As a follow up to my last post, I finally got word back from the "supervisor" my original ticket was sent to. He apologized and gave a seemingly legit reason. I accepted the apology and will give them a try again in the future once my Dwolla account (which I am starting to hate also) has a 30 day history so I can send people my money from my available balance.
Currently fighting to get my Dwolla order fulfilled. Paid 4/26 via my Dwolla funds (money I had in Dwolla), ticket logged 24hrs later, ticket eventually sent to "supervisor" to match my get-bitcoin.com order to my Dwolla payment. Note I put my get-bitcoin.com order number in the comment field of the Dwolla transfer also.
Two days later no further contact from get-bitcoin.com. Opened a new ticket using the 'no supervisor' suggestion from a previous post.
Update: From "Hannah" @ git-bitcoin.com: - "We were able to locate your payment. I've queued your order and it will be handled in the next batch. We apologize for any inconvenience."
Whoever "Hannah" is, is pretty quick on support replies, I'll give them that. The "supervisor" that they escalate tickets to however, I'm not even sure one exists.
I guess this is what I get for being lazy and trying to do everything electronically without making a trip out of the way to the bank. As of right now, I can't recommend paying using Dwolla. Previous posts show that using Money Order, Cash, and Bank Transfer are the most reliable methods.
Update 2: Almost a week after placing my order, I finally received my coins. Sadly I missed the nice sub $5 USD prices, ended up at $5.16 by the time it finally processed. Also still charged their commission even though it took a week instead of 24hrs.
Dwolla seems easy so far. Sent in some cash to get-bitcoin.com ... now im waiting on them almost a week. I am also glad they removed the social network requirement.