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1  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: March 21, 2018, 03:19:18 PM
Yes. My request was finally handled and I received a bit of compensation as well for the wait. I appreciate the assistance finally.

Great! Good to see Safedice is still here and is looking good. I am back to playing again on online casinos as I am losing an appetite trading in a red market.  

Yep - SD is still chugging along and has hired on new staff for customer support. We're currently making some changes inside to help with support times and things should be getting better and better as time goes on. If you're back into playing on dice sites I would suggest giving us a try again. We still have a very low 0.5% house edge for BTC and XMR Smiley Actually, somebody earlier today just won 3.42BTC wagering 29BTC @ 1.11x  Shocked! House edge was surprisingly still at 0.5% even with the variable edge. Looks like at 1.11x, the edge doesn't start increasing until a 58BTC wager which then it only increases to 0.5026%. I was quite taken back by the wager and win, as I haven't seen such a big wager in a single roll like this in quite some time now. I'm sure the player was very happy to walk away with a +3.42BTC win!

Anyhow, hope to see you around on Safedice and I wish you good luck wherever you end up playing at!

Thank you for helping SDMod! To clarify some people who asked for confirmation, I confirm that SDMod / Ethan, is official mod for SD, he will cover most of customer relationship ( which I usually lack of), while I'll cover the technical aspect of the site.

I hope that this will help to improve our service and I appreciate all the patience and support from our loyal players.

@gizzig if you've seen the tx hash, it means that we have send the coin to you. But please let me / SDMod know your username and tx hash of your withdrawal, we'll see what we can do.
2  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: February 18, 2018, 10:17:39 AM
45 days waiting for a reply to my emails...

Hi Alpha, please resend me the email if I haven't reply to your email. I promise I'll response in 24 hours.

Hello there. I had an account ending like this: -84987 and now I have it -84990. Is this a scam? I can't access my money that I won. I can give you proofs of being me. You are not responding at e-mails. What the hell is this?Huh
L.E.: From what I can see, the OP hasn't been online for several weeks. Is there any way we can get back our won money? Or something?Huh
L.E.2: Received an e-mail reply from the OP. Hope everything will go well in the end.

We assign a temporary username for you so you can sign in without setting unique username and password. You'll need to save your secret link to reaccess your account, or set up username and password to be more secure.


Please reply to the email I sent you email to solve the problem thanks to my safedice.
But you have not responded to me for nearly a day, no two emails I only send a single email because I know you do not like spam. Reply email me

I believe I have solved your issue.

My account is finally credited, but now I can't withdraw, because:

Something went wrong, hot wallet may be empty please be patient or contact us via email in the FAQ section.




EDIT:

Days later, I was finally able to withdraw my money.

I guess you were talking about monero.

To all monero users, I apologize for the repeated issue, as you may have realized monero node is somewhat unstable in comparison to BTC, BCH, and BTG currency. We are trying to keep the node up but sometime we encounter new issue. I guarantee that at the end you'll receive your coin but if you encounter issue, please be patient.

All monero deposit and withdrawal should have worked normally in the last 2 - 3 days, I checked this myself, please let me know if you still have any XMR related issue.
3  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: January 22, 2018, 11:38:25 PM
Hello all, my apologies to make you worried. The site is currently down but I'm currently working on this. Please be patient and give me more time, I guarantee that we will be back up as always.

Update
The site is back up Smiley BTC deposit & withdrawal should be working. Please give me more time for BCH, XMR, and BTG. I also noted that there are some pending inquiry about missing password, unprocessed deposit, etc. within the last few days. Please do not worry, have my word that everything will be solved.
4  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: December 30, 2017, 03:26:16 AM
Update:

- BTC, XMR, and BCH deposits and withdrawals work fine. In case you still have any issue please let me know.
- 90% of XMR withdrawal issues usually due to missed payment ID, please don't forget to input your payment ID.

And for BTG, I'm sorry for the delay and lack of announcement. BTG have been snapshot-ed and if you own BTC in BOTH balance and investment at the time of the hard fork, you will be credited. You can check and withdraw your BTG balance through this command in the chat box:

/checkbalancebtg
Get your BTG balance in Satoshi

/withdrawbtg <address> <amount in Satoshi>
Withdraw your BTG balance to the specified address

While we are supporting BTG withdrawal, currently we have no future plan to support BTG as a dice currency. Please note that unlike BCH, BTG address have different format from your BTC address, you will encounter error if you try to withdraw to your BTC address. Currently BTG hot wallet should be more than enough to cover most withdrawals ( and I'll increase the amount after everything is stable ), but as always, email me at support@safedice.com if you have any issue with BTG withdrawal.
5  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: December 25, 2017, 02:41:16 AM
To all players with deposits and withdrawals problem:

BTC & BCH
Deposits and withdrawals are working normally. BTC hot wallet was drained somewhere around 20 hours ago, but it has been refilled back in few hours. If you encounter still any issue with BTC & BCH please let me know.

Monero
I admit we have a lot of problem with Monero in SafeDice. Either the node is stopped, breaking update, or network problem, currently we encounter another Monero issue and I'm currently working on this matter. I sincerely apologies for all of our Monero users for the inconvenience, however as always I guarantee that this will be fixed.
6  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: November 23, 2017, 02:01:50 AM
Itís up now.  I almost had a heart attack!

Yes we are back up again. I'm sorry that this happened right after the last maintenance. It appears that one of our server network went down, it's been fixed now, all features are up and I'll be monitoring for a while.
7  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: November 21, 2017, 07:12:40 PM
Good to hear SafeDice is going to credit BitcoinGold as it was done for Bitcoin Cash.
I have only one question: SafeDice seemed to imply that only invested money will be snapshotted for the airdrop.
Is it like this or it is enough to have BTC balance on SD? Please clarify, thanks!

Not only invested money, money stayed on balance has been snapshotted as well, this is exactly what we did with BCT in the past. I'm currently working on BitcoinGold, please apologize the delay.

Is the bcash issue fixed yet? I (temporarily) removed SafeDice from my site. I still have my own investments on here and not too worried. But admin should really improve support on such issues Sad I understand delay with limited hot wallets or in this case a hard-fork that needs an updated node, but this is really taking too long. I hope it's solved soon.

Folks still haven't received their BCH money or an admin response in over 2 weeks. I'd just recommend people avoid sending money there for now. I haven't seen anyone complaining about withdrawing however.

BCH deposit went down recently due to new breaking BCH version that is incompatible with our node. There wasn't any error message from the node so I thought it was a false alarm or temporary network issue. I noticed it can't receive new block update but it was a bit late. I quickly have the node updated, but some old deposits were skipped because the downtime was too long. I admit I made a big mistake.

Now, I have re-update the node and fixed the issue. Every BCH deposits should have been processed by now. Just in case anyone still have any BCH problem, please email me on support@safedice.com / safedice@protonmail.com.

In addition, as an apology for the long waiting, I have added 0.01 BCH deposit bonus to every account that deposited 0.01 BCH or more during our downtime period.

I understand u want vecation and stuff like that. But you could just login in for 5min to know there was a problem. Then fix it and contunie your life.

Thank you for the feedback. I understand your concern, I admit this issue take longer than usual to fix.

Great news!

Good customer service goes a very long way to ensure loyalty and future business.

My issue was not related to BCH, it was trouble logging into my account. The emails were sent to Support@ about a week ago, so I'll continue to be patient since you've been dealing with other issues.

Thanks.

Hi SD,
thanks for the clarification. I sent you an email: have a look at it please.



I'm not sure which one is your email since you didn't provide username. I have just solved all mails related to forgot password / login related issue, including yours. In case you still have any problem, please resend them to me.
8  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: November 21, 2017, 04:53:18 PM
Good to hear SafeDice is going to credit BitcoinGold as it was done for Bitcoin Cash.
I have only one question: SafeDice seemed to imply that only invested money will be snapshotted for the airdrop.
Is it like this or it is enough to have BTC balance on SD? Please clarify, thanks!

Not only invested money, money stayed on balance has been snapshotted as well, this is exactly what we did with BCT in the past. I'm currently working on BitcoinGold, please apologize the delay.

Is the bcash issue fixed yet? I (temporarily) removed SafeDice from my site. I still have my own investments on here and not too worried. But admin should really improve support on such issues Sad I understand delay with limited hot wallets or in this case a hard-fork that needs an updated node, but this is really taking too long. I hope it's solved soon.

Folks still haven't received their BCH money or an admin response in over 2 weeks. I'd just recommend people avoid sending money there for now. I haven't seen anyone complaining about withdrawing however.

BCH deposit went down recently due to new breaking BCH version that is incompatible with our node. There wasn't any error message from the node so I thought it was a false alarm or temporary network issue. I noticed it can't receive new block update but it was a bit late. I quickly have the node updated, but some old deposits were skipped because the downtime was too long. I admit I made a big mistake.

Now, I have re-update the node and fixed the issue. Every BCH deposits should have been processed by now. Just in case anyone still have any BCH problem, please email me on support@safedice.com / safedice@protonmail.com.

In addition, as an apology for the long waiting, I have added 0.01 BCH deposit bonus to every account that deposited 0.01 BCH or more during our downtime period.
9  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: October 17, 2017, 03:34:54 PM
Hi all!

I want to confirm that SafeDice will capture your investment balance by the time of Bitcoin Gold fork and will credit you with 1:1 BTG balance. A withdrawal only section will be opened (it may take some time as I'll need time to calculate and see if everything is stable) and you'll be able to withdraw your BTG directly.

I also want to thanks thesourc3 for helping with the support so far. As you all may know we have a homework to do on customer support, I believe that adding competent resource to our team will be one of the first step to improve our service quality Smiley
10  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: October 11, 2017, 10:52:06 AM
Everyone I caught 0.55 btc in safedice for nearly a month now but safedice did not reply to my mail even though I sent a lot of mail from different mail but they are still silent. Is it scam that does not expect people to help me?


They got so many things to handle here, so I suggest you to be patient because everyone got their part later. I know when he is gonna fix this but last time  I never have any problem with their deposit and withdraw before

But if it is withdraw problem, may be they take some extra precaution for their hot wallet but for delaying on deposit, I do not think it is really blockchain problem here. They should really fix that thing

Hello, I'm really sorry for the wait, I believe I have solved this case few days ago.

I remember that you were using different emails and have few problems with us (mostly about losing access to your account / missed password). I have solved all of them despite your bashing on every issues while sending me hundreds of emails (literally) with foul language, I'd appreciate if you can trust me more instead of registering account safedicescam.
11  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: October 02, 2017, 12:28:49 AM
Sorry about all of the issues everyone has been experiencing on SD - There are some recent updates being made to the site which has most likely caused them. Please be sure you send a message to support@safedice.com (new support email). The old email will no longer be used (safedice@protonmail.com). You should get a reply with a resolution shortly after sending a support email.

It has been five days with no reply (email sent to the new address). Only tiny BTC amounts can be withdrawn (hot wallet has been emptied). Many people are even waiting for their deposit to show up while they are confirmed on the blockchain. Come on guys, I love this site but you really need to improve customer care and basic helpdesk.
Safedice has been inactive here on BTT for almost a week now.


Hi karartma1 I'm currently responding to email but some of them were due to error that has been solved (like global downtime for few hours). I'll eventually come across your message but please re-send your email with your BCT username so I'm certain its you.


I'm sorry to make you worry, our hot wallet is still accepting most withdrawal (up to ~ 3 btc). I have refilled them just in case, and I'll help directly for even larger withdrawal.
12  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: September 24, 2017, 01:01:38 PM
When will XMR withdrawals be processed and the hot wallet refilled? It has been maybe a week.

XMR did have some issues but have been resolved since few days ago. Please retry your withdrawal and email me at support@safedice.com if you still encounter any issue.


Safedice is a huge platform. The admin should at least hire a few person for support rather than handling each of them on his own. People are waiting weeks for a reply.

Most support issues are cold storage / hot wallet related, thus I understand that the admin prefers not entrusting those parts to anyone else. But indeed the general email support / community management aspect is slightly lacking, which is a pity for a site that has proven itself to be trustworthy so far. I'm sure that with more consistent customer support more players would be drawn to SafeDICE.

Thank you Heretik, I understand this concern and community support is one of the things that need to be improved, my apologies for this matter. For the time being, I prioritize email for main support channel, and I guarantee that all issues (especially withdrawal) will not go unnoticed.
13  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: September 22, 2017, 04:24:07 PM
I know this is incredibly stupid, but if anyone wants to help me recover my 0.13 BTC at all, I would be immensely grateful.

I know its probably wrong to ask, but I thought it wouldnt hurt. Thank you so much to anyone that would even consider donating any amount. I seriously could not express how grateful I would be

1JcjnqVbsfp3FowMYvMnZUuxwVWDtrBTUb

Thats my address. If anyone wants to help at all, I couldnt even express how appreciate I would be. Thank you so much to anyone and everyone. I cant even believe I am asking, but if anyone even sends a little amount, I would be so incredibly grateful

Thank you so much

Why would anyone do that? From reading your post you made a withdrawal request which didn't go through for whatever reason. You then GAMBLED the amount of the withdrawal request, thus spending that BTC. I very much doubt you'll get anything back from Safedice if you gambled it away, I certainly wouldn't give you your money back. Had you still been trying to withdraw BTC and not able to (without gambling it away) that would be a completely different story..


My apologies blade, but if you already gambled the coin then I can't help you. Otherwise it would not be fair to investors or other players, I hope you understand the situation. Not to mention that it has been months since we have our BTC node down, if there was a downtime it shouldn't take more than few minutes/hours
14  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: September 01, 2017, 07:14:21 PM
Hey admin, maybe you've already noticed but Safedice.com is not reachable right now and a whois check reveals that the domain expired today. I hope you soon get the site up and running again, confidence is low as is...

My apologies for the inconvenience and thank you for the concern ... we have some DDoS for few hours, some people may have difficulty logging in. I have increase security levels for some time , you should be able to log in with no issue now. Domain will also be automatically renewed and updated in few hours.
15  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: August 30, 2017, 06:07:33 PM
pay this site ?

I've been doing quite well on SD - I'm +0.15BTC with only 5.9BTC wagered and +0.195BCH with only 1.03BCH wagered. Compared to other sites, I'm doing SIGNIFICANTLY better stats-wise. This in combination with the fact that they only take 0.0001 in fees yet sending with 350-450 sats/byte makes this a very ideal site for me to play at. Really have no idea why there are so many complaints about SD. You'll see me betting on here often, just check the "All Bets" tab and click on my username to see my stats  Smiley

People are impatient, if you don't mind waiting for admin to show up the site is really good he just isn't running it fulltime, hot wallet has coins most the time but sometimes it doesn't and people freak out. For example I made a 2nd account recently and forgot the pw waiting on admin for 2 days so far but no rush I'm patient and it was my mistake.

Apologies for the inconvenience... There were many withdrawals recently ( more than 40 btc ), but hot wallet has been refilled yesterday and should be enough to cover withdrawals. All withdrawals have been resolved, but if you still have any problem, please mail me at safedice@protonmail.com.
16  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: August 25, 2017, 10:33:53 AM
SafeDice,

why are you stealing money and dont answer my requests?

No one steal from anyone. I need you to give more detail other than 'how to get access to my account'. Please send me at least your username or latest deposit tx hash and the reason why can't you enter your account to safedice@protonmail.com.

I don't understand you are saying that withdrawals are working perfectly but from past few days i always tried to withdraw and it shows hot wallet empty when depositing there is no issue but when we want  OUR funds hot wallet is always empty please fix it xmr is all time high. My username : giveen

Hello giveen, please retry again. Some people were trying to withdraw at the same time and consuming the hot wallet, but it should be enough for most withdrawal now Smiley

Safedice Admin, please check PM's

Noted, thank you sourc3 , I've read it and will respond to you asap Smiley

I've wrote to you 2 times PM and to email as well.
Are you kidding?

Yes, I got your second PM yesterday. Please check your email and don't worry, I'll help you throughout the recovery process.

Thank you so much SafeDice, BCH/BCC was integrated now on your site and I received my coins correctly!  Smiley

I hope you have success by accepting this new currency and increase your traffic again like before.

Thank you for noticing cash !
Yes, it has been few days we run our BCH platform and we plan to do more promotion on BCH soon Smiley
17  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: August 24, 2017, 09:03:58 AM
SafeDice,

why are you stealing money and dont answer my requests?

No one steal from anyone. I need you to give more detail other than 'how to get access to my account'. Please send me at least your username or latest deposit tx hash and the reason why can't you enter your account to safedice@protonmail.com.

I don't understand you are saying that withdrawals are working perfectly but from past few days i always tried to withdraw and it shows hot wallet empty when depositing there is no issue but when we want  OUR funds hot wallet is always empty please fix it xmr is all time high. My username : giveen

Hello giveen, please retry again. Some people were trying to withdraw at the same time and consuming the hot wallet, but it should be enough for most withdrawal now Smiley

Safedice Admin, please check PM's

Noted, thank you sourc3 , I've read it and will respond to you asap Smiley
18  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: August 23, 2017, 07:20:24 PM
I don't understand you are saying that withdrawals are working perfectly but from past few days i always tried to withdraw and it shows hot wallet empty when depositing there is no issue but when we want  OUR funds hot wallet is always empty please fix it xmr is all time high. My username : giveen

Hello giveen, please retry again. Some people were trying to withdraw at the same time and consuming the hot wallet, but it should be enough for most withdrawal now Smiley
19  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: August 23, 2017, 02:04:23 PM
unable to withdraw my XMR, sent email to support and still no reply.

hot wallet is empty. please top up the hot wallet

still waiting for reply on this as well

I think, while monero is pumping, we will not get our coins back.

Hello all, my apologies there were some problem with our monero node ( btc and bch run smoothly ). While all connection on SD server is doing fine, the node does not seems to respond. Usually this occurs when there is an update on monero side (they do this frequently).

I'm sorry for my late response. I'm currently focusing on this matter, and I guarantee that all monero deposit and withdrawal will come through. I expect this matter to be resolved within the next 12 hours at most unless there's another update.

update : xmr deposits and withdrawals are working now. all pending xmr deposits should have been processed and you should be able to withdraw your xmr.
20  Economy / Gambling / Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 on: August 17, 2017, 05:04:25 PM
Please solve my case. I have been waiting more than 24 hours. That's too big for 1b. The longer you stay tired the longer because the 2 month grace period does not go down anymore


Hello there, I'm sorry to make you wait. But please be more patient, it has been more than 5x you lost access and I always help you right ? Smiley

Can't get access to my account. I've deposited some money, set the password and login . But system can't allow to get my account with money!!!!
Wtf?!!! Support email doesn't exist (((

SafeDice has a little bit issues, it is better to read first before you make any deposit to their site. But I can guarantee you that they will fix it ASAP, they are a well known site, but nowadays they just have some many issues around them that they nees to fix it, you might directly email to their support instead of finding support button there

Can't find support email or another way to ask support (((
This is the support email (safedice@protonmail.ch), although no one knows when will admin reply to you. he's been inactive for almost a week now.

Thanks a lot!!! Waiting for support answer

I should have replied to all unresolved requests. Sorry to make you guys wait, please resend just in case I missed anything.

== UPDATE TO BCH ==

I'm sorry for the implementation delay. I tried to push the development not only to support withdrawal, but also all the functionality of BCH. I confirm that SD will support BCH as one of the main currency. Stay tuned Smiley

Hi, are there plans to add other currencies like ETH? And to also increase the maximum Kelly levels for investors? Thanks.

We will add BCH. I haven't planned about adding ETH, but this can change if the demand is enough.

Investor's kelly is capped to minimize risk and stability of the bankroll. I think 2x is aggressive enough ?
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