0x12d4017f232ebb4327e8e0082ed4337084bf2e84

This is the address from which FreeBitcoin sends FUN tokens.
There has not been a single transaction from him for 12 days.

I created a new account to make sure that the problem is not in my old account.
It has the same problem. I sent FUN on it from myself.
 USER ID51303489 
No transaction is taking place . An email comes with the text:

FreeBitco.in - FUN Withdrawal Cancelled

" Your FUN withdrawal has been cancelled due to the following reason - There was an unexpected error while processing your request, which was probably produced by one of our nodes. Please get in contact with us and mention the error id: ETH13882578545.. Please correct the error and try to withdraw again.

The FUN will be refunded to your account within the next 1 hour and you can try to withdraw again. "

I can't withdraw the FUN tokens.
I get an error message like this:
"Your FUN withdrawal has been cancelled due to the following reason - There was an unexpected error while processing your request, which was probably produced by one of our nodes. Please get in contact with us and mention the error id: ETH................... Please correct the error and try to withdraw again."
Does anyone know why this happens?