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21  Economy / Trading Discussion / Re: cryptoxchange.com gold bars!! on: May 26, 2012, 07:03:56 AM
I want to exchange $5,000 there but I cant even get through the registration page... their site is so finicky.

Hi Sorry for the delay, the person in charge of our bullion products will reply ASAP.

All prices in the store are in Australian Dollars. You can deposit funds into the exchange and purchase directly, however for freight & insurance outside of Australia we need to quote you based on the delivery area.

Again, sorry for the delay!

Thank You

Crypto X Change
22  Economy / Currency exchange / Crypto X Change - New Trading Plans 0% Trade Fee's - A Bitcoin Exchange First on: May 02, 2012, 04:31:09 PM
We would like to announce our new trading plans,

Our new trading plan options offer you to choose a trading plan to suit your needs and monthly usage and save a fortune on % fee's far cheaper than any other exchange!

Each package offers different limits per month, all plans are very economical and are to save our clients money!

Our new plans are not compulsory, you can still trade on our standard 0.5% buy / selling fee, or select a plan to suit your needs!

This is an industry first in which had been delayed since opening due to other more important features.

Simply select a monthly plan and save on fees today!

Visit: http://www.cryptoxchange.com/Plan/PlanSelection

23  Economy / Trading Discussion / Re: Crypto X Change - No More Wire Costs - Deposit & Withdraw any Currency $5 Now! on: May 02, 2012, 02:39:46 AM
Thanks Patrick, we love great clients like you.

Communication is the key, thank you again Patrick much appreciated sir.

Regards



Crypto X Change
24  Economy / Currency exchange / Re: Crypto X Change (cryptoxchange.com) gone! Scam! Beware! on: April 17, 2012, 11:38:26 AM
Dear WME,

Our legal department is still working with the appropriate law enforcement agencies on your account activity.

CryptoXChange.com domain is not for sale and is doing business as regular.

Regards,
Crypto X Change.
25  Economy / Trading Discussion / Re: Crypto X Change New Fee Structure Coming Shortly on: March 27, 2012, 03:27:04 PM
I'll just post a +0.5  for now.  I've had good support from CryptoX and will be using them again.  However, I've been wanting to do a deposit with them for a couple of weeks and not been able to (and had to use a different exchange).  But I do at least get emails from support.  Smiley

Hi Patrick, Deposits should be ready t go via the banking system in the next 12 t 48 hours max!

We are very sorry, it has been a real pain for us as well, but there wont be any more downtime after this with the bank network, this was a huge upgrade.

Take care and talk to you soon!

Crypto
26  Economy / Trading Discussion / Re: Crypto X Change New Fee Structure Coming Shortly on: March 25, 2012, 12:47:18 PM
In Regards to BC-Casino we do not have any shares in that business, we have BTC business's that want to integrate in one way or another and BC-Casino chose us as their primary exchange for clients to purchase Bitcoin. The facility within the exchange simply allows a wallet to withdraw from BC-Casino. If there are any reasons you believe this should be removed or any issues with BC-Casino please do let us know and we will remove it from our system, we haven't had or heard of any complaints to date.

I had sent you an email via your support contact page in regard to this company. It was quite clearly a complaint.

In my experience this was a very dishonest, and deceiving company. I am a fan of casinos, but clearly, this was no such thing. It is a one way deposit facility, having no games of chance. I was insulted by the odds on their blackjack game.

Zero response from their customer support after they returned my my money to an address I did not authorize them to use for withdrawals (nor did I actually control it!) In short, it is a roach motel for coins. (I know, it's a casino, that's what they do, but really, this was ridiculous)

Again, I'm a fan of casinos, and have no problem losing my money in an honest game. I know my historical record with 6 deck blackjack, and this is clearly rigged. I've never in my life lost so quickly at this game. (To the point of not even having time to have any fun losing it!, LOL!)

Honestly, I can't say that I'm surprised. Seems more like a laundry than a game, and my suspicion is that it's more trouble for CryptoXchange than it's worth in the long run. This is precisely the type of action that's going to arouse the interest of US regulators, whose arms reach well into Oz, I'm sure.

Frankly, I'm not willing to hold a bunch of money where regulators are potentially likely to freeze it.

Further, while it's fairly easy to do one's due diligence on the various exchanges, and many other types of BTC related businesses, it's pretty difficult to do so on a casino. Adding them as one of your partners lends their name your credibility. I'm not against partnering with a casino, but I'm sure you could do your own due diligence and choose the most reputable partners.


Hi Thank you for the information we will remove this casino link wallet feature from the exchange.

Much appreciated.

Crypto X Change
27  Economy / Trading Discussion / Re: Crypto X Change New Fee Structure Coming Shortly on: March 24, 2012, 12:18:37 PM
What happened to credit/debit card withdrawals?

Hi BitcoinTrader,

You can use Aurum X Change to do that, you will need one of their cards which is $24.99 from their website.

Thanks

Crypto X Change
28  Bitcoin / Bitcoin Discussion / Re: Response from Linode regarding the theft case on: March 24, 2012, 06:39:40 AM
I still say they should be sued. It happened due to their own internal policies with employees and security, not because of the customer's account security. How is that not 100% their fault?

We agree. Action should be taken.
29  Economy / Trading Discussion / Re: Crypto X Change New Fee Structure Coming Shortly on: March 24, 2012, 06:02:18 AM
Hi Guys,

Our Global Deposit System will be back up this week coming, there was supposed to be minimal down time with this but there were major upgrades we needed to do, so Between Monday 26th of March to Wednesday 28th Of March you will be able to book deposits globally again.

Secondly, our 0.5% Fee has been in place for a week or two reduced from 0.65%, we do have our new structured Fee's finally coming out this coming week, there had been many delays due to other tasks we needed to finish, so we have major updates & upgrades being released from Monday the 26th of March.

Our new Zendesk ticket system is working very well, if you have any support issues or enquiries please do use that : http://helpdesk.cryptoxchange.com/

Our Trade Engine has been working very well, and we are continuing to keep on improving this, within the next 4 weeks we have a Major UI update which will speed up the web interface usage and include some more features.

In Regards to BC-Casino we do not have any shares in that business, we have BTC business's that want to integrate in one way or another and BC-Casino chose us as their primary exchange for clients to purchase Bitcoin. The facility within the exchange simply allows a wallet to withdraw from BC-Casino. If there are any reasons you believe this should be removed or any issues with BC-Casino please do let us know and we will remove it from our system, we haven't had or heard of any complaints to date.

We Welcome Aurum X Change, where you can deposit and withdraw with many E-Currencies as well as USD / GBP & EURO. Instant cash deposits within the USA within 1 hour.

Also BitInstant - Deposit Cash instantly to fund your Crypto Account at over 10,000 locations within the USA within 1 Hour.

There are more funding / payment processors being Integrated at the moment with Crypto X Change, we will announce as each one is added, we will have around 5 payment processor companies working with Crypto X Change and fully integrated within the next 7 Days.

Lastly, we have coming out in our roll out more AML / KYC technology due to payment processors and global requirements.

If you have any questions please contact us via our help desk :http://helpdesk.cryptoxchange.com/

Thank You

Regards

Crypto X Change
30  Other / Beginners & Help / Re: Ongoing problems with Cryptoxchange on: March 19, 2012, 10:03:30 AM
Hi,

Very sorry, we have had some problems with our automated banking system, if any deposits sent have not been credited to your account please let us know via a support ticket at our helpdesk.

Helpdesk - http://helpdesk.cryptoxchange.com/

We have temporarily stopped Bank Transfers until later in this week until the issue is resolved. For clients in USA, you can fund your account via BitInstant - www.bitinstant.com
Alternatively you can deposit MtGox Vouchers.

Bank Transfers will be re enabled before Thursday this week.

Please do contact us via our Help Desk if you have any issues, thank you very much

Regards

Crypto X Change Support
31  Economy / Trading Discussion / Re: Crypto X Change - What would YOU the community like to see and join us???? on: March 04, 2012, 08:48:53 AM
You guys are hitting on many of the irritations with CryptoXchange.  I have been a customer for a month now and I am totally fed up at this point.  Yes, it is very expensive.  The entire month I have been promised a new fee structure- coming very soon!  Withdrawals take FOREVER.  Think 1-2 weeks!!!!  And every time they act baffled that your money is not in your bank account.  Well- if they bother to answer at all.  Amazing that people in a business like that take weekends off to golf or whatever. 

The rule of thumb with Crypto is if you ask a pointed question, they don't answer you at all.  If you ask anything on Saturday or Sunday- no answer at all.  And yes, in spite of many requests the interface is still very cluttered.  It is an utter mess.  Why try to pack as much as possible onto each page?

Here is the latest example of just how bad things are with them.  I have been waiting for a "wire" that is "in processing" for maybe 10 days.  Folks, as a business person living and working in Bangkok I can tell you that a wire has never, ever taken that long.  There is something they are not telling me.  I can move money between here and Europe or here and the USA in one day- or two at the most.  Right now I have maybe $900 that is tied up with them.  What is much, much worse is when you ask to transfer money they might answer or might not, and sometimes you have to ask multiple times and it takes 3-4 days for them to even begin the process.

They have a new person who is in charge of withdrawals- Malinda.  Never once has answered an email that I sent.  Great new system.  Bottom line- they are not ready for this business at all.  Stay clear of them.


Not getting responses via email....and repeatedly? That is NO good. Thank you very much for posting.

Sorry,

This isn't correct, our support staff have been replying.

However, we have a new Help Desk Ticket system, so for any issues please use this so that any problems can be responded to and handled quickly and promptly, the button is on the top right hand side of our site.

Help Desk Ticket System URL: http://helpdesk.cryptoxchange.com/
32  Economy / Trading Discussion / Re: Crypto X Change - What would YOU the community like to see and join us???? on: March 04, 2012, 08:28:54 AM
I think I see the root of the problem.

"We are sorry, this wasn't our fault directly and we were chasing up constantly with our provider as we had sent the transactions and payments."

When I send a white gold ring to be rhodium plated I don't tell a customer who complains that "It's not directly my fault- I didn't plate your ring."  I am responsible.  My customer pays me, and they trust me- and I am responsible.

The cold, hard fact is that you told me during the last batch of transfers that the money was "already sent" and it "should already be there" and you said these things day after day after day even when they were not true.  Instead of the 1-3 days that you promised, it took 1-2 weeks.  And now it is happening again, and you are using the same excuses about your banking partners and AML.  These are tired excuses Crypto.  If you want to fix the problem you can't continually pass it off on your "banking partners".  You have to own it first.



The transactions, are sent in Bulk as we have already explained to you, we do not know that a wire has not landed properly until a client lets us know that the money has not arrived!

If so, we have our banking partners put a trace on the wire, they send out the wires to our end users. As we said there was an issue at our banking partners end, which they have resolved.

All of this took time for the problems to be found, resolved and fixed at our partners end. So yes, we are very sorry for the problems you faced however we were using the information provided to us.

Regards

Crypto X Change
33  Economy / Trading Discussion / Crypto X Change - Help Desk Ticket System, New Trade Engine & Fee Structure on: March 04, 2012, 07:15:54 AM
We have just installed our help desk ticket system, to make support and fault issues much faster to deal with due to the increased amount of clients.

The button is Help Desk, on the Top Right hand corner of our site, also the link is http://helpdesk.cryptoxchange.com/

Please use this system, as it is a much faster and more efficient way of handling all support issues.

The response time is very fast, and we look forward to continuing improving Crypto X Change, it is a continuous work in progress, we are continually working on updates and improvements.

Our New Trade engine is in, we are tweaking this to keep it optimized, our user interface is also being updated, along with new fee structures coming out this week & will be in before March 9th.

We thank everyone for their support, and look forward to any and all suggestions so we can keep improving our system


Thank You

Regards

Crypto X Change
34  Economy / Trading Discussion / Re: Crypto X Change - What would YOU the community like to see and join us???? on: March 04, 2012, 07:09:22 AM
Commissions are too high, speed in general is too slow (I have been waiting for the last 2 1/2 hours for a coin deposit to post and still nothing).  Must say that the dashboard looks a little less cluttered than it used to be, but I still think you're trying to do too much on that page (even MtGox went the eye-candy route with the last update and I think it's a lot worse now).

I'm going to test speed by running some calls via API (if I ever get my coins to post) and see what response I get - average MtGox for the last few days is 1.25 secs.  We'll see.

Make it faster, cheaper, simpler and ppl will use it more - just my two satoshi Smiley

Cheers!

Hi Malativa,

yes we are changing our user interface, and our trade engine has been replaced which we are still fine tuning. Also we have new Fee structures coming out ASAP, they have just been delayed due to the trade engine speed issues, we are constantly working to improve the entire Exchange.

Additional Deposit & Withdraw Options
Also guys, we are adding Dwolla and LR also, this will be completed this month.

Thank you

Regards

Crypto X Change
35  Economy / Trading Discussion / Re: Crypto X Change - What would YOU the community like to see and join us???? on: March 04, 2012, 07:03:47 AM
You guys are hitting on many of the irritations with CryptoXchange.  I have been a customer for a month now and I am totally fed up at this point.  Yes, it is very expensive.  The entire month I have been promised a new fee structure- coming very soon!  Withdrawals take FOREVER.  Think 1-2 weeks!!!!  And every time they act baffled that your money is not in your bank account.  Well- if they bother to answer at all.  Amazing that people in a business like that take weekends off to golf or whatever. 

The rule of thumb with Crypto is if you ask a pointed question, they don't answer you at all.  If you ask anything on Saturday or Sunday- no answer at all.  And yes, in spite of many requests the interface is still very cluttered.  It is an utter mess.  Why try to pack as much as possible onto each page?

Here is the latest example of just how bad things are with them.  I have been waiting for a "wire" that is "in processing" for maybe 10 days.  Folks, as a business person living and working in Bangkok I can tell you that a wire has never, ever taken that long.  There is something they are not telling me.  I can move money between here and Europe or here and the USA in one day- or two at the most.  Right now I have maybe $900 that is tied up with them.  What is much, much worse is when you ask to transfer money they might answer or might not, and sometimes you have to ask multiple times and it takes 3-4 days for them to even begin the process.

They have a new person who is in charge of withdrawals- Malinda.  Never once has answered an email that I sent.  Great new system.  Bottom line- they are not ready for this business at all.  Stay clear of them.

TIPTOPGEM,

One of our guys had informed you about our changes to the way we are paying out etc due to AML compliance. The issue so everyone knows is that our payments out are manually processed in batches, and our banking partners, we had sent the payments out to had a problem in which we did not know about for a few days and we had traces put on the wires. So everything is sorted out now, and as mentioned your wires should be landing shortly. We are sorry, this wasn't our fault directly and we were chasing up constantly with our provider as we had sent the transactions and payments.

Thank you

Crypto X Change
36  Economy / Trading Discussion / Re: Crypto X Change - What would YOU the community like to see and join us???? on: March 01, 2012, 06:44:55 PM
Well, I'm sorry if someone mentioned it, but I'll be practical.

Id'd like cleaner and faster interface. It may be cool-looking, but even on my 24" display I can't see a lot and the page is slow loading and even after it is loaded, it is slow because of all that javascript there. I just won't ever use exchange like for other purpose than sell my bitcoins and withdraw them, and even then it is a pain to do it...

Hi Krakonos,

Yes, we have a major user interface change coming out ASAP also. Much faster and more efficient with multiple levels of trading platforms, to suit different type users.

This will be out ASAP.

Thanks Krakonos

Regards

Crypto X Change
37  Economy / Trading Discussion / Re: Crypto X Change - What would YOU the community like to see and join us???? on: March 01, 2012, 05:24:31 PM
Thanks for the reply CryptoXchange,

I understand charging 1% or so for Bullion purchases (which is fair in my opinion), but charging for deposits originating from a bank would probably deter many potential customers.

.60% doesn't sound like alot but all these fees start adding up especially for certain trading styles. I believe other traders would probably agree with me in saying that we want more volume, more volatility and less fees.

By the way, is it possible for you to work out a deal with MTGox and eliminate code fees when transferring between the two? At the moment, its cheaper to use MTGox codes rather than using CryptoXchange codes->Bitinstant->MTGox. Maybe offer Bullion drop shipping for MTGox customers in return, idk?

Cheers!

EnergyVampire

P.S. The new trading engine seems to be working smoothly. Good job!

Hi EnergyVampire,

We have some very interesting fee structures coming out, they have been delayed due to the Trade Engine replacement however we should have the new structure out next week some time, this will be something entirely new to Bitcoin trading, which will change things entirely. We will have affordable solutions to suit absolutely everyone, which is scalable to their usage and needs.

This we have been working on for some time, it will be very interesting to see the uptake of our new concept once we release it.


Thank you

Crypto X Change
38  Economy / Trading Discussion / Re: Crypto X Change - What would YOU the community like to see and join us???? on: March 01, 2012, 01:54:54 PM
Hello, I have a couple of questions:

Q1: Your main page states "NO BANK Wire costs or Bank Fees!! Cost is $5 + 0.6% to deposit and withdraw" but your blog and Fees page states "$5 Flat Fee - deposit or withdraw with any supported currency." So which one is correct?

Q2: If I understand correctly, you charge to make a fiat currency deposit. Does this mean you don't want anyone to deposit fiat currency?

Thanks in advance for your reply, cheers!

EnergyVampire

Hi Energy Vampire, sorry for the delay yes we will amend that banner ad.

Our cost is $5 AUD + 0.6%, which we have to pass onto our customers, this is for deposit & withdraws, for any amount. It works out still much cheaper than any international wire transfer, and clients can deposit upto 25 different currencies, and withdraw to over 120 different currencies.

Our deposit system is 100% Automated, so if you make a deposit, the funds are passed through and your account is credited automatically once the funds are verified and passed through which is usually 24-48 hours from most countries around the world.

Thank you for the reminder, we will adjust accordingly ASAP!

Regards

Crypto X Change
39  Economy / Trading Discussion / Re: Crypto X Change - NEW Trade Engine on: March 01, 2012, 01:46:51 PM
Hi Ken, Erik,

did you guys get my emails concerning the new dnnbitcoin Crypto X Change bots?
It keeps filling my logs with timeout exceptions, even though most Http Requests seem to reach your engine.
Setting the Http Client's timeout to 30s didn't improve over 5s.

Could it be that something gets lost down the response? Or am I doing something wrong?
Could you guys register a bot so that you can compare what's getting out in your dnnbitcoin history from what's reaching your server?

ATM, I had to extend the trading frequency to 30mn to avoid stalling the whole platform.

Regards,

Jesse

Hi Jesse,

Yes, sorry if our main programmer has not replied yet we are experiencing issues with Bot Trading, which we are working on at the moment.
You should have a reply ASAP from our main programmer in regards to this.

We are creating websocket etc also, but first we want to get the trade engine 100%, and the UI before we can get to the web socket.

Talk soon, take care Jesse!

Regards

Crypto X Change
40  Economy / Trading Discussion / Re: Cryptoxchange's old trade engine has been replaced? on: February 29, 2012, 01:28:21 PM
Hi,

Let us know, we are still tweaking and as per this post, other UI updates will be rolled out tomorrow for performance.


https://bitcointalk.org/index.php?topic=66739.0

Thank you

Regards

Crypto X Change
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