I understand that you managed to get in touch with Razer personally through my last suggested method, by the email subject thingy? I am glad it worked! Albeit a bit too much, but apparently proven to be effective.

As for the received sum is not the exact value of what's being deposited, I think you should better take what you can get. Casinos [including Rollbit] very seriously frowned upon an attempt of abuse, especially self-exclusion circumvention as they have to take gambling responsibly act seriously. Though you're not the one who asked for it [giving you benefits of doubt here] all signs point to it. Indeed, this is a bizzare situation, probably we won't find similar one like this in hundred cases.

Now, as you've receive the fund back and you accepted the amount, I understand you consider it resolved and you have no other issue with Rollbit? I'll ask you to kindly lock this thread to prevent meaningless discussion and mark the title as "resolved". I'm updating the list.

Oh, no. No, no, no. Nooo...

Please, by all means, me thinking that it's resolved and the truth has been revealed doesn't necessarily mean you need to stop posting or closing this thread. In fact, please keep posting, do what you threaten you'll do,


Keep on writing and keep this thread [and your other ones] alive. It helped me a lot in studying your writing quirk, I can probably [or... hopefully] identify your next other account easier with the ever-growing list of your quirk. As I keep on reading your posts, I found and noticed more and more similarities between them.

As the old proverb said, one can probably a coincidence, but two? Three? I've find others aside from the "or wtv", so please, keep on. Aren't you curious how many uncanny similarities I've already noticed between the accounts? Three? Four, maybe? More?

And no, this is not sarcasm, I actually really hope you'll keep writing.

Edit: oh, just you won't think I'm just bluffing, here:




I mean, I can understand if ghostingura2 a.k.a. SimpleMachin34 misused the word. FYI: "aswell" is not a correct English word ^{[1] [2]}, he probably thought the word is a valid English word. But you? How does Google translate misspelled the same word being used by ghostingura2?

Need more? Nahh, let me keep the list for myself so you can't use it against the forum to avoid us identifying you on your next account.

Simple, I just needed your confirmation that you're very limited in English, that you needed the help of google translate to string these posts, to cross the Ts and dot the Is.

Why? Here:


Interesting isn't it?

Do you mind to tell us what's the exact prompt you wrote in Tamil in Google translate that it translated it into English, in abbreviation? I've never know Google translate deliberately abbreviating a translation. Unless, it's you the one who manually pressed backspace on "in my opinion" and replace it. But why?

If we take that you're the one who manually change it, I personally think it'll be quite dangerous to toy with a translation of a language that I am very limited at, lest it change the meaning, especially since it doesn't bring any added benefit.

So, which one is it? You're poor in English that you can't understand the interview and had to rely to your son to translate, or were you proficient enough to edit a translation, or better yet, string those words and sentences on this whole thread yourself?

Talking about stringing words, I can't help but recall this:


It's specifically ingrained into my mind because I find it so nicely written, so beautifully stringed use of metaphor... that I intended to borrow it for future use. Such phrase come from someone who barely understand English? I understand it's not a common expression? What's the prompt you use on Google translate or chatGPT again to bring this phrase into table?

And to think that those words come from someone or a translation and AI service who suddenly find it difficult to spell "casino", so abruptly that one may think she he they deliberately mistyped that to exagerrate the poor proficiency in English, don't you agree there's more than meet the eye? Unless you're saying google translate and chatGPT suddenly worked poorly after nine pages of perfectly spelling "casino" for you?


It's not. I've told you, at this point it's basically rhetorical.


Umm... I am neutral. Why do I asked you more than I asked BC? Not sure, maybe because so far you're acting more suspicious than the casino?


Why don't you? You previously said you'll record the session to serve as evidence in court. You didn't? Or was it just an attempt to threat BC, that you drag their ass to the court if they didn't settle? Hmm... it reminds me of someone, relying on threats and extortion.

I believe we can all agree that this case is as good as resolved and the bad actor on this case is very evident, unless anyone believe otherwise?

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Edit: AHOYBRAUSE, stop stealing my words, LOL. We've been thinking alike and noticing similar things like...way too a lot on this case.

First, regarding English, just to confirm, all of this fluency of yours, down to the grammar and the use of tenses, it's because you use a translation service? To translate from Tamil to English? You don't speak English at all, have near zero proficiency in that language?

Second, regarding what else can you do, I wanted to say something about lawyer and multi-acc, but what I wanted to say was very nicely conveyed by Lakai01 and I can't say it better.

Third, regarding clueless about account and I can't believe we circled back to this but... actually, up to this second, you can't even describe to me what situation you were during that initial KYC. And no, I'm not only talking about the "under duress" situation, I'm talking about this:


So far, you can't even describe anything about that KYC, showing cluelessness about yourself, deflecting the questions by asking other things, conveniently keep missing details of that "duress", and instead you demanded to see the photo yourself. Why? Because you don't know how it looks like?

I believe you can answer them now? Given you've get in touch with the woman whose identity being used as your KYC? I believe she'll remember at least what's the background and where was she when she's forced to undergo that KYC, because people who did their KYC tends to at least remember --even the faintest hint-- of the situation revolving their KYC, like the room they're in. Hell, I can even perfectly recall the situation I was in during a KYC I did back in 2018.

This part is basically rhetorical at this point.

Ahh... I see.

Given Rollbit can not share private information here, and you insist that the evidence is nonexistent, that you or your friend have never been warned by Rollbit, I don't think we can get a resolution without someone being a third-party and having an access to those info, in other words: an arbitrator.

Since it's sports-related, I don't think CG will want to handle this. You can try to escalate this to them though, see if they will try to mediate the case and limiting the scope to multi-account detection. Otherwise, I think the other way is only by escalating this to their master license holder. From time to time, Rollbit stated their willingness to cooperate with a mediation of their licensor, and will provide necessary information to them.

However, due to the nature of licensor's mediation that can take weeks, I'm advising you to give CG a shot first, see if they would want to mediate with condition as mentioned above.

Thank you for clarifying this, that a staff who speaks the language is being present, to minimize the possibility that you draw a baseless conclusion that the son is leading and supplying answer. With someone speaking the language, I think it is safe to assume you made your findings [that the mother is clueless and the translation is not a simple translation but also consist of prompts] not from a guess but rather from an understanding what actually transpired between the two.

---

OP, instead of grasping at straws and ask for things that you know very well BC can't provide here due to the privacy policy, do you perhaps more interested in explaining why your son need to prompt you and supplying you details while you --the one who operates the account-- seems clueless about the details of your own accout?

I've sent PM to Razer with your email subject as well as the screenshot of email body, and a brief explanation about the current situation between you and the live support [so he can probably get a better understanding why can't this issue be solved through chat with support]. Let me know if you ever get a reply for your email. Meanwhile, I'll update as well if I get a reply from Razer for that PM.

Talking about using an existing account rather than creating new one, past mistake, and things around it, do you mind to perhaps explain to me the situation with using maftukh's account to submit a content bounty? It's a content, I can't see the necessity of borrowing an account, be it currently actively used or dormant, just to submit an entry, that can be done through your own account. Unless you mistakenly made the post with different account, i.e. you didn't mean to submit with maftukh's account, but you didn't realize that you did?

Probably. Care to explain which part of crypto you referred that I don't understand?


If I may inform you, you're not the only one jumping through hoops to get this case [and other ones] resolved. There are other members who are in contact with me, and they [as well I] has been trying to be in touch with each of their own's Stake contact and tried to get these cases resolved. Just a piece of info that you probably missed, we are in no way benefitted from this, whatever the outcome is, we all here just trying to help, so I am not sure why you lashed at me [hopefully I just read that post wrongly].

Now, escalating to a class action lawsuit, if that's what you think the best, then you're free to pursue that path. I am not familiar with their [and AG's] approach for a lawsuit, but I assume it'll be like when a case is being escalated to the licensor, namely they will cease to respond from every other mediator and focusing their resources to achieve result on that particular media. This is what I mean with my post above, and thus perhaps wait for the result of that verification before pursuing other venture, especially as --the way I understand it-- the documents for level 3 and 4 are being reviewed within just a couple of days ago.

If you're sure with your decision though, then --once again-- you're free to pursue this path.

The whereabout of the evidence of you being warned not to open new account, I believe only you [or your friend] can provide it. Rollbit has previously expressed reluctance in sharing private-natured information to public, a txID, in concern of and in respect to their privacy. I strongly assume they will not be willing to share something that's even more private like an exchange of email.

What was your bet about, again? Was it casino games or sport related?

I can understand your frustration, but I think hiring a lawyer is not the best course of action for the time being, especially with an attempt of class action. The time needed to build a class action suit and file them and get them heard in the courtroom, and so on, will probably take longer than having it resolved through AG.

I can see on AG that your KYC is currently under review. Do you mind to perhaps wait for the outcome of that document check?

Unfortunately, there isn't much that I can do. Rollbit take their customers' privacy very seriously, and on this case they can't provide the txID publicly, or even through me. One that I can suggest [risking Razer being very pissed at me because I kept poking him, LOL] is to perhaps write an email to their support, with a screenshot of Razer's post regarding returning deposit, and then tell me the subject of your email [making it unique and forum-specific will be a good idea], I'll send Razer a PM, informing him about your email and its subject, and he'll hopefully willing to track down that email by the subject and reply to you personally with the txID.

They don't. They're on the section of casino that has no representative on my list [the bottom most].

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OP, since they have no representative here, the forum are sadly unable to help you or put any pressure to the casino to solve your case. I can and will add your case to the list so other people can be warned before they play in this platform, but sadly that's the extent of our involvement in this situation

OP, I've got an answer from Razer. As they valued [your] sensitive data so much, they can't post it here or relied the TX ID to me through PM. They are more than happy to provide it to you privately if you asked them. Can you send them an email or chat their live support and inquiring this? Please let me know if you've try and if you find any difficulties.

Ahh, I see. Yes, it will be quite reasonable if the whole family were there in anticipation of the... winning, instead of just asking your son, specifically him, to be present at the interview because you require him to translate. As for your question about, "What is your explanation for the fact that he wouldn't know the answer for all the questions? would there be a 3rd person controlling him aswell?", I will say I couldn't answer this, given I have not witnessed what transpires during the interview and the length of what he know and what he did not.

While for being smarter by using a chat, yes, I will say that'll be logical, if you didn't know that a person speaking the language was present at the interview. Which, I believe, is the reason why BC refrained mid-way from letting their translator take over or informing you that they have someone speaking the language that can facilitate the interview, because when people don't think the other side understand what they talked about, they lowered their guard and let things known, which otherwise they'll keep for themselves and be more careful, if they know their counterpart knows what they're talking about. So yeah, I suppose if BC started the video conversation by informing you that they speak your language, there is a probability that you'll resort to chatting the answer. But given you don't think they understand what you said to your mom, you assume they'll think you simply translating it instead of dictating answers.

But let's not eliminate the doubt. BC.Game Support, can you tell us please, in one or two examples, what kind of answers that he supplied to his mother that make you sure he dictated answer to her about the technicalities of her account instead of simply translating?

I am quoting BC's findings below, so people reading this discussion can get the context easier.

I believe when BC said that OP is uncertain, unable to answer, and unfamiliar with features like game types, cashback and recharge, and the VIP levels, they're referring to OP's own details, which she should have been familiar if she really operates the account herself.

For example, I assume the question were like: what VIP level are you on, what games were you playing, can you describe in short what game was it and how do you played it, how many multipliers are available for [name of game], on which game did you win the big prize [that's being the root of issue here], things that are not too technical that someone that's not a gambling-geek will not be able to answer, yet technical and specific enough that an individual operating the account will be able to, as the question is specific and related to their activities.

As for the translator, I think they prepared him, in case she needed help, or even perhaps the interviewer himself is the translator, he speaks the language, but before they can let the OP knows that they speak the language [or have someone present who speak the language], upon realizing that the son is leading and dictating answers, which made them suspicious of the extent of her knowledge regarding the account, they refrained from telling her, in concern that the son became aware that their attempt to cheat the interview [by him [the actual account operator] supplying answer to her [the clueless someone else]] and instead they just let the interview rolled in, with the translator supplying them with what the son actually said, as they'll get a broader --and more true in nature-- understanding of OP's situation.

Suppose they let her know that they understand the language and know that the son is supplying information, having her to answer on his behalf, OP probably will end the conversation soon and walled up, saying the internet connection was poor and it ended by itself, or refused to take the video call any further with their invented reason, while the son prepared her with broader knowledge of the account.

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Umm... your son doesn't live with you? So he just happened to be there during the video call to... translate?

[CC: JollyGood]

It's actually explained by them in between-lines, and been explained to you by me [in form of educated theory] throughout the entire thread, sealed by BC.Game Support's report of the video call.

Initially, they suspected that your "mom" is performing KYC under duress, of which our suspicion gets stronger and stronger as the case and posts on this thread gets further and you show questionable traits, like the cluelessness of what "under duress" is about, that you basically has zero knowledge of your situation and surroundings when you took that KYC picture.

But, to be short, from BC side, and about what violation you did, they suspected you trying to circumvent a restriction they put on you [the son], be it account limitation, self exclusion, account ban, falsifying ID, and the likes, that your mom shows duress because she performed that KYC against her will, i.e. you forced her.

Bottom line,
What violation you did: a possible attempt to circumvent account limitation and providing fake KYC.
Physical evidence: the video call, where the "real player" [the mom] basically clueless about the game she's been playing for a while.
What terms in the ToS related to it: I have them safely stored for you in my gallery, but I believe it'll be best to start make that lawyer of yours useful. Here's the link to their ToS, I believe he can ventured a very-well-educated guess of what violation you did.

It's no longer needed, it's solved. It's a very simple case of impatience and cluelessness that KYC [as annoying as they can be] is a standard practice amongst casino and completely normal to be asked to perform such. I believe OP will not come back to this thread to lock it, I'll try to PM mods to lock it for us.

Oh wow, did you hurt your shin? Or you slipped and broke your nose hitting floor, perhaps? No? I'm glad. You know, it's quite dangerous to run and jumped ship that fast. Be careful next time, do it carefully and --if you can-- with much grace.

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Done from BC's side. I believe after confirming my last query to them, whether there is a staff speaking her language being present at the session and informed the security team that the discussion between her and her son was not a simple translating what's asked, but rather leading her to answer details about "her account" [one that she should have a very intimate knowledge of], BC has full right to leave this case and not attending to OP's demands anymore, as it's proven that OP indeed abuses their system.

After their answer, if it's clear and explaining enough, I think the community can agree that this one can be marked as resolved.

OP, this is a friendly reminder that your time to reply to both your complaint on AG and CG are almost ran out, less than 24 hours as per when I write this post. You might want to update them with something so they will not close it without any desired outcome for your side.