Oh im fine betcoin rep, thanks for the concern though. your transparent well wishes really warm my butthole.

if ANYONE has ANY questions about what transpired, feel free to PM me - all i can do at this point is warn the next people of what can happen with sites like these.

good luck everyone, just stick to the regulated sites like I should have.

They ruled in favor of the casino

it's absolute bullshit, i never self excluded, i dont give a flying fuck what the mediator that i assume has some sort of ties with the casino says.

i did not self exclude.

be weary of sites like these, i shuold have known better myself, its not enough to offer wagers that are strictly in their favor but in the off chance you beat them they fabricate some nonsense to hold your winnings.

if anyone has any questions feel free to PM me, i'll be transparent as i have throughout this whole process, which cant be said for the casino or the mediator as I havent been provided any of this so called proof of exclusion which i never did.

oh and before the next person says i should be grateful that the casino didnt hold my deposit as well, please just kindly keep that to yourself, i did nothing wrong and im supposed to be grateful? no. just because the standard for crypto casinos is absolute scum doesnt mean that mostly scum should be tolerated.

big scam

jset21

received, confirmed, thanks

Hi,

the transfer i received back from betcoin was on 02/27 and its received on my end but still not confirmed, see link below:

https://blockstream.info/tx/a87494a160e451105074b30840b3c5ad6a7f431a977e33abfa06373218829e7c

can anyone provide any insight if this is normal or sometimes happens? i've never had a transaction take this long

thanks

Jset21

understood! will report back

thanks

Casino Guru is currently examining the case.

Thanks for the detailed explanation! i'll proceed with casino guru per your suggestion

jset21

Why would i need to send any amount?

there are 2 scenarios: 1: they have proof that i excluded, in which case they have already sent my deposit back only

2: they cannot prove this, and thusi am entitled to my funds that BETCOIN is holding

not sure why i would be obligated to send any funds in this instance?

Hi,

I'd like to proceed with a 3rd party arbitrator for the balance of the funds on the site. I'd suggest philipma1957, as he's shown an interest in this thread, is impartial and has status in this forum.

can we move forward with this? if so, how? Assuming philipma1957 is interested in being an arbitrator here.

thanks

jset21

i appreciate the detail of your posts and your interest in this, will definitely keep you posted as to what happens next.

I did a selfie like this for the KYC

never requested an exclusion, and this selfie was taken after funds were won and a withdrawal was requested.

Just me and my girlfriend here. i already asked her. she has not self excluded herself from anything, ever.

I think the burden of proof should be on the party trying to relinquish or withold funds, i dont see why it should even be on me. I would love to see whatever proof they have so that i can atleast have an opportunity to refute it

im willing to answer any questions openly in this thread to anyone who may have them, including betcoin.ag of course.

i believe either a mistake was made on their part, or this is being done unfairly, no account was self excluded per their message.

thanks

jset21

Jset21 is the only account i've ever used, and i loaded 4k and ran it up to 8.8k - i'll take my deposit back, and i'd be happy to provide any information required to prove that there was no account created and excluded before that by me

thanks

Jimmy

I understand, can you confirm the following for me:

1: when will the deposit be sent back?

2: after 60 days, will my account be reactivated and the funds available for withdrawal

these are the only things that are still complicated/unclear

please advise

thanks

Jset21

how do i file a complaint with a mediator to receive the 10 second proof of this exclusion? i never excluded.

please send my deposit back to to bc1q7aulu4tx86v66xluw5c9j6je43npse9f6rmm82

are you saying that my account with username jset21 will be unlocked at 60 days with the rest of my funds withdrawable? please confirm

also - i never self excluded from this or any other account, i want it to be made perfectly clear for anyone coming accross this, that nobody excluded this account

please advise,

thanks

I am the player, i did not ask for any exclusion? why shuold i only receive my deposit back? do you have any proof that i requested an exclusion? I'm a profitable sports better with hundreds of thousands of winnings this year, why on earth would i ever ask for that?

you wanna shut me down? fine, but pay the full amount you owe - i did not exclude myself from anything.

Thanks

jset21

Betcoin.AG has closed my account without my permission, and it has been over a week since my withdrawal request and I have received nothing.

I loaded 4kusd via crypto and ran it up to over 8k in the sports book, i did their KYC, and since then my account has been inaccessible, when i login it says "user is disabled Launch error 401" - this error pops up even when im trying to do something as simple as making a support ticket

I talked to their live chat on their websit which thankfully worked, and they provided me contact@betcoin.ag to reach "management"

here is the email thread below:

Initial emial:

> Hi,
>
>  My account has been disabled and i am waiting on a pending withdrawal
> still and also have an active account balance
>
>  this came after i did the verification that my support ticket
> provided.
>
>  i did everything that was asked except when they said i have to use
> the device that i played on i couldnt because i played from a computer
> that doesnt have a web camera, desktops dont have that
>
>  let me know if i can be of further assistance i would like to play on
> your site again and get my withdrawal.
>
>  thanks

reply:

Hello, your new account was suspended, as you asked for a 60 day
exclusion 3 days prior on your original account. We take responsible
gaming very seriously. Please do not create any additional accounts
during the exclusion period. Once the 60 days has passed, we can reopen
the original account, only. We will return the deposit on this account,
as a courtesy. If any other accounts are found, they will have the full
balance withheld, including deposit, per our terms of service. Please
provide a BTC address to return the deposit.

Regards,
Security

reply from me:

What original account i never had another account with you guys? I never excluded myself i honestly an unaware what youre talking about do you have more details? I would not self exclude. Something very wrong is going on here i want all my funds returned not just the deposit

Please provide further details

Thanks


that's it, since this email i have not been provided any information, i have not been sent ANY money despite already putting a withdrawa request in weeks ago, and they've completely locked me out of my account with over 8k usd in there.

added details: on my device where i made my bets, i can't even press the login button I have to go on data on my phone just to be able to access the login page now.

I'm not sure if this is something anyone else has experienced or not, but i have not ever excluded myself from any of their products it seems like theyre just shutting me down, and waiting me out to keep all my funds

please let me know if anyone has experienced this and how i should approach it

thanks

Betcoin.AG has closed my account without my permission, and it has been over a week since my withdrawal request and I have received nothing.

I loaded 4kusd via crypto and ran it up to over 8k in the sports book, i did their KYC, and since then my account has been inaccessible, when i login it says "user is disabled Launch error 401" - this error pops up even when im trying to do something as simple as making a support ticket

I talked to their live chat on their websit which thankfully worked, and they provided me contact@betcoin.ag to reach "management"

here is the email thread below:

Initial emial:

> Hi,
>
>  My account has been disabled and i am waiting on a pending withdrawal
> still and also have an active account balance
>
>  this came after i did the verification that my support ticket
> provided.
>
>  i did everything that was asked except when they said i have to use
> the device that i played on i couldnt because i played from a computer
> that doesnt have a web camera, desktops dont have that
>
>  let me know if i can be of further assistance i would like to play on
> your site again and get my withdrawal.
>
>  thanks

reply:

Hello, your new account was suspended, as you asked for a 60 day
exclusion 3 days prior on your original account. We take responsible
gaming very seriously. Please do not create any additional accounts
during the exclusion period. Once the 60 days has passed, we can reopen
the original account, only. We will return the deposit on this account,
as a courtesy. If any other accounts are found, they will have the full
balance withheld, including deposit, per our terms of service. Please
provide a BTC address to return the deposit.

Regards,
Security

reply from me:

What original account i never had another account with you guys? I never excluded myself i honestly an unaware what youre talking about do you have more details? I would not self exclude. Something very wrong is going on here i want all my funds returned not just the deposit

Please provide further details

Thanks


that's it, since this email i have not been provided any information, i have not been sent ANY money despite already putting a withdrawa request in weeks ago, and they've completely locked me out of my account with over 8k usd in there.

added details: on my device where i made my bets, i can't even press the login button I have to go on data on my phone just to be able to access the login page now.

I'm not sure if this is something anyone else has experienced or not, but i have not ever excluded myself from any of their products it seems like theyre just shutting me down, and waiting me out to keep all my funds

please let me know if anyone has experienced this and how i should approach it

thanks