Very good news from the Mt. Gox AML department.


"Hello,

We apologise, Mark hadn't fowarded that conversation onto us. In that case, what you have already submitted is fine, your account will be approved immediately. For AML2 status, we need hard-copies of the documentation you have already submitted, notarised and apostilled.

We sincerely apologise for the inconvenience."



We are looking into gaining AML2 status so we do not run into these issues again. We will contact them and ask specificity what documents they would like to have notarized and mailed to them.

We would like to thank Mt. Gox for responding quickly to the issues despite having a week long holiday.

We uploaded 10 documents as requested and then received this e-mail.

Dear TyGrr-Bot,

We regret to inform you that the identification documentation you have submitted has been reviewed, and your request has been temporarily denied.

Reasons(s)

One individual's identity may only be linked to one account. If you have more than one account and wish to submit AML information for all of your accounts you will need to contact support (support@mtgox.com) to merge your accounts first. Please do not resubmit your AML request until after your accounts have been merged.

We sincerely apologize for any inconvenience this may cause, but it would be greatly appreciated if you resubmit the requested clarification(s) above.

Otherwise, if you would like to make further enquiries in relation to this, please do not hesitate to contact Mt.Gox Support.




We only followed the directions of Mark,



Hi,

If it's about two married people, then it should be easy. We need the following documents:

- Marriage registration certificate (if not in english, please join translation)
- ID of the withdraw recipient
- Proof of address for withdraw recipient

You can scan and upload the documents via https://mtgox.com/forms/verification after logging in.


Thanks,
Mark
MtGox.com Team



However TyGrr is more than happy to follow the directions of Mt. Gox as we trust that they are following all laws and this is something we support. We will ask for information about the merging process and how to accomplish it.

Thank you.

As stated in the OP the approval to send the wire to an account that was not of the AML owner was done by a Mt. Gox support member that was not M Tux. This is not disputed and we have the logs. However to protect the other staff member who it now seems might have given bad advice we will not list his name or his logs unless Mt. Gox would like to claim the events never happened.

@BigPiggy 

The TyGrr operations are happy to work with Mt. Gox to help them stay operating legally and under the very unclear for us AML laws. We are happy to submit to them documents that they have now requested. Threats of law enforcement and frozen funds being sent to court is what we objected to as being unreasonable. Keep in mind the account was AML verified and we have so far this morning uploaded 5 new documents with several more coming shortly.

Thank you.

We now expect the funds to be given back shortly as the documents that have recently been requested are being sent to Mt. Gox.

Wires will no longer be sent from Gox and all funds will be taken out in the form of BTC.

We would like to remind everyone that the account was AML verified before funds were sent and that a Mt. Gox staff member approved all actions before we made them.

Sending more documents to Mt. Gox is not a problem for us. Going to Japan for court would have been extreme in our opinion.

https://bitcointalk.org/index.php?topic=78596.0

Thank you.

Here at TyGrr we do not fully understand AML law but are very willing to work with Mt. Gox to help them stay operating legally. This is why we asked them about everything before we did anything and why were were AML verified.

We are happy to send them the requested documents now that they have made clear and specific requests. We understand that some red flags we raised and we are happy to work with Mt. Gox directly to clear them. However the prospect of having to go to Japan to defend in court is not ideal for anyone involved.

Thank you.

We understand that we have left out some information that would make your actions seem more reasonable. In fairness we wold like to list the ones that come to mind. If we are leaving anything out please PM and either we will give you permission or will state it for you. I am wiling to make this very fair and open. However permission to post all of our personal information is not really reasonable.

The last name of Chaang-Noi's wife was not legally changed until after AML verification. At the time of AML verification Chaang-Noi's wife did not have the same last name as Chaang-Noi. The AML verified last name however is on the marriage certificate and we also have dated documents to support this.

The other fact that we think you would like to make is that Chaang-Noi acted like an unprofessional asshole. The TyGrr operation does not deny this.

Documents TyGrr will send to Mt. Gox include,

Marriage certificate in Thai and translated into English.
Passport of Chaang-Noi.
Passport of Chaang-Noi's wife with the new name.
National ID of Chaang-Noi's wife with the new last name.
(more current) proof of residence.
Legal document showing when the name change happened in both Thai and in English.

We are willing to provide more documents upon request. We will also post more information about this case on the request of Mt. Gox.

Thank you.

New and productive e-mail just now from Mark.

Hi,

If it's about two married people, then it should be easy. We need the following documents:

- Marriage registration certificate (if not in english, please join translation)
- ID of the withdraw recipient
- Proof of address for withdraw recipient

You can scan and upload the documents via https://mtgox.com/forms/verification after logging in.


Thanks,
Mark
MtGox.com Team



This is something that can be done. We will comply soon. 

E-mail just sent to us.

Hi,

We request documents proving the link between the owner of the account and the individual listed as recipient of the withdraw request. As you may know, we only allow withdraws to be done to yourself as we do not provide financial services. This means you can not use our service to pay other people.

Considering you have refused to help us solve this case by providing details and that several factors cause the withdraw requests to be considered high risk, we cannot take responsibility and will forward the case to a court of law to investigate, forwarding them all the details and requesting all funds to be held and subsequently released by the court.

You may also want to know that if you intent to publicly discredit us for abiding to the law, it will at best hinder any attempt to recover funds through legal ways, and at worse force us to raise charges.


And our response.

Mark,

We are trying to resolve the situation and we are not trying to discredit. We are not lawyers and do not know if you are following the law or not. What we requested was specific information on how we can help you solve the problem. We asked you for a clerification of what documents you need. You let us know you needed some documents noterized on the 28th but we are asking for more specific information. We are not refusing to work with you and only giving us 2 day (one of them Sunday) for us to comply seems unreasonable. Can you be more clear as to what documents will help you to see that their are "links" between two married people? I assure you that the situation here is that a spouse is not paying a spouse. Mt Gox staff informed us that what we were doing would be fine. We are very unsure of the law and the policy and that is why we asked. Did the Mt Gox staff member give us bad advice? Was this wire request so bad that we now need the courts to get involved? Please send us all information needed to resolve the situation.

Thank you.

Good day TyGrr-Bot shareholders and the Bitcoin community,

We are here to inform that significant amount of funds were frozen in the Tygrr-Bot’s Mt Gox account. The name of the account is “TyGrr-Bot”. The TyGrr-Bot account was set up by Chaang-Noi’s wife as she is a key member of the TyGrr-Bot operation. The account was AML verified and approved by Mt. Gox.

Magical Tux was made aware. Magical Tux personally gave permission to Chaang-Noi to allow his wife to set up an account and have it AML verified. The AML was not only approved but the limit on the account was raised when requested.

On April 19th Chaang-Noi’s wife sent an international wire to her own bank account in Thailand. The name on the bank account matches the name on the AML verification documents.

After this international wire was sent Chaang-Noi contacted Mt Gox staff (Not Magical Tux) to find out if an AML verified account could send money to their spouse. It was repeatedly made clear by a member of Mt Gox staff that this would not be a problem.

Two international wires were then sent to Chaang-Noi’s bank account in the USA.

Chaang-Noi’s wife opened a Mt Gox support ticket on the 27th and Mark Karpeles responded on the 28th. Less than 5 hours after his first response Mark Karpeles reported that these attempted transaction were illegal and were being reported to law enforcement agencies. Mark also noted that the funds could not be returned to the Mt Gox account because of “risk”. Terrorism and money laundering were mentioned however as no one has seen the copy of the police report we do not know what really has happened. Information about this has been requested twice but not yet responded to.

We have reason to suspect that Magical Tux is Mark Karpeles but this information has not been confirmed. If this is true we are confused by Mt Gox’s actions. Nevertheless we are ready to go to any court to defend charges made against us.

We would like to provide supporting information.

All of Chaang-Noi’s personal chats with Magical Tux in #MtGox on freenode on edited and in full
Chaang-Noi> Hello, are you around?
<MagicalTux> yes
<Chaang-Noi> would it be best to use my wifes id and a telephone bill with her name?
<MagicalTux> that'd work
<Chaang-Noi> im going to ahve to wait a while for the bill to come in :/
<Chaang-Noi> the address will be in thai. I assume that will be okay?
<MagicalTux> we'll try
<Chaang-Noi> how long does this normaly take? and do i risk getting my funds frozen while you look into this?
<MagicalTux> can take a couple of business days
<Chaang-Noi> okay that is not too bad. Thanks



<Chaang-Noi> Hello,
<Chaang-Noi> I would like to check on my account being verified. It has been about 10 days so far and I have heard nothing back.
<Chaang-Noi> Hi
<Chaang-Noi> About 2 weeks ago you asked me to send you my documents to get verified.
<Chaang-Noi> I did this but no responce.
<Chaang-Noi> I was told it would take 3 business days.
<Chaang-Noi> Is there anything I can do to help?
<Chaang-Noi> I wont add funds until I am verrified, I can not risk it getting frozen
<MagicalTux> what's your account ?
<Chaang-Noi> do you want the user name?
<MagicalTux> yes
<Chaang-Noi> TyGrr-Bot
<MagicalTux> I can see an email was sent to you on Mon 02 Apr 2012 confirming you were aml verified
<Chaang-Noi> oh, wow, let me check and see if i got that, if so i deeply apoligize!
<Chaang-Noi> Yes, I am very sorry about the trouble. I do have the e-mail!
<Chaang-Noi> can I at any time expand my limit?
<Chaang-Noi> i would like to leave it low now but might need to expand it later.
<Chaang-Noi> also I would like to say you guys seemed to verify me in about 24 hours. this was unexpected and why i missed it. again that you.
<MagicalTux> [17:26:20] <Chaang-Noi> can I at any time expand my limit?  <- email info@mtgox.com for more details
<Chaang-Noi> thanks mate! very happy you got the verification done in a day! thats awesome! peace!


<Chaang-Noi> Hi, Would you like to try and resolve the issue of the frozen TyGrr-Bot account here and now?


We would like to add supporting E-mails from Mt. Gox.

April 2nd
Dear TyGrr-Bot,

We are pleased to inform you that the identification documentation you have submitted has been reviewed, and your account has been upgraded to "Verified" status.

If you would like to request a withdrawal limit increase (up to 10x your current daily limit, and up to 5x your current monthly limit), please reply back to this email with the below.


Wallet (BTC/USD/ETC):
New Daily Limit:

Wallet (USD/EUR/ETC):
New Monthly Limit:

We sincerely apologize for the delays and any inconvenience which you have suffered in relation to the account verification process. If you continue to experience any issues, please do not hesitate to contact Mt.Gox Support.

April 19th
Hello,

We are pleased to inform you that the limits which you requested have now been applied to your account.

If you would like to make further enquiries in relation to this, please do not hesitate to contact Mt.Gox Support.

Kind regards,

Mt.Gox Support
Email: aml@mtgox.com

April 28th

Hi,
We confirmed transfers going to two different individuals, in two different countries. Because of financial laws on terrorism and money laundering, we are required to identify the owner of each account opened on MtGox, and ensure transactions are done by the individual registered with us.
Since this was not the case, we are investigating the issue and may forward the case to the appropriate law enforcement if required.
In the meantime we will need notarized physical copies of identification for both individuals you tried to transfer funds to, including original or notarized copy of utility bill. If your notary offers it, please also ask for an apostille.

Thanks,
Mark
MtGox.com Team


April 28th

Hi,
Please rest assured that this case is indeed being reported to the police. Until we understand why you have multiple identities in different countries, we cannot take the risk of executing the operations requested.
Thanks,
Mark
MtGox.com Team


We are very confused by this reaction as the photo on Chaang-Noi’s avatar has not only a photo of Chaang-Noi but also of his wife who is AML verified.
A request has been sent to for a clarification as to why the documents need to be resent as has a second request for information about the ongoing police investigation.
We are also confused as to why this was reported to law enforcement as what we have done is not a crime in Thailand, Japan or the USA. If this violated the policy of MT. Gox we would like to know why this policy has not been posted on the Mt Gox website or in its terms of service.

The point of this thread is not to attack Mt Gox but is to be informative of actions that have already taken place and to seek clarification of AML law and Mt Gox's policy.

We are willing to work with Mt Gox and law enforcement to resolve this issue as quickly as possible. Chaang-Noi and his wife’s lawyer in the USA have been made aware of the situation.

We have notified Mt Gox of this thread and hope they will take part or at least make note of helpful ideas for the betterment of the bitcoin world.


Local rules.

This thread was started to inform TyGrr-Bot stockholders and the community of the above situation. I would request that all questions or comments about TyGrr-Bot to be done in the TyGrr-Bot thread as it is not directly related. I would request that there is no trolling or off topic comments. I would request that there are no personal attacks in the thread on anyone involved, particularly Mt Gox staff. Helpful and polite productive criticism of policy is welcomed.

What we hope to accomplish is positive discussion on conflict resolution. Also positive discussion on related topics such as AML law, if you are an expert on the issue please inform the community.