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1  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: December 23, 2013, 01:51:49 PM
Can someone from coinjar pls PM me regarding a transaction I am trying to do that requires human intervention? Want to use coinjar to trade but need something done first.

Coinjar will make $1k commission from me, so please pm me Smiley

Please submit a ticket on https://support.coinjar.com/. I'm mainly working on technical stuff but there will be other people in the team to help you out while I'm not available.
2  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: December 13, 2013, 11:15:36 PM
Warning: CoinJar Filler can take Bitcoin out of your CoinJar at any time.

whats this all about please explain?

CoinJar Filler is just an app for CoinJar. When you sell Bitcoin, you are not authorising a payment directly in your wallet, so you need to give CoinJar Filler authority to take Bitcoin out of your CoinJar. We obviously own both services so this is just a matter of explicit consent.

You won't be charged anything if you don't place a sell order.

my concern is "at any time"

does this mean say I had 1 btc in coinjar, you could just come and take that so meet some other short term supply demand....?

also when you say wallet you you mean my coin jar wallet?

This phrase describes what CoinJar Filler can technically do by the establishment of the billing agreement. We won't do that.

If you replace "CoinJar Filler" with "SomeRandomApp", the same phrase should make sense to you. It's like giving out your credit card number to a merchant, who can really take money from you "at any time".
3  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: December 11, 2013, 11:51:09 PM
Warning: CoinJar Filler can take Bitcoin out of your CoinJar at any time.

whats this all about please explain?

CoinJar Filler is just an app for CoinJar. When you sell Bitcoin, you are not authorising a payment directly in your wallet, so you need to give CoinJar Filler authority to take Bitcoin out of your CoinJar. We obviously own both services so this is just a matter of explicit consent.

You won't be charged anything if you don't place a sell order.
4  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: October 21, 2013, 11:43:56 AM
Finally, the wait is over. We just launched CoinJar for iPhone, the best and most beautiful Bitcoin wallet designed for iOS devices.

You can now use your iPhone to easily manage your Bitcoin wallet on the go, and quickly send/receive payments using the Bitcoin network. As a bonus, you can access to CoinJar Fair Rate™ right from your smartphone and even do simple calculations.

This is just version 1.0, so there might be some minor issues. We are collecting user feedback and suggestions. Please contact us at feedback@coinjar.com or visit https://support.coinjar.com if you want to share your thoughts or need help. A new version of this app will be available in the next few weeks.

Download it for free from the App Store: https://itunes.apple.com/au/app/coinjar-for-iphone/id725209873?mt=8

Note to 2FA users: You cannot sign in to the iPhone app when 2FA is enabled (because 2FA support wasn't built into the client). The workaround for now is to disable 2FA from CoinJar temporarily, sign in, and re-enable it again. The token credentials will be securely stored in your device keychain until you sign out. CoinJar for iPhone doesn't remember your password, so even if you change your email/password on the website, the mobile client will still be linked to your account.
5  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: September 19, 2013, 05:14:25 PM
ok been using coinjar for a while now, pretty good, nice interface, though a tad confusing, buy bitcoins/sell bicoins would be easier inmho that filler, and buy and sell nested under that

noticed

[1] CBA fell off, exactly what happened, I could not see the full story ITT
[2] So NAB now?
[3] Read TF's comments, would like a private key option....
[4] The rates are good 2% but even with PIP points at 2, not sure how you do it....I mean where are you buying from?
[5] Since the engineer left, who is doing the codebase? It looks like a lift from coinbase, but still alooot of work to keep it all running and mod it to Oz banks, do you hire people in?

I admire your efforts to date...!






[1] CBA closed all our business accounts and all directors' personal accounts without prior notice. We are still waiting for their final bank cheque and account closing statements.
[2] The NAB transition was very smooth and successful. We did not have any interruption in this business. Customers are now able to make cash deposits at any NAB branch, or use internet banking transfer. In the future, we will introduce an even easier and faster way to deposit funds.
[3] Do you mean self-managed private keys? At this stage it's not in our plan, because we recommend our customers to not keep an excessive amount of Bitcoin in CoinJar (or any other web wallet). However we will work on more security features to help our users manage their Bitcoin wallets.
[4] CoinJar enjoys a substantial advantage in terms of economies of scale. We have traded over A$1.5 million to date (though the company is only 4.5 months old) and we have access to much better FX rates than retail customers. We take both buy and sell orders and the excess exposure will be hedged in overseas Bitcoin exchanges.
[5] I have always been working on product development at CoinJar. The handover was perfectly smooth and we are still introducing new features every week.

Thanks for your support!
6  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: September 12, 2013, 05:45:27 AM
Sold 1 btc last night, sales order still showing as pending this morning.



I'll chase up zhoutong and see whats what.

CoinJar is a participant of the Direct Entry system through our bank NAB. We only clear our books once every business day because otherwise it would make no difference in processing time. In most situations proceeds from Bitcoin sell orders should be received by the end of next business day.

I can see that your payment has been released.
7  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: September 10, 2013, 01:26:52 PM
Well thanks to mtgox's inability to do cashouts and btc-e having bitcoind offline for over 24 hours I finally decided to give coinjar.io a whirl.

I have to make the following statements:

  • I do have reservations about zhoutong, but the PR team behind coinjar.io have been great at engaging the community directly without side stepping any questions, they have also gone to above reasonable lengths to ensure they are easy to contact.
  • For someone living in AU, it does seem to be an extremely convenient cash out method
  • The rates are good to fair.
  • Im unfamiliar with their coin hosting service, but it seems to work well.
  • Trust for the site can be limited to whatever you feel comfortable depositing, I suggest doing regular increments as opposed to huge dumps.
  • The UI is clean, but it needs a touch more work. That being said, after 1-2 transactions its very easy to find your way around.
  • 3 Test cashouts later with a 4th just started and I have to say, the transfer time for me as a bankwest customer is 1-2 business days, very convenient

So, consider me your grumpiest most cynical sceptic that still likes to think of himself as "reasonable" ......Im impressed. 
Keep up the great work and I shall continue to use this nice service in bigger increments as my trust builds.

Thanks for your nice feedback. We are still improving everyday and we expect the service will be even better over time. It's our vision to bring digital currency like Bitcoin to the real world.

As for your reservations, I completely understand. CoinJar is my fresh start. You can trust that my co-founder and our investors have made a good decision to work with me to contribute to the Bitcoin economy.
8  Bitcoin / Bitcoin Discussion / Team CoinJar is exhibiting at TechCrunch Disrupt SF on Tuesday on: September 09, 2013, 07:10:32 PM
Tuesday is going to be a huge day for Bitcoin. The Winklevoss twins, Naval from AngelList and Balaji from Counsyl are going to share their thoughts about The Bitcoin Revolution (http://techcrunch.com/events/disrupt-sf-2013/agenda/), while the Australian-based CoinJar team is exhibiting in Startup Alley (http://startupalley.techcrunch.com/company/1073).

If you're in TechCrunch Disrupt SF tomorrow, please come and say hi! As this event is a showpiece of the tech community, I think it's a great opportunity for some positive Bitcoin publicity.

9  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: September 09, 2013, 05:26:57 AM
I have done bank transfers using your site before to buy bitcoins but I can't anymore. Why is this?

CoinJar now requires customers to be identified in order to use bank transfers to make deposits. However, cash deposits will still be available for all customers regardless of identification process. Identification is secure and optional.
10  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: September 06, 2013, 11:00:14 AM
No response yet on if I will get this confusing bitcoin quote fixed. Looks like it won't go through anyway as they have a 20k per day sale limit which was hit today.

From Coinjar's FAQ.

Quote
I'm getting an error "Global maximum reached" when selling bitcoin.
Modified on: Thu, Sep 5, 2013 at 6:54 PM

Looks like today's been a popular day for selling bitcoin. CoinJar has reached its limit of allocated bitcoin sell orders for today ($20,000 as of 28/8/2013). Try checking back in 6-12 hours.

I have replied to the support ticket, but will clarify here again just in case.

The actual quote for the transaction was correct and since you paid for it, we will send you the exact amount of AUD that you requested. However there was a presentation error in Filler because the exchange rate requote was not updated by the Filler system. CoinJar Filler is showing a larger BTC amount than what you have actually paid, and hence the exchange rate is much lower than actual (which is about 131.06).

Please also check your Bitcoin transaction history to see that you have paid the correct amount.

We are working on an update to address this issue. Requotes have been very rare but we agree that it's important to handle these situations smoothly. Thanks!

FYI, CoinJar Filler uses CoinJar Checkout to process sell orders (we use our own APIs to build the thing).
11  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: September 03, 2013, 06:55:31 AM
Congrats on the milestone,

Love the service,

I would like to ask one thing, When selling BTC can you give the option to choose the amount of BTC or AUD rather than just AUD?
This would make selling alot easier,

Cheers,

+1

I often go to sell my btc and forget instantly how much I currently have so I have to go back to the coinjar wallet and double check (about 5 times because of my memory).
Also when selling BTC it would be good to place orders, as I am often refreshing to get that 1$ extra when the price is fluctuating.

Done! We have deployed the feature just now. You can choose to place buy or sell orders in both AUD and BTC. In most cases you should get the exact amount, but fluctuations can also happen in which case you can always cancel and create the order again. (This is a tricky feature to implement because Filler and Checkout platforms are entirely independent and they don't trust each other.) Thanks!
12  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: September 03, 2013, 06:47:10 AM
zhoutong, what happened to the third guy on the team?  I remember there was an engineer (Jerrold Poh?) and now it's just you and Asher.  See here:

http://coinjar.io/about

Jerrold decided to go back to his previous job because he wasn't really comfortable with startup life (12+ hours a day with no salary). But now Asher and I are very proactively bringing new guys on board, and we are planning to raise another seed round in the US.
13  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: September 03, 2013, 05:25:38 AM
Congrats on the milestone,

Love the service,

I would like to ask one thing, When selling BTC can you give the option to choose the amount of BTC or AUD rather than just AUD?
This would make selling alot easier,

Cheers,

Thanks for your feedback. We are working on this shortly. Stay tuned!
14  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: September 02, 2013, 01:20:13 PM
CoinJar Filler's transaction volume has officially exceeded US$1 million today. We have traded more than A$1,100,135 in the first 77 days of our operation, and our business is continuing to grow at exponential rates. I represent the CoinJar team to thank all our customers and friends for the wonderful support.

We are sharing our success with every CoinJar supporter. Redeem the voucher ONEMILLION before the end of September in CoinJar Filler to get a no-strings-attached A$1.00 credit for Bitcoin purchase. This offer is available for all current and new CoinJar Filler customers with a verified mobile number! Get free Bitcoin now at CoinJar Filler.
15  Economy / Scam Accusations / Re: SCAMMER: CoinJar.io / Zhou Tong - Deletes My Coinjar Account & Balance on: September 01, 2013, 05:57:28 PM
I would appreciate if you could send a support ticket to support@coinjar.io before accusing publicly without evidence.

Today we temporarily locked an account because it was flooding the network with 0.00000010 BTC transactions (over 3000 of them all to the same address). As we cover the miner fees for CoinJar users, that resulted in a huge loss.

Is that yours? We want to know your use case. Really sorry for any inconvenience but we are happy to give you all your Bitcoin back. We don't even ask for the miner fees back. Send an email to support@coinjar.io and an account manager will reactive your account at first opportunity. Our support portal is also available 24/7 at support.coinjar.io.

Thank you for your understanding.
16  Economy / Service Discussion / Re: PUBLIC SERVICE ANNOUNCMENT: Coinjar is a SCAM. Deletes your accounts on: September 01, 2013, 05:52:45 PM
Zhou Tong is a scammer. Scamming millions worth of BTC with Bitcoinica wasn't enough - he is back with his latest "venture", CoinJar.

My account has been deleted and I have lost the Bitcoins I have been placed on there. I am 100% sure I entered the email and password correctly (I use a password manager), and resetting passwords do not work.

DO NOT TRUST COINJAR. THEY SELECTIVELY DELETE ACCOUNTS AND IGNORE YOU.

I would appreciate if you could send a support ticket to support@coinjar.io before accusing publicly without evidence.

Today we temporarily locked an account because it was flooding the network with 0.00000010 BTC transactions (over 3000 of them all to the same address). As we cover the miner fees for CoinJar users, that resulted in a huge loss.

Is that yours? We want to know your use case. Really sorry for any inconvenience but we are happy to give you all your Bitcoin back. We don't even ask for the miner fees back. Send an email to support@coinjar.io and an account manager will reactive your account at first opportunity. Our support portal is also available 24/7 at support.coinjar.io.

Thank you for your understanding.
17  Economy / Service Announcements / Re: CoinJar - Australia's first VC-backed Bitcoin startup on: August 15, 2013, 03:02:40 AM
Can we get an update due to the stupid CBA news - would a Coinjar NAB to Commbank withdrawal not be advisable/safe?

Half considering quitting CBA if there's any chance they'll treat me the same (though my volume is 100x less that CoinJar's).

We really don't have further information at this point. Yesterday all of our directors received notice from CBA that our personal accounts will be closed, but today when I called back again they said that was just a "current decision" and investigation was still in progress.

All sell orders are still stalled because we can't access client funds. There's not a single cent available under CoinJar Pty Ltd as we do not keep company cash. (But our all our Bitcoin are safe and we are still accepting buy orders as normal.)
18  Economy / Scam Accusations / Re: Coinjar (Zhou Tong's Next Scam Venture) Steals 4 BTC. on: August 11, 2013, 03:54:43 AM
I've sent another email to support@coinjar.io

It seems that we have troubles receiving your email. Can you please go to http://support.coinjar.io/support/tickets/new to create a ticket? (You'll be required to log in.)

Alternatively, you can also PM me your account details (email address and your full name).

I have checked the database and we have never had any transaction sending to 1CDX5aeHkshGyuEGqirNdzBiRpRk14qCuv. Can you also please check your account to make sure that the address has been typed correctly and the transaction has indeed been confirmed.

CoinJar's system has already handled 8055 Bitcoin transactions smoothly since launch and none of them were reported to be missing. More details will definitely help us look into this issue and we're always here to help you.
19  Bitcoin / Project Development / Re: c# wrapper for coinjar.io on: August 08, 2013, 06:43:20 AM
Knocked this up today, https://github.com/dugongsoftware/CoinJar.Net

Wraps most of their api with c# .net.  Only spent a day on it, so let me know if there's anything you want added.  Can be extended to blockchain.info etc.

Enjoy.

Thanks for the awesome work. We will assess your repo and add it to the developer portal "Plugins & Libraries" section.
20  Economy / Scam Accusations / Re: Coinjar (Zhou Tong's Next Scam Venture) Steals 4 BTC. on: August 08, 2013, 06:42:00 AM
Coinjar has stole 4 BTC. I have deposited it to my "CoinJar" without a problem. However, when I try to take it out, it never appeared on the blockchain.

Here is the address I tried to withdraw to: 1CDX5aeHkshGyuEGqirNdzBiRpRk14qCuv

You can see how I have not got anything. This is six days ago. I have contacted them multiple times and have got NO RESPONSE.

Hi,

Can you please make sure you have sent a support request to support@coinjar.io? We're usually pretty quick in resolving these issues. (Or call us at +61 3 8518 4868)

We haven't received any similar report but we will be happy to take a look.

Thanks!
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