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I read the post earlier today, but only managed to compose a reply just now. OP, I'm glad that your case meet a happy ending. The neighboring case where the player also had to went through rigorous KYC doesn't end well. They investigated your account after he passed KYC and found a "breach".
As other said, please mark this as resolved and lock this thread. I'll update the list with this current development. If I may also suggest... perhaps stay a good kilometer away from Stake for a while?
was this really resolved though? i got my money but i also want answers from stake why they do this to me. |
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yes everyone, i was finally paid!
the amount of documents i provided should have been illegal. what happened here was beyond logic and reason.
i would never deposit a single dime on stake again.
i had to make new bank accounts, credit cards, request special documents from my employer (who was not happy), get into a fight with my landlord, lost countless hours of my life, began to be stressed out at my own family and friends. in retrospect, if i would have known i would have went through this much, i would have told them to just keep the money. i’m dead serious.
very importantly, since this brought me to bitcointalk, i would highly suggest bitcoin talk putting warnings out about using stake to all potential customers. it would be an injustice if they didn’t. everyone associated with stake should distance themselves ASAP.
Do you get any compensation? Damn, after almost half a year before this case settles. I didn't read the whole thread, is this what you did; you deposited in stake.com and then you wanted to withdraw the deposit immediately? That's what I do on stake.com too sometimes, but they never hold my funds like that. Well, maybe my deposit was just small, that's why lol. Anyway, you can now edit the thread title or add [Resolved] to the title, then you can also lock this thread since it already resolved. no. i deposit on stake. place 3 bets. went to withdraw like 10% of my initial deposit and it was locked. |
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yes everyone, i was finally paid!
the amount of documents i provided should have been illegal. what happened here was beyond logic and reason.
i would never deposit a single dime on stake again.
i had to make new bank accounts, credit cards, request special documents from my employer (who was not happy), get into a fight with my landlord, lost countless hours of my life, began to be stressed out at my own family and friends. in retrospect, if i would have known i would have went through this much, i would have told them to just keep the money. i’m dead serious.
very importantly, since this brought me to bitcointalk, i would highly suggest bitcoin talk putting warnings out about using stake to all potential customers. it would be an injustice if they didn’t. everyone associated with stake should distance themselves ASAP.
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alright guys, i went and got a letter from my employer and uploaded it last night regardless of the trouble it has caused.
can someone tag the stake employee that posted here? i don’t know how to tag effectively.
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[...]
also thank you darkness for standing up for truth. words cannot describe my appreciation. i gave this guy my bets. he can contact stake to see if i placed anything else in the last year (my prior bets i lost thousands on stake like 2 years ago)
I am sorry if I misunderstand, but you're addressing that sentence to me? Which bets were this that you gave me so I can contact stake? I don't think I've receive any means of communication from you aside from this thread? Were you contacted by someone pretending to be me? no sorry i did not address “ i gave this guy my bets. he can contact stake to see if i placed anything else in the last year (my prior bets i lost thousands on stake like 2 years ago)” to you. i only wished to thank you for being here during all of this. that quoted sentence was addressed to peeps for questioning my bets. |
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thanks. once again i hope you understand it has only taken this long to provide documents because my first 10 documents and my 15 selfies were not good enough for some reason that was never clearly stated if you comb through the casino guru thread (whatever they said was made up on the spot, and when i tried to address specifics they ignored me)
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hello everyone!!! sorry for no updates. have been very busy and stressed out. i just wanted to let everyone know that my bank letter, payslips, and bank statements have all been uploaded! lets see how drake responds so we can end this mess lol
sure. i will post my bets. they were 3 or 4 different mma bets. once i find how to access history i will show you. i only try to withdraw a few thousand dollars of my profits and then this happened. definitely no money laundering flags. it took me awhile to send these documents because i was waiting for stake response. i have sent stake around 15 different documents? various file conversions, file errors, i don’t even know where to start or begin. eventually this has become very stressful for me so you must understand that i have went from checking this everyday for 3 months straight to dreading even have to deal with this. please understand this from my shoes. i am always very prompt with sending my documents and these sites make me seem like i am not prompt however i am more prompt than them.
  
I wouldn't say it's unlawful or unfair to limit or to close accounts of such bettors. Or even to do that to just good bettors if it's clearly stated in ToS previously agreed by the customer at least. AFAIK fiat sportsbooks are doing it, but unlike those offshore crypto sportsbooks they will never keep customers' funds, and ask dubious extra KYC.
Some crypto sportsbooks will have no problem with users' KYC for receiving their funds, and to take their money when they are losing, even when amounts are way higher than what the user is usually betting and could be obviously critical for him, but weirdly they need highly private and specific documents when the user made some profits in order to withdraw his funds. It looks a scammy practice bad for reputation of crypto ecosystem for me.
Agree 100%. These long investigations are scammy. They are looking to steal or hope the player loses money while the investigation is ongoing. Stake is guilty of it over and over again. please read my thread and understand that i provided stake all of what they requested within your “15 minutes” they just chose to deny everything that i sent them. please read my thread and casino guru page and ask gamblers page before spamming my thread. thanks. hope you enjoy my bets on a UFC title fight. also thank you darkness for standing up for truth. words cannot describe my appreciation. i gave this guy my bets. he can contact stake to see if i placed anything else in the last year (my prior bets i lost thousands on stake like 2 years ago) |
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i am having trouble getting documents sorted per requirements. i do have bank statements with deposits labeled from my job, but my bank statement does not have my name or address on it, only my account number. i contacted the bank to get more information but they told me this is how the system is configured unfortunately, they cannot change this as it is how it's coded
i also have payslips, but the company i work for does not include addresses on payslips either, this does have my name. i don't mind including the information of one of my superiors from work so he can be contacted to verify this if need be as well
also want to add that i have significant crypto holdings that have gained value over the years, which i used to fund my stake account
any tips on how to proceed?
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great news! level 3 approved. now I am onto level 4. they are requesting proof of funds. like many here, I signed up for stake because it was a crypto casino and I have been in the crypto space actively investing and trading since 2017. The funds I sent to stake were proceeds of gains that I have obtained over the years due to cryptos growth over time etc. any guidance on this?
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sorry for no updates. been managing all complaints. i uploaded the pdf last week. it was denied because “they couldn’t access it” despite the file name being “password is xxxxxxxx” i cannot remove the password as this is how the bank issues the document to all clients no exceptions due to compliance and security regulations.
anyone have any idea what else to do? i thought title was clear enough being “password is xxxxxxx”
Remove the password protection prior to uploading it to them, perhaps? Follow this tutorial from adobe if you're not familiar with it. Alternatively [though I think it'll raise more issue and allow them to reject the data because it's been through an image processor] open them through Photoshop and re-publish it in PDF. I believe it will remove the password protection, as well? Just... try number one first. seems kind of counterproductive for the case…password was clearly in title. this is absolutely absurd. |
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sorry for no updates. been managing all complaints. i uploaded the pdf last week. it was denied because “they couldn’t access it” despite the file name being “password is xxxxxxxx” i cannot remove the password as this is how the bank issues the document to all clients no exceptions due to compliance and security regulations.
anyone have any idea what else to do? i thought title was clear enough being “password is xxxxxxx”
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Does anyone knew if tip on Stake needs to be wager or it can be directly withdrawn once the user receives it? I’m still new to Stake and I’m planning to launch a mini activity on my local group on social media for my recruit. I want to reward them in a form of tip so that they have a choice to withdraw or play and at the same time create an account to Stake.
Usually, there is no wagering requirement on the tip amount. But Stake may block the withdrawal of the tip receiver if you just make a deposit and tip someone else without placing any bets, and then the user tries to withdraw it without placing any bets. They shouldn't face any problem to withdraw the tip instantly if you send it after playing with your deposited funds. Stake has 1× wagering requirement on the deposits. Thanks for this information, Late to see this but very helpful. I’m planning to play my balance first since my goal is to increase my bankroll to a certain amount then rewards my followers using winning amount once the goal achieved. I’m just curious how Stake view this activity since most my follower sign up using my affiliate code. I’m wondering if this tip might cause conflict in the future since most the receiver will probably withdraw immediately the tip amount once I sent it. personally i would be very careful. stake will probably view this activity as suspicious and put you through an impossible withdrawal process in order to retrieve your own funds. i have heard from many sources that they do this a lot. i believe they will view this as “multi accounting” which has very severe penalties. |
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Just saw this thread and it's a bit sad that cases like this exist, I don't understand why casinos need to be this greedy when they already make millions deluxe, they basically just hopes that you gonna get tired and give up.
I hope this will be solved for you KosherMania!
Maybe this have already been mentioned but doesn't your address shows on your bank statement (if not you could ask the bank to add it) and if so is not that a option? I know that an address should be shown on a bank statement and it should work just fine as a proof of residence. Or maybe they not accept a bank statement as a "utility bill"? If not, they really should or they are going against terms of their license. OP already did that, done that. Read again, the latest document OP submitted was a credit card statement, he submitted the envelope where the address is visible, as well as the content of the letter. They still rejected it, arguing that it is not clear enough, although CG's representative can read it clearly in spite of the needs of zooming in a little bit. Can stake really just deny all of my documents for no reason? does no one hold them accountable?
No they cant. It should end up in them losing their license. They are not god and they also have rules to stick to. I have now opened cases with ask gamblers and the pogg. anyone have any other places i can go to file a complaint against stake? certria@gaminglicences.comAnd why should he do with that address? Inquire for an application to be their sub-licensee? the wild thing is that i was able to find a credit card statement that had all requested information on the statement itself (not even the envelope like one of them) and they STILL denied it. what stake says on the casino guru thread is usually not the entire truth, and is half truths. they’re essentially lying by omission on that thread. i’m really hoping casino guru finally calls them out and forces them to address what is wrong with every single specific document that i have sent because i am truly clueless at this point. |
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Actually this is not a "shit happens" situation, you should take the time and actually read his case here and at askgamblers. Stake is toying with this guy for months now. Always taking forever to reply.
If you would be in his shoes you would be angry as well, this is not a small amount we are talking about. This kind of treatment can happen to anybody, even to you.
Did you ever see what they are asking of him? It's amazing what they are coming up with in their replies.
The main issue here is that so many people tend to dismiss victims of big sites like Stake right away primarily because of their reputation due to which they generally feel that the fault is on the victims side. Sad to see @KosherMania go through this annoying ordeal though I doubt his problem will ever get fully resolved. We had a discussion about these complaints before and the conclusion is normally the same. The casino will be relaxed with the requirement of lower level verification, because it requires basic documents that are easy to verify. When it comes to Level 3 and 4... it becomes more complex and the documents takes much longer to process. Imagine someone owning a company that are using that company to launder money and you have to detect that, before they use your site to launder their dirty money. (It is just obvious that they will be more strict when we are talking about high amounts) I am not saying this person are trying to use Stake to launder money, but I understand why Stake is more cautious when we are talking about huge transactions. (I hope he can find a good resolution to his problem, because I can understand his frustration...after reading all his posts) for what it’s worth, i was accused of multi accounting and not money laundering. simply a false accusation. thanks for all of the support guys it means a lot to me throughout this situation , but in order to stay on topic and not get in trouble in this thread, i’m going to talk about their horrible customer service! it’s crazy how incompetent the employees of stake are. it’s like they’re unfamiliar with their own terms of service and they’re extremely rude and condescending at points. the lack of communication between employees is especially poor. they should spend more money on paying competent employees instead of paying forum users to advertise their site in their avatars and signatures. i’m sure it works for them for now, but all good things eventually come to an end. does anyone know how much stake pays their customer service reps to do their jobs? i think i could do very well working for their customer service and will excel above the rest! however, i don’t know if my moral compass will allow me. |
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just a warning to any unknowing users browsing this thread, do NOT use stake. their withdrawals are impossible and they will deny every document you send them. lots of people posting here supporting stake are paid by stake to do so.
Hopefully your BitcoinTalk account won't get any negative trust rating from DT. You're making accusation here without any evidence. I see some BitcoinTalk user getting tagged by DT because of like what you're doing right now. Anyway if you have problem with stake.com you can post your concern in their own forum ( https://stakecommunity.com/) or if stake.com scammed you can make an scam accusations here in BitcoinTalk. Just go to this section: https://bitcointalk.org/index.php?board=83.0i’m just discussing the unfair operations of stake. isn’t that what this thread is for ? their customer service and team is very unprofessional. this thread and website are not advertisements for stake. i’m just communicating with fellow members of the community. |
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just a warning to any unknowing users browsing this thread, do NOT use stake. their withdrawals are impossible and they will deny every document you send them. lots of people posting here supporting stake are paid by stake to do so.
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yeah, i think the fact that they are telling me i need a utility bill to get my money back shows much incompetence on their part.
It's typically the easiest way to prove your residence because everyone pays utilities. It isn't like they're asking for your social security card. It's a little strange that you claim you don't have a utility bil, which I can understand why they would see that as a red flag, but there is certainly some form of mail that comes to your house right? You aren't the only person to ever exist that doesn't have bills are you? Why the refusal to provide if you aren't lying about your identity? It seems odd that all they want is a piece of legitimate mail with your name and address on it, yet you think this is a bridge too far. Sure, we are all entitled to our privacy, but they have a business to run and have requirements they have to adhere to or they will get shut down. I don't want Stake shut down because you don't want to provide a utility bill... That isn't fair to the users who are using the site legitimately. have you read all of the documents i have provided to them? you understand i have sent them a utility bill for my address (it is not under my name). do you understand that in certain rental situations your name is not on the bill for the utilities? of course there’s tons of mail that comes to me. i have sent all that i possibly can that fits their criteria. it seems odd you have stake in your profile pic, at least read my thread before making these comments, shill. ---- you have 4131 merit on this site but you are incapable of reading through the thread and open cases before being skeptical of me? “Why the refusal to provide if you aren’t lying about your identity?” how much does stake pay you to post ignorance on the internet? honest question. since you don’t want to do work of reading before blindly accusing me of lies and defending stake. i will refresh for you I sent them a total of 15 different pictures and 6 sets of selfies to finally complete verify 2. Now for verify 3 and 4 I have followed the requirements and sent them the following: -bank statement(2 of them) -credit card statement (2 of them) -additional line of credit -a loan -utility bill (yes, not under my name. i told support this before. they told me it was fine and to send it anyway. after i sent it they now constantly use it against me whenever they have the chance and claim “i sent a utility bill not in my name” of course. that’s what they asked for.) -various other documents that i can’t even remember because there has been so many fact: stake uses the money it steals from people like me, to pay people like you to have their logo in their avatar and signature. |
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just resized. hope is good.
in this case my utility bill is under my landlords name. i have explained that to stake plenty of times. you can see one of the examples in OP images. its explained on casino guru as well. explained to email. i have literally explained to them almost 10 times now.
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