HI it says it all in the title i think.thanks in advance jj71

Hi i've been using intersango to get my bit coins and the first lot went o.k the next i did by bank transfer(same bank as them) the money has showed yp on there system but i cannot use it it has been about a week.is this normal.Idont want to put more into there tomorro to find out ive lost it.please help i have no one else to ask thanks j