I tried several hands - this BJ is horrible! Ugly, non-intuitive..."Relax BJ" is atomic physics in comparation with BJF's house blackjack!
I expected the complete opposite because the site is called Black Jack Fun :-)

Of course, I'm not "very sure" about the exact number of users facing issues, but I am "very sure" that there are at least three of them because they reached out on our forum, and two out of three also posted here.

From my initial post, I haven't hidden the fact that I wrote a positive review for BJF on our forum and recommended Relax blackjack to beginners because it displays the best move.

I don't know the exact situation of those users, but for the ones who came from our forum, they are beginners. If they made any mistakes based on my post, such as deciding to play together, I don't think they should be called gangsters from Croatia because of it. That is highly offensive.

I would appreciate it if someone could explain to me the purpose of referrals if friends are not allowed to play the same promotion at the casino simultaneously. Are referred people automatically labeled as a "group," gangsters, organized abusers?

I truly don't understand what "abused promotion" means in this context. BJF provided terms that could be fulfilled to remain in a positive position. After promoting them on our private forum and recommending that inexperienced players try "Realx" blackjack because it displays the best move, problems started arising. What's the point of a promotion if you're not allowed to utilize it? Should I have written, "People, I like BJF, but don't play the promotion because they won't pay you!"?

First and foremost, I would like to thank you for your payment. You made the payment the day before yesterday, and I'm glad that it's finally done. I apologize for the lengthy process it took.

Allow me to provide some insights from my perspective as a player, as I genuinely want to help.

In a normal business culture, it should be the casino's responsibility to say, "We apologize for the delay, please accept our apologies!" However, I have to say it myself now (without the apologies, as I was just playing). I have been playing at casinos and sportsbooks for a long time, and I have never experienced such a high level of non-communication.

You requested KYC verification after I requested a withdrawal, and suddenly, I was denied access to the website. I can no longer access the chat or enter the site to check for any kind of email address where I could send inquiries. I have never received a confirmation email stating that I am a member, and suddenly, I have no idea how to contact you because accessing your site is impossible. Given the severity of this situation, I expected it to last no longer than a day or two.

Ten days later, I remembered to try using a different browser and accessed the casino as a guest, without a username, in order to investigate how to contact BJF.

Personally, I believe that no user should ever have to play detective to retrieve THEIR own money.

The next thing that greatly bothered me, also related to BJF's inability to communicate (why do we even provide our email address?), is that you processed the withdrawal after 9 weeks to the USDT address I provided back then, without confirming if the address was still valid!

Since we are all on the crypto forum, I believe you understand the recommendations of frequently changing addresses, and I assume you are aware that after nine weeks, I could have easily forgotten which address was used. I think a minimum level of professionalism would be to ask me if I still wanted the withdrawal to be sent to the same address.

Furthermore, regarding the lack of communication, I did not receive any notification that the funds had been credited. I only found out about it here on the forum! Unbelievable! I assume you made the payment only because of my persistence here, but let's assume that you actually remembered to approve my KYC and processed the payment without notifying me after seven weeks.

Do you think I will be checking my wallet every day or if I can access the casino, even after seven weeks?

I see that this topic is full of praises for this casino, but I also notice that all those who praise it have some affiliation with the casino, which tells me that you are all involved with the casino and unable to see the issues from a user's perspective.

My user experience has been dreadful since I requested a withdrawal. I initially intended to come back frequently because I enjoy playing, and I even think I deposited some money into the BJF partner program (which was an additional confirmation to me that their financial situation is not good, but I wanted to show my loyalty because I found them appealing).

I cannot remember the name of that partner program, nor can I verify it because I STILL haven't completed the KYC process and still cannot access my account.

I am unable to access the site because they have not verified my data for approximately nine weeks. I have not violated any of their terms - all I did was play blackjack.

When you mention "we all know very well how the reputation of Blackjack Fun is in the forum" and "your withdrawal will be processed in the long run," are you implying that I will have to wait a long time due to the casino's reputation? Because that is exactly what is happening in my case.

Thank you for your clarification, but I find this to be quite perplexing. How can anyone cheat in a casino game? It seems more likely to me that they simply don't want to pay out my 450 USD, possibly because it represents a significant amount for them. As someone else mentioned earlier, hardly anyone plays there.

Indeed, the screenshot from March is the last update I've received from the admin regarding my case. I am absolutely certain that I am not the only one who is "on hold" for an excessively long period. I will raise this issue on our private forum.

Hello, what about my account? Have you finished your investigation into Relax blackjack? More than two months for KYC is very long time.

I strongly recommend avoid this casino for now!

Have you finished your investigation into Relax blackjack? Or am I also a gangster from Croatia? Nine weeks is a very long time, and yet no word from you!

You're saying I'm unfair? My screenshot shows that the KYC was sent roughly nine weeks ago! Do you think it's fair for the casino to hold my money for over two months?

I absolutely cannot agree with what you wrote. I played a game of blackjack called 'Relax' on Black Jack Fun. Initially, I lost all my investment in 'Relax', but due to their bonuses and refunds, I managed to recover about 60 USDT, which is when my luck turned around and I won "huge" amount fo 450 USDT. However, when I tried to withdraw my 450 USD winnings, they asked me for KYC verification. I complied, but since then, I have been unable to log in. Please refer to the attached image for details.

In hindsight, I regret promoting BJF on a private forum, where I praised the 'Relax' blackjack game for its user-friendly nature, especially for beginners, due to its display of basic strategies. Some members heeded my recommendation and played the game. To the best of my knowledge, none of those who successfully earned bonus money received any payout. Therefore, it seems that the casino doesn't pay out when you win. I wonder why anyone would want to gamble at such a casino.

I cannot fathom how any of us could possibly cheat at 'Relax'. I would like to invite the Black Jack Fun staff to inform me about the conclusion of the investigation concerning 'Relax', since quite some time has passed since then.

No way. This is unsolved at me more than two months, I wrote about this here.  Blackjack.fun are scammers.

I don't see what the problem is. I posted about Blackjack Fun on a forum where people with similar interests gather, and it seems that many of them registered afterward. I wrote that I found Relax Blackjack to be an excellent game because it is enjoyable to play and can be helpful even for those who don't know the basic strategy, as it shows which move is the best. Obviously, those who read my post went to try out Relax. I don't know if others made a profit, but I was lucky enough to turn my last 60 USDT into around 450. If the casino's problem is that players sometimes win, then perhaps they should consider a different line of work... I mean, imagine, players come in, make some profit, and then get banned - that's a very stupid and dishonest argument! I don't understand why a website named Blackjack Fun wouldn't allow players to play blackjack, especially if they're winning. Besides, my HUGE WININGS are laughable; I can't believe that a casino, which supposedly cares about its reputation, would risk it for such small amounts. How much did the others make then? Just a hundred dollars each, and you had to compensate by taking it from Tteas first deposit. Pathetic, really.

As I said before, probably scam site.

I'm speaking on my own behalf here. It's been three weeks and my KYC still hasn't been resolved, and they're not responding to my emails. As for the girl, I wanted to say that something is definitely not right. I'll invite her through the our forum here to describe her case herself. I'm just warning you all to be very cautious, as they seemed great to me too.

Hello Everybody,

This website is likely a scam. When I lost all my money playing Realx Blackjack, they didn't seem to care. But when I managed to turn 60 USDT of their rewards into 450 USDT, suddenly Relax BJ was under investigation. I even praised them on a private forum, but then a girl complained that she couldn't access her account after depositing 150 USDT and asking for a bonus. She claims that they don't respond to her emails, and she can't contact them through the website either since it says she's banned at the very beginning with no means of contacting them or getting any kind of help. I feel ashamed and sorry that I ever said anything positive about them.

Please see the picture below.

Hvala puno! Javit ću se i poslati ti kontakt sutra ili najkasnije prekosutra, velika mi je gužva, a želio bih ti biti i raspoloživ ako sam ti već poslao kontakt.

I, ako to uspije, i ja ću biti sretan ako ti se mogu odužiti na bilo koji način!

Pozdrav!

Hvala na odgovoru!
Onda mi ostaje jedino da se nadam da jeste zainteresiran :-)

Pozdrav!

Ovo mi je vrlo zanimljivo jer sam i sam developer, slučajno sam naletio na ovaj thread i otvorio sam si account samo zato da se mogu uključiti u raspravu.
Radeći na jednom softveru, prije nekoliko godina, pala mi je na pamet nevjerojatna zamisao za casino online igru, i iako bi priča svakome normalnom na prvu zvučala nevjerojatno, ideja ima čvrstu matematičku podlogu i bila bi jako profitabilna, imala bi nekoliko strašnih PR momenata, a 100% sigurno mogu reći da bi ljudi to masovno igrali. Budući da ne poznajem nikoga iz casino krugova, kako developera casino igara, tako ni managera koji bi mi mogli reći kuda s tom idejom dalje, tako nikome to nisam još prezentirao osim nekolicini ljudi koji su oduševljeni.
Zanima me postoji li mogućnost kontakta s nekim tko bi me znao uputiti u pravom smjeru?
Isplatilo bi nam se svima jako.