It is not a polish site, my account is in their global site not US site:https://global.bittrex.com/, I still can access my account but they disabled withdraw. Now they just negalect my any inquiring or request (Request ticket in their Zendhelp: #3146812), I think that is the way they eat a lof of money from customers, I did experiment:I registered another another account and tried to trade actively for a couple of days, then paused to use that account for 3 days, then it was blocked again (of course I did not leave any cent in that account this time)...

Report of crypto wallet scam by official Bittrex customer support!

My bittrex account was blocked without any reason, without any explanation (till now) for more than two months（blocked on Apr 5, 2023）and it has more then 60K USDT equal inside. During this period, I submitted help ticket through their Zenddesk and began to submit kinds of required material/proof, the strange thing is when I satisfy them for the first required proof, they will ask for another proof, again and again, till now I have replied them 13 times and it looks like they enjoy to embarrass me again and again…

Then after such a long boring time until I can not bear such a dick customer service person anymore, I complained to their Support on Twitter, then I received reply to let me PM @BittrexSupportl, from there I was told they have a validate tool integrated (https://app.validatorsync.com/) and ask me to follow the validate process then I can withdraw my credit at their exchange immediately.

Then I found out on its so called validate site it requested to retrieve Private Key of my crypto wallet! Based on few last piece of trust plus there is very little of balance of this crypto wallet, I provided Private Key of my crypto wallet and it began to sync but it never went through, then after few minutes I receive a private message on Twitter from  @BittrexSupportl, they told me my wallet should be “active”, I got confused, I told them this wallet is active since it can send/receive payment, then they told me IT SHOULD HAVE BALANCE INSIDE! I was scared: why do you need balance (and not small balance) inside my wallet for the validation process after you grap my private key?

Afterwards, I clearly rejected to add balance to this wallet, they furthermore told me I can use another crypto wallet even it has no connection with their exchange as long as it has balance (that is what they called “active”) inside!

Only then did I react: Get your private key of crypto wallet and ask you put balance in it – ISN’T THIS JUST A SCAM TRICK? And it is from OFFICIAL EXCHANGE SUPPORT? WTF!

I would like to share my story because I don’s want more people cheated by this Exchange, I believe they play this trick all the time, that is why I heard they got fined by SEC once and requested to shut down their US business.

Feel free to spread this painful story to as many people as possible, this exchange is not worth to register and trade, because they can block your account at anytime without any reason and a lot of tricks waiting for you!  Beside, it has very high commission fee compared with other CEX, extremely low trading volume: if you spend some time to watch there you will see all are bots trading!

If you are press, you can contact me to get the chat records on Twitter with @BittrexSupportl, my Twitter is @emman200211