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Ask Gamblers doesn't want to get involved, and Casino Guru has rejected your complaint stating there is some evidence that shows a connection to other Stake accounts. At the same time, they have no reasons to believe the submitted KYC data is fake. You have already spoken with their licensing authority and gotten no response from them either. Have you tried reaching out to the Crypto Gambling Foundation to see their opinion? You can find a link to their website at the bottom of Stake.com or simple go to https://cryptogambling.org/contact/ and check it out. I tried that months ago... The email address listed in the contact does not exist https://ibb.co/dQVbW2wThe last article on the site is dated march 2020 and that's also the date of their last tweet. I know nothing of them but it seems that this "foundation" died a long time ago. To be precise, CasinoGuru said that We agree that there is no evidence to support the casino's claims regarding the authenticity of your documents.
However, there is some evidence to show that your account may be linked to multiple others.
They said that the evidence provided by Stake showed that my account may be linked to others... So, all in all, Stake's evidence was 1) false in regard to the authenticity of my KYC and 2) not definitive in regard to the multi-accounting accusations. |
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Sadly, I've got nothing to report.
Since I had no response to my previous round of emails, a few days ago I sent another email to both Stake and the license provider. That's the only update.
@Bitemetwice @ Stake
I can't pm you. Also, I think it best to write here. What info are you referring to?
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Is 0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2b the same address that you used in the past as well? The one that could be the reason why you are suspected of using multiple accounts? Can you see the old one you used in your transaction history on Orbit or Asian Connect? Asian Connect support is no help. I tried to check with them if the address you provided is the one they give their clients and the agent doesn't know how to check it. I can understand they don't want to confirm things like that to the general public. I asked to speak with someone who knows more about crypto and they suggested contacting support@asianconnect88.com. If needed they will connect you to a supervisor. I suggest you get proof whether or not Asian Connect uses the same ETH/USDT addresses and gives it to multiple players. You should then get a record of the addresses you used in connection with Stake, and we take all that information and send it to Steve. If that really is the sole reason why your Stake account got locked, he might be able to connect the dots. Personal advice: Stop using shitty services like Orbit and fund your accounts properly and from your private wallet. So, your deposits to Orbit went through Asian Connect? And then you sent money from Orbit to Stake several times. Since Orbit doesn't have their own addresses, they rely on Asian Connect to fund player accounts and update balances. What a clusterfuck. It is theoretically possible that Stake believes that you are using multiple accounts if they notice the same ETH/USDT addresses depositing to different Stake accounts. That can be you who owns all those Stake accounts or it can be multiple people who also deposited from Orbit to Stake just like you. Who is Steve? I was not able to find any official documentation clearly stating that addresses are re-used and since you (rightfully) pointed out that screenshots and email can be faked I have no way of proving this. Not directly, at least. But I think a little "chainanalysis" should clarify that I am telling the truth. And I want to emphasize that I sent all the following material to Stake more than a month ago. If you re-read my opening message, it is all written there. They didn't bother to reply. Instead, they preferred to falsely (as confirmed by CasinoGuru) accuse me of providing fake KYC. (I am a total cryptonoob so I could make some mistakes in the following. Don't be mean) I already got a record of the addresses I used. I asked Orbit for my transaction history and I downloaded the same from Stake. At the very start of this odyssey I already sent Stake both histories highlighting the almost perfect correspondence between what was going in/out in my accounts on the two platforms. (I say "almost" because the transactions are not just from/to Orbit/Stake but there are a few of them going to my Binance or Metamask). Orbit/Asian doesn't use just one address. Obviously, I don't know how many they use but I was given at least 8 different ones. 0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2b is one of them. These are the addresses I was given on Orbit. In this table I also reported the number of transactions of the address and the current USDT balance. If I was controlling all these addresses I would have done roughly 19000 transactions with them and I would have a current balance of roughly 240k USDT. Let's even entertain the ludicrous idea that behind all these addresses there is just me. In this scenario, would I be spending my time arguing in here (and on casinoguru, and writing on trustpilot, and writing to the license provider, and writing to Stake) for hours and hours to recover a measly 1k? Would I be using an account limited by Stake at 40$ profit? It seems to me that we can all agree that this scenario doesn't work out. Ergo, these addresses are used by multiple people. Address Transactions USDT balance USDT 0x44a04c834eA0F3ABc5677C4e15446714EdB5bF41 1600 8k https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x44a04c834ea0f3abc5677c4e15446714edb5bf410x6A9295f45f5eb22D79f6a4ad514Dd1b9De89Cc2B 1200 55k https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x6A9295f45f5eb22D79f6a4ad514Dd1b9De89Cc2B0x90e6a1b592A1291A161a6b5CC7e13f6a26cA312B 1600 19k https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x90e6a1b592A1291A161a6b5CC7e13f6a26cA312B0xb16AC9EE4b540889EE7a5B7FfcB1B4D4A79B32b7 1200 29k https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xb16AC9EE4b540889EE7a5B7FfcB1B4D4A79B32b70xBDc35C5b1042738EB01b57f8cc8f18d190A23a9C 1700 22k https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xBDc35C5b1042738EB01b57f8cc8f18d190A23a9C0xC8Cc24f046e191334149d274d52EF1dC6f199f49 1500 83k https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xC8Cc24f046e191334149d274d52EF1dC6f199f490xdF5972a355A7275a7Edd9Ae316dCacfA0eBb0c90 1600 18k https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xdF5972a355A7275a7Edd9Ae316dCacfA0eBb0c900xF37D3c1C819fA6985bE2E96898dbB2845a3d5f79 8500 7k https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xF37D3c1C819fA6985bE2E96898dbB2845a3d5f79Now, can I prove all of the above beyond doubt? Can you be sure that I am telling the truth? I don't think you can. If you see a way for me to prove it I'm all ears. It seems to me that on the Stake side, you can't. Because I could send you the file containing the transaction history but it is just an excel file. You cannot but obviously Stake could verify all of this. On the Orbit side, you could. Because Orbit sent me a link to download the file and the link clearly shows that the file is official but I don't want to publicly write the link here because the file also contains personal data of mine. If you want I can send it to you privately together with the Stake's files. I hope I responded to everything. ***EDIT*** it doesn't change anything but when double-checking I realized that I used three more orbit addresses https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x09ca0f8ae19704aa8cc53a8ff9f898b54c2e8e42https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x1baed1164b36507d9f680a454f53b9f79e2738f3https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xf15b2eb3b7a1ea89702bd434e514ab296bcc12b1 |
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Thank you Pmalek and thank you Saint-loup. I think the issue here is - as Pmalek suggested - that the support guys know almost nothing about crypto. I also spoke with support again and they said to me that everyone has a personal address...  I looked at the FAQ but I didn't find anything specific about the addresses. So, I thought that I could make a video recording myself going through the deposit process to show you that 1. they require a transaction hash (why would they do that if the addresses were only used once?) and more importantly 2. to show you the deposit address that I got so that we could go to etherscan and look at the transaction history of the address. I did the recording but to arrive at the deposit page I have to show my personal email address, which I don't want. So, once again, even if I understand it could be faked, I'll post a screenshot. https://ibb.co/jhBKC4pas I was saying, you can see that they want the hash. also, here https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2byou can find the history of the address. it most certainly isn't a unique address used only once. disclaimer: I'm not very good with crypto-stuff so I could misinterpret something. ***edit*** I could make a video of the process using my phone while covering the part of the laptop' screen were my email address comes up if you guys think it would be helpful |
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I asked you a long time ago to post a link to that Orbit service/exchange or whatever it is that you used in connection to your Stake account, but you never did. Looking at your complaint on Casino Guru, I can see that you posted the links there: https://casino.guru/stake-casino-player-s-account-has-been-blockedI will try to speak with their customer support to see if I get a similar response like you, and if it's easy to open an account to get a deposit address, I will try to do that as well to see the transaction history for it. I am very sorry. I remember now. I was interrupted when I was answering you and I forgot to come back to it. My apologies. At https://m.ac66.com you should be able to speak with support even before opening an account. Thank you for your interest. ***EDIT*** I just saw the update above. I'm out in the field working, I won't be able to respond properly for another 7/8 hours but all this doesn't make any sense. I was the one that first brought up the whole Orbit thing as a guess for why Stake could have blocked me. How stupid would that be to come up with a thing that can be proved as false with a minute talk to support? I'll be more detailed later today. In the meantime if someone else whishes to speak with Asian connect support that would be interesting and appreciated. |
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Your letter is very good, short, clear and factual. I really like it, but do you have a specific reason to not mention that they refuse to let you know which elements convinced them that you are a multi-account abuser (except being lucky enough to manage to earn few dollars before getting limited)?
By the way, could you tell us which browser and which email provider you are using? Do you think someone(playing at Stake too) could have been able to access your emailbox from his own computer?
No reason... honestly, I forgot to mention it. I'm using chrome and gmail. I can't rule it out but I don't think so, I haven't noticed anything weird |
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This morning I submitted a complaint to the license provider, Antillephone. I'm not sure what good will that do but I wanted to try anyway. It's something I already did 3 weeks ago but now there are more information and further looking into it I may have gotten the wrong email the first time around. Transparency is definitely not their strongest suit. You can see it here: https://ibb.co/hBnmgC2Regarding any other way to pursue this, sadly, I think this is the only path we can take right now. And regarding how visiting this thread feels like reopening a fresh wound for you, if you'd like to start --just in case Stunna never appeared here-- moving on from this case by stop checking this thread regularly, if you want to, drop me your TG username through PM. I'll notify you through TG when --or if-- Stunna replied. If you never heard from me, well... you know what it means.
Thank you. It won't be necessary, but thank you. ...
They are also saying "we currently do not have enough insight into sports betting to be able to advise you correctly or make a well-informed decision about the usage of your account/sports platforms" which looks like a way to avoid telling if they have the right or not to seize your funds at the end.  Do you think they have only seized winnings or do you think they have also seized funds you have deposited ? If one part comes from deposits at least it would be interesting to know what they will do with it now, because even if they've determined (wrongly or not) that you have one other account, it doesn't mean that these funds (legally and morally) belong to them. I agree that the language is thought to be kinda vague, avoiding taking a stance. I deposited some money a couple of days before my account was blocked but it was already roll-overed when I was blocked. Besides, I really couldn't say what kind of advantage could I have over the casino with an account limited at a few bucks profit and only betting on the champions league and major European soccer... (see the first message for reference). Hmm... Stunna was online today and they're still not here. I'd hope my PM was just lost in the sea of PM they received. Is there anyone who happen to know their TG handler? I wouldn't mind trying to reach through them by it. I looked at Stake's website and found that they don't have an official TG channel, so I certainly couldn't reach them by that means, unless I'm wrong and they actually have one?
Unfortunately, I don't know of any TG contact. |
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Dear all, I'm sorry if I went awol but I was kinda depressed after Casinoguru's verdict. I'd like to thank holydarkness for reporting the information and contacting stunna. I tried to reach him twice more than a month ago but I didn't hear back. As holydarkness correctly stated, Casinoguru's verdict is indeed inconclusive. But I think it's leaning on my side of things for two reasons: 1) the accusation of fake KYC was completely rejected and my documents were proven legitimate. I think this is not something that the community should dismiss easily. A casino going against a player and accusing him of providing false documents it's bad... They could have accused me out of sloppy checks or out of malice but, in either case, it's bad and speaks loudly about their trustworthiness. 2) casinoguru stated that the evidence provided by Stake "show that your account may be linked to multiple others". Emphasis on may. Meaning that their evidence is not conclusive, that they couldn't prove it beyond doubt. About askgamblers. As I said a while back, I tried to submit a complaint but they didn't accept to investigate it due to their policy of non-intervention in cases where terms violation is being disputed. You can read the following screenshot, reporting my correspondence with them. I don't even know what to say about this... https://ibb.co/2dBpPT2https://ibb.co/bRZ8BC1https://ibb.co/TgF2csVhttps://ibb.co/6PPgGnnhttps://ibb.co/SRjv2jpI even talked with Trustpilot and I managed to get the "verified" check on my review. This won't do anything in terms of getting my money back but still... Maybe holydarkness is right and my account was dragged into the mud due to the misbehavior of others. I certainly hope so, that would bode for a positive resolution. I know that I have not provided much evidence here. But, as I think anyone can understand, my evidence is all about personal data and I don't feel comfortable sharing it here publicly. I already offered to share it with one or two trusted members of this community to have them verify it. I want to be honest guys, this whole story has taken its toll on my mood. I feel powerless, robbed and falsely accused. I am an honest guy and I usually don't get into trouble. I am not accustomed to defending myself from accusations and I don't like to accuse others. I don't feel good about any of this and I don't have much hope. I stopped replying because I thought it best to just forget about everything and move on. Continuing this conversation is a constant reminder that renews the thought and brings back the bad mood. If anyone has any idea about how to further pursue my claim - other than waiting for Stake's representatives to show up - I'd be grateful. Sorry about the venting. |
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And 2 weeks after you've opened your thread nobody from Stake has bothered to reply anything. [...]
They attending to the disccusion on casinoguru and currently they submitted a new evidence, dated two days ago, so... Around 2nd of Dec? The casinoguru's representative is currently investigating the new evidences. Maybe they choose to discuss them there and only return here once everything is cleared --regardless if the outcome is they're wrongfully accuse OP or the other way round-- so, all we can do here is wait and followed the updates through casinoguru. This is true, although I wouldn't use the word "discuss" because it isn't really a discussion... Furthermore, it particularly struck me how they completely avoided to acknowledge the fact that casinoguru confirmed the legitimacy of my documents, effectively saying that Stake's accusation regarding my KYC was false. That the accusation was wrong due to "scammy" behaviour or sloppy checks I really don't care.
Dear all,
I write in hope of finding help.
[...]
I first opened my Stake account last August using a referral from one of Stake's affiliates. [...]
Reading from the first post to the last, this idea kept bugging my mind: how possible is it that the whole mess is because of the referrer code you use? Do you know the referrer in person or were you just being generous and randomly pick a referral code someone put on the internet and let them earn passively? What I'm trying to say --or to find a different perspective-- is if Stake think they're not wrong about you abusing multi-acc, and you insist you only have one account, add that to this statement: [...] I asked accounts@stake.com for information and they replied that: "Due to a repeated breach of Stake’s Terms of Service regarding multi-accounting, all functionality on your account has been removed. You will not be able to use Stake in any capacity, including to place bets and any transactions. Any future accounts that are created that are linked back to this account, or any other account, will receive the same restrictions." [...] They traced accounts --as how other platforms understandably also do-- I think it is still in the realm of possibility that someone that also use the referral code of the one you use, or maybe the original referrer themselves, had multiaccount and your account "simply" dragged along the mud because Stake group them all into one massive self-referral. It is a possibility. I don't know the referrer in person. I met him through telegram, he's a tipster. Obviously, I cannot exclude that someone else using that referrer's code, or the referrer himself, was indeed multiaccounting. But that is not a justification. In the eventuality you're suggesting, I could understand if Stake grouped all those account and blocked them altogether pending further checks for a few days. But in my case over a month has gone by and they are keeping my money (!!). You suspect a group of accounts to head back to the same person? Well, do further checks on their KYCs. You're not satisfied that the KYC are legitimate? Ask for further documents and selfies. You're still not satisfied? Arrange a live call. The possibilities are endless. But sequestering someone's money due to sloppiness, unprofessionalism and lack of care is unacceptable. |
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I have further updates regarding my case. As I was saying in my previous message, Stake accused me of providing fake KYC and having multiple accounts. You can read in my complaint on CasinoGuru that they looked at my documents and cannot see anything that suggests that my documents are not legitimate. https://casino.guru/stake-casino-player-s-account-has-been-blocked |
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I have some updates regarding my case. After almost a month of silence, Stake responded to my email and they stated that they "managed to confirm that you have provided fake KYC upon registration". This is simply false. I responded to Stake, as you can see in the attached screenshot. Since they have several selfies of mine, they can also confirm my identity looking at institutional sites where there are pictures of mine. I also proposed a live call to show them that I am indeed me. https://ibb.co/p0xyPDXI have decades of documents proving that all I declared to Stake during KYC is accurate. I would like to ask one or two trusted members of this community to join a live call with me to verify that I am telling the truth. |
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...
When you say so far nothing happened on Casinoguru, you mean no representative from Stake has replied there either? It will be very interesting to see how your case is handled on Askgamblers, because I don't understand why nobody from Stake bothers to reply here despite your topic and your posts on their thread, this is not professional at all for a casino hiring dozens of people to advertise them here, I don't understand their point in doing that if they don't give a good picture of themselves at the end. I'm sorry, I was in a hurry and I wasn't clear enough. A stake representative replied a few days ago saying that they would provide evidence. https://casino.guru/stake-casino-player-s-account-has-been-blockedStake's reputation on CasinoGuru changed from green to yellow in the last few days, btw. I also submitted my case to askgamblers a few moments ago. |
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Thank you Pmalek. I'm not sure I explained the situation properly. Or maybe I don't fully understand your answer. I'll try to explain it differently.
I have just one Stake account and just one Orbit account. The thing is, the Orbit account is not linked to a fixed ERC-20 address, it varies.
So when I withdrew from Stake to Orbit the transactions would not have always the same address as destination. And when I deposited to Stake from Orbit the transactions would not have always the same starting address. I don't think that's the reason. Ethereum works differently from bitcoin as it is account-based and not UTXO-based, but I see no reason why you wouldn't be able to deposit and withdraw to different addresses. When Bitcoin is concerned, it's recommended not to reuse the same addresses. So generating a new one for each transaction is a normal way to use bitcoin. However, there could be issues here because of that other service that you use - Orbit. Are you sure that different people are given the same addresses? For example, if I opened an account there, would I get the same address as you or some other client of theirs? If that is the case, and there are other Orbit users who also have accounts on Stake, I would understand why they might think you are all the same person. I'm not sure this is the reason for the suspension of my account. Since I haven't got sure info I have to guess. I am quite sure that other people use those orbit addresses because looking at those addresses on etherscan there are a lot of transactions that I didn't make. **edit: I just confirmed this with Orbit' support, see below** Other then that, are you sure you didn't use a VPN or someone from your household doesn't also gamble on Stake? Maybe a second account was created after the first one got limited?
This I can exclude 100%. I already sent Stake all the "evidence" I could think of. I sent them my ID, income statement, proof of address, screenshots, selfies, transactions reports. That wouldn't be proof that you are not using multiple accounts if that were the case. Why don't you create new accounts on that Orbit site and prove that different people get the same ETH address, or get some of your friends to do it, so that you don't get accused of multi accounting by Orbit as well? Does Orbit have any support docs or a FAQ page where it's mentioned that ETH and other crypto addresses are reused? I know, that does not prove that I only have one account (see my other comment below). I just asked Orbit support about the addressess https://ibb.co/CVQJtWvLet me add a few screenshots I am sorry but I don't see what this is supposed to prove. Even if that shows a connection between your Stake account and your Orbit account, that can't prove you aren't using multiple other Stake accounts as well. I am not saying you are. I am just saying it's not proof that you aren't. And like I said previously, if Orbit gives the same address to multiple people, it looks like you are multi accounting from Stake's perspective if money is coming in and going out from different Stake accounts. I know and I agree. The problem is that there isn't a way to prove that I only have one account. Or at least none that I can think of. It seems to me that it's unprovable. I sent them and published here those screenshots mostly out of desperation. To my understanding, there is an easy way to clarify this issue once and for all. If multiple people share addresses on Orbit and also have account on Stake, it should be enough for Stake to KYC those accounts. Or am I missing something? |
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This comment is surreal. That is why in most countries you are considered innocent unless proven guilty.
This applies to casino, not you, you are the one who accuses the casino. Burden of proof lies upon you. Stake accuses me of having multiple accounts, Stake blocks (steals) my money and the "burden of proof" lies upon me. That's rich. You may not realize it - or you conveniently ignore it - but it's impossible for me to prove that I only have one account. And it doesn't help your case to start with newb accounts that also doesn't help that accounts who gave star in trustpilot have 1 vote history.
The next time I plan on being robbed I'll make sure to write a few thousand posts here beforehand. It doesn't help your case either when you guys are being offensive and aggressive.
Also you have already lied in this thread several times by telling how you know they scam millions, which is something you couldn't just know.
I've never been offensive or aggressive. I've never said that I knew they scam millions. You are talking about another user quoting my post and that's misleading. |
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unfortunately, you are also one of those who suffer torture from this bookmaker, which started after 2 years, and reached its peak with the fall of crypto. Unfortunately, they are looking for a document that you don't have, so that they can later justify themselves in case of a lawsuit. Even if you verify all the levels, you won't get your money Which document are you talking about precisely? I don't understand. I didn't see they were asking for any document anymore, they've decided on their own to close his account and to keep his money. He can't even use his account to contact them through the live chat from what I understand. Unfortunately @genji87 if they don't bother to reply here like they don't seem to do for anyone since several months, the only think you can do is to bring your case to Askgamblers or a similar platform and to their license regulator. But the way they are dealing with all these cases is very concerning, because they don't seem to be worried about not looking professional anymore. Several complaints on Askgamblers have been closed with an unresolved status. https://www.askgamblers.com/online-casinos/stake-casino-review/complaintsI don't know which document he is talking about, I wasn't asked for any document. I verified my account up to level 3 when I opened it. When the trouble began, even if I wasn't asked for any document, I tried to send them the income statement (to bring my account to level 4) but got no answer from them. To be precise, I can log into my account and talk to live chat but live chat only directs me to mail support, which doesn't answer me. I tried to bring my case to Casinoguru but so far nothing happened. I'll bring it to Askgamblers too. Thanks for the suggestion and for your interest, this whole story it's bringing me down and it's quite refreshing to find someone that doesn't ignore/dismiss/accusesofbeingascammer you. |
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[...]
That's a very surprising case if all is true. Because I don't understand why someone would use a limited account to place his bets, if he has other accounts? Moreover odds on Stake are not higher than on other sportsbooks and their promotions are not so interesting, then there is no point in betting there when you have restrictions on your account for someone being an "abuser". Are you using a VPN or something like that to login there? Thank you for your interest. No, I don't use VPNs or anything like that. My case doesn't make any sense. My account was limited at something like 30$ profit... not a very clever plan to use such an account to abuse anything... |
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All casinos will have unhappy costumers that will scream scam but all issues need to be investigated also. Haven't followed really in detail the ongoing accusations but all cases need to have proof and hopefully it all gets resolved quickly.
Don't forget that there are people who want to blackmail betting websites knowing that the forum have a habit of being hard against betting sites. Several times after having long discussions it turns out the accusers were manipulating to take advantage of the sympathy the community shows. So unless an accusation have enough proof, it's completely waste of time for everyone and harassment for casinos too. You forget, or neglect, that in many cases the accused party (me, for instance) cannot prove his innocence, because it is impossible. That is why in most countries you are considered innocent unless proven guilty. How would I prove that I only have one account? I cannot think of any way to definitely prove that I only have one account. If you can let me know. |
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Dear all, I write in hope of finding help. At the beginning of November my Stake account was suspended and all transactions, including withdrawals, were blocked because I was accused of multi-accounting. Since I am the only one using my account and I only have one account I wasn't worried, at first. I thought: "Stake manages an absurd amount of money, why would they block my funds (around 900€)?". I thought it was an honest mistake. But almost 20 days have passed and I'm running out of options and faith. I tried to talk with Stake's representatives through the official channels but all my communications attempts were unsuccessful. I also tried to message Stunna twice but in 2 weeks I've got no answers. Let me concisely recap my story as a Stake user. My Stake username is genji87. I first opened my Stake account last August using a referral from one of Stake's affiliates. I verified my account up to level 3 from the start providing personal information, proof of identity and proof of address, which were all accepted quickly without any problems. I had no problems until around the last decade of September when my betting limits were drastically lowered. I asked support for information but I didn't get any, they said it was not up to them and solely in the hands of the odds provider. Without receiving any sure information, I assumed that I was limited because I betted on some low-level sports events. I was told by support to keep betting and that my limits would be re-evaluated shortly. Hoping to get my limits changed, I continued playing and during October I exclusively betted prematch at very low odds on prime-time events like the Champions League and the major European soccer leagues. Obviously, I have records of all these bets and I can support my statements. On November 3, Stake suspended my account. I asked accounts@stake.com for information and they replied that: "Due to a repeated breach of Stake’s Terms of Service regarding multi-accounting, all functionality on your account has been removed. You will not be able to use Stake in any capacity, including to place bets and any transactions. Any future accounts that are created that are linked back to this account, or any other account, will receive the same restrictions." Asking for further information I was told that the decision was final and would not be reviewed. I was not given any chance to prove my good behaviour. So now I can't use the platform and most importantly I cannot withdraw my funds. As I said, at first I thought it was a mistake. So I wondered what could have triggered Stake's alerts and I probably should say that during the time I used Stake I also used another betting platform and made numerous transactions between the two. This other platform, OrbitX, doesn’t assign personal crypto addresses to their users, so every time I made a transaction between Stake and Orbit, the address would be different. Also these Orbit addresses would naturally be used by other players which have nothing to do with me. So, maybe Stake systems think that I have multiple accounts because I made transactions between my Stake address and these other addresses that were not only mine? Attempting to prove this, I downloaded from both Stake and Orbit the transaction history for my accounts and I sent them to Stake's support highlighting the fact that there is an almost perfect correspondence between the two. The only transactions that are not between my Stake and Orbit accounts are a few transactions with my Binance account. To also account for those I sent Stake support a screenshot of my Binance address and a selfie of me with the page opened on my PC. I am really worried because I now have around 900€ stuck on Stake that I cannot withdraw. I don't understand Stake's claim. And I don't exactly know how I can prove my good behaviour but I am of course available and I would happily provide any kind of evidence necessary. Thanks in advance to anyone out there willing to help me out. |
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