Hi all! I am new here and perhaps this is not the fait topic to post the perplexity that I have, but perhaps someone will still manage to explain me! Getting to know the customer is one of the MOST important things in webdesign. Inquiring questions  and seeing the answers and reading between the lines will help you do that. The second is keeping the client informed (Not On Everything) on areas of cosmetics and internet do and donts. I think these keys are significant for Business to Customer relations, they think that you understand what they are figuring. Are there any other questions that help get to the comfortability? Thanks!