created account and with 1 post what he said is something serious that hardly anyone can ignore and dare to test by creating an account in your casino to see if he speaks the truth

Yes, my account is fairly new, however if needed I can provide all the evidence of what I have described in the form of emails with dates.

I am not counting on any profits, nor do I even know that I will not get this money back from Vave, I just want to warn the community, because I have never encountered such a blatant abuse of funds security.

Now, unfortunately, I have to make a roll to order a withdrawal, so I'll play there for a while and if I withdraw funds, I'll let you know if they were paid quickly or if they only withdraw funds quickly to unauthorized persons...
10  Economy / Gambling / Re: 🔴Your Guide to Registering at ⚡ Vave.com ⚡ Crypto Casino 🔴 100 Free Spins*🔴 on: June 12, 2023, 10:05:08 AM
Hello.
I wanted to share what happened to me after creating an account on the Vave website.

The day after I set up an account on Vave, I received an attack on another account of the bookmaker (I will not mention the name for security reasons). There, however, I did not lose funds, fortunately, because the bookmaker has good security against unauthorized withdrawals.
I did not connect the fact that it could be by creating an account on Vave

A few days later, someone withdrew 80 USDT and 200 XRP from Vave within minutes.

Vave launched an investigation, but of course nothing showed, Vave does not feel responsible that someone in a different country (than the country where the account was set up) can log in to the account and withdraw your funds in 5 minutes. No email security or even withholding a payout for a few hours.

Of course I changed my passwords everywhere. Also on Wave.
However, today someone reused my casino funds and lost everything.
Of course I know they won't do anything about it again, so I'm waiting for my bets to settle and I'm gone from Vave. Now I have to change passwords again at all bookmakers.

I've been betting for several years, never had any problems with security, until the day I set up an account on Vave. I have no doubt that someone from their team is passing your data on, or stealing funds themselves. This is how you end up setting up accounts on dubious quality Russian bookmakers...


I will warn everyone against keeping large amounts of money there, and I recommend changing your passwords if you have the same password somewhere as on Vave. Also remember that Vave does not have any security protocol before even immediate withdrawal...
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