If you are in the USA, you can send the unit to Colorado for repair.  or contact the seller and ask for refund or buyer protection option depends on what service you use.

you can reach the repair center in Denver, Colorado via support@bitmainwarranty.com

1 last option I can think of....

Please update the firmware from the main "System" tab then "Upgrade"

In the Upgrade Page, There is a section called, "Flash new firmware image"  Please UNCHECK, "Keep settings:"

Then upload this 2-fan model  (If 1 fan model, please use the 1-fan model firmware)
https://shop.bitmain.com/files/download/S7-20160523-700M-2fan-4320.tar.gz

HI Guys,

To ship item for repair, No Paperwork filling is needed, HOWEVER, please email support@bitmainwarranty.com the item description and what is wrong with it.

You will receive an email reply with the Ticket Number to include in the package to Denver for the repair.  Paid Repair is available for any Antminer users.

If our email does not arrive in time, please check your SPAM folder for just in case!!

There is a newer version and it is universal for all version.

https://shop.bitmain.com/support.htm?pid=00720160628032419599ebY2YSlj06DE


*INSTRUCTION:
https://enforum.bitmain.com/bbs/topics/3787?ticket=ST-1067655-9LqcnZMEgCRGA7ZFq94o-passport.bitmain.com

Did you try the newest one?  There is October 21st edition

https://enshop.bitmain.com/files/download/Antminer-S9-all-201610212102-autofreq-user.tar.gz

hope so!!

Electricity can not be too cheap, but looks like we will deploy them then make announcement for pricing.  

Will have a few S7 and S5 for someone who wants to Solo Mine for fun as well

Multi Language issues, we are working to fix that bug.  Sorry for that confusion.  When you send item for repair or diagnostic, please please each shipment, please email support@bitmainwarranty.com and obtain A TICKET NUMBER and include in the box.  Other wise, techs may confused with your previous repair request if they receive new parts for repair.

Example, you send in S9 hash PCB previously, got it repaired or replaced.  short time later, you send another S9 PCB, it may get over looked as when they look up repair request que, it shows, it is repaired already.

you will receive auto response with ticket number when you email support@bitmainwarranty.com for paid repair, or included repair if you purchased local service plan for 90-365 days.

techs are trying to speed up the turn around time as much as they can.  Some hash PCB when it shows not so much hope in repair success, another tech is spending time the next 2-3 days, looking at it as second opinions for higher repair chance!

Thank you!!

Running number for À la carte style, as each has different need, and to cater all, support expense alone will be way out the roof.  Crunching lowest option and anything else be added as optional pick.  so you may be able to pick, lowest cost= higher risk, highest cost = ants on silver platter

in that case, you may want to test 1 hash PCB at a time, to identity which PCB will hash and which one does not.  1 hash PCB connected to the control module at a time

Hope this can help you find which one is bad

Can you email support@bitmainwarranty.com with your contact info?  one of the staffs from Schengen area will contact  you with the shipping method/option in your area.

Hi NotFuzzyWarm,

unfortunately, we do not have resource available to provide full report on what was bad and what was done to complete the repair and what may have caused it.  In order to keep the hash PCB repair cost reasonable while it is being diagnosed and repaired we are focusing on get it to work again and keeping the cost as low as possible.

if we ask techs to produce written report on analysis, repair/diagnostic fee will exceed the cost of the parts attempting to repair.  That will require us to have additional review layer that will cause additional man hours by multiple staffs.

We are looking a way to communicate to the cusotmers when some major problem was detected as the user errror, in attempt to reduce the unnecessary damages to the other units.  If you didn't not received any personal message about humidity or hardware modification or personally attempted to repair and ailed.

We are seeing significant amount of failed repair attempted performed by someone in Venezuela without initially being disclosed that someone have already worked on it and further damaged the item from misdiagnosed or mistreated item.  Those, customer will hear about why and sometimes how bad the damage was that was human made damage but if you have not received any communications from the techs, then you should be in a good shape

Repair in Denver will diagnose item from failed 3rd party repair attempt, however, often time, if someone have failed the repair... chances are PCB already sustained additional damages and either possible to fix at very high price or exceed the cost of buying hte replacement and you will be notified options.

If your control PCB has 4 data port, please try using 1 unused port to connect to hash PCB that does not have red LED flashing near the PCI-E power plug when the miner is hashing.

Other wise, if you can take a look at the hash PCB when the S9 is mining, you may notice one of the hash PCB does not have the little red LED on or flashing.  (That is the PCB in trouble here)

Noted on that! 

Noted!

For hosting, shipping fee is one thing we see no way to avoid.  original shipping to be deployed, and another shipping from the hosting place to customers.

Another question be, how often do user want to change pool?

easier and more stable to operate as set the username and let it be vs constant pool change as needed.  Both can be done but does everyone want to pay for all in one package or cafeteria style? 

Power and Internet  (i can hear someone will say do not want to pay the 2nd backup like)
Ability to transfer Ownership
Ability to shipout unit in less than 12 months (at additional fee)
Ability to Change Pool
Ability for VPN (this we can not offer free repair while in hosting as we do not have full control of the hardware)
Basic Customer Support or Fast Line Support Desk
Option for repair/replacement while in hosting (if something goes wrong with the unit) vs paid per repair
Status Reporting to email every xx hours
Nice Data Center Hosting vs Cheaper Warehouse Style Hosting

anything else to add?

It could be the control but probably the hash PCB gone bad.  what country are you located in? 

S5 parts can be purchased from https://www.bitmainwarranty.com

if it was ebay purchase, may be easier to send it back and ask paypal for refund

Ownership change is very easy to deal with! 

Thank you for the point!

yes...  selecting the right price is a hard one, as anything below $60/kw, most of the meat on the bone is stripped but still looking into options!  

Units be hosted in Iceland to keep the hardware last longer in clean filtered air environment vs warehouse unfiltered with a few months of hot summer to using space in Canada but GST (like VAT/Tax) to consider for below $57/kw pricing, vs Venezuela and other south american countries where electricity is low in exchange of highly unstable political situation with highly unstable electricity to Country or Georgia where all legal but shipping fee is not so cheap that kills.

WHAT FEATURE everyone wants to see the most?

without going too much in details, for future reference, please BE EXTREMELY CAREFUL when you are removing screws from the unit or installing after market items for system's physical modification. 

Loss of the warranty seal = Loss of the warranty seal 

It is there to validate no intrusion was made to the internal components or modification that may affect the safely sound operation.  when the seal is gone, that validation is no longer there to assure no modification was done before the system failed. (more specific to dead asics)

Example:  (It is really close to the rear fan and sometimes it is extended on to the rear fan)