We came to conclusion that it's not exactly xapo service fault or any other wallet service fault.
It seems that only few transactions don't get added to the list. We receive them in our system/database
but it doesn't start them after the 1 confirmation. Currently we have manually started these deposits from our side.
So don't worry that you could have lost your deposit. We will get to the bottom of this.
Thank you for the support everyone.
Hi, so how will I know if you guys have added my deposit into the website and begin the contract?